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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Very friendly helpful staff member opened my first account with Newbury.accessible

Accessible branch no appointment needed. Reviewed on: 24th December 2021

Reply from Newbury Building Society Welcome to the Newbury! Thank you for taking time to leave feedback - we appreciate it Response date: 4th January 2022

Fantastic, great and brilliant.

Great service, straight to the point and no messing around, did exactly what I needed and supplied all information as required. Reviewed on: 24th December 2021

Reply from Newbury Building Society Thank you for your kind words! We appreciate you taking the time to leave feedback. Response date: 4th January 2022

Great old fashioned personal service

I came to the Winchester branch to open a further account. The counter ladies were very professional, but not officious, warm and relaxed. They opened my account and said my passbook would be posted to me, I received it very quickly especially given the Christmas post. There’s no substitute for friendly face to face service Reviewed on: 24th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will share your comments with our colleagues in the branch who will be so pleased to hear this. Response date: 4th January 2022

Excellent

Have no problems . Staff always pleasant and helpful at the thatcham branch Reviewed on: 24th December 2021

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it. Response date: 4th January 2022

Seamless Account Opening

So easy to open my existing customer savings account on-line. Had to wait a year to get it though for the higher interest rate on up to £2k. Reviewed on: 24th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 4th January 2022

Money Transfer

Friendly helpful branch staff Easy to follow on line instructions for transfer of funds Reviewed on: 24th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 4th January 2022

Poor delivery

Why does it take 3 days to successfully open an account online, when you are already an existing customer? Definite room for improvement. No apology received either. Reviewed on: 22nd December 2021

Reply from Newbury Building Society HI - thank you for your feedback - we would like to review what happened during your account opening experience so that we can improve - or manage expectations of the process, if there was a reason for this. Please do contact us on marketing @newbury.co.uk and we will be happy to look into this for you. Response date: 22nd December 2021

Very polite and helpful.

Catherine was a very nice and polite lady and gave all information that I required. Reviewed on: 21st December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Catherine who will be so pleased to hear them. Response date: 22nd December 2021

Opened new a count

Opened a new account at Newbury Building Society in Basingstoke and they could not have been more helpful Reviewed on: 20th December 2021

Reply from Newbury Building Society Thank you for sharing your feedback - we appreciate it. We will share with our colleagues in Basingstoke - who will be so pleased to hear this. Response date: 20th December 2021

Pleased with the service

Happy with service provided and everything that was explained to me Reviewed on: 18th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 20th December 2021

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