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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Great Service

Very helpful staff and advice was clearly given Reviewed on: 17th December 2021

Reply from Newbury Building Society Many thanks for taking the time to leave feedback - we appreciate it. Response date: 20th December 2021

Very helpful staff

All the details of opening a savings account was explained very carefully & I felt very comfortable that my investments were going to be in good hands. Reviewed on: 17th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 20th December 2021

Efficient & Helpful Service

Having had savings accounts with Newbury Building Society for a year, we were contacted by the Alton Branch, advising us we were now eligible to open up an existing members savings account with very favourable interest rates. My wife and I took advantage of this offer and opened our accounts in the Alton Branch where we found the staff extremely friendly and obliging and left no stone unturned with information regarding our savings with Newbury Building Society. Reviewed on: 16th December 2021

Reply from Newbury Building Society Hi - thank you for your kind words and for taking the time to leave feedback for us. We will be sure to share your comments with our colleagues in the Alton branch, who will be so pleased to hear them. Response date: 16th December 2021

Excellent service,

As a Newbury resident I had obviously known of Newbury Building Society for years, they had a great reputation for helping locals and people in the surrounding areas with mortgages and savings too etc, I already had an account at N B S but needed another for a lager amount of savings, only one place came to mind N B S, Stacey at the Newbury branch was very helpful, friendly and professional, and advised me on the right accounts to choose, thanks again for all your help at N B S, Jim. Reviewed on: 13th December 2021

Reply from Newbury Building Society Hi Jim, Thank you for taking the time to leave feedback - we really do appreciate it. Response date: 13th December 2021

Excellent and friendly service from Winchester branch

Really valued the personal service from Isabel and the other branch members, during a period when we needed a number of transactions and accounts sorting out. Nothing was too much trouble, great and quick service which is very much appreciated. Reviewed on: 10th December 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback and for your kind words. We will be sure to share your comments with Isabel, who will be so pleased to hear them. Response date: 13th December 2021

Disappointing

Given that we have been savers (our own savings account plus 3 accounts for the grandchildren) and had always had good service from the NBS for over 50 years, we were highly disappointed with our recent 2 experiences. Firstly on Monday 6 December we arrived c 10am to join a queue of 3/4 people, which, by the time we left, in exasperation, having had no help or contact of any sort with any staff, 15 minutes later, the queue was 9 persons in length...and no-one had come out to see what was happening (despite one of the cashiers behind their desk having been asked for help). And the most embarrassing thing about the whole process, was that during this whole time we were there, an elderly gentleman was trying to deal with a monetry matter at top voice, with an assistant, who also spoke extremely loudly for the entire time: so that everyone could here every detail. . I do not wish to know other people's financial dealing and I'm absolutely sure I wouldn't want them to hear mine. The whole process made a nonsense of confidentially and your accountability as a financial organisation The assistant dealing with the gentlemen at no time made any attempt to deal with the growing queue or seek help for it in any way. We tried again on Tuesday 7th. We wished to set up an additional savings account. On this occasion we were the only customers there. We were asked to sit at the desk in the open reception area, and indicated our concerns (as above) about being in an open area (although there were no others there at the time) It was explained that these were COVID requirements but the was an office available if necessary but the window didn't open. As we thought we were not going to be long, we decided to stay where we were.. For some reason the whole process took ages, even though you have had all our contact details etc for over 40 years. Why did we have to sit for c 20mins watching details which you already had on your system being added to a new account. It does not appear that customers are your prior concern. Reviewed on: 10th December 2021

Reply from Newbury Building Society Hello, we are very sorry to hear about this experience which is not the service we expect - please can you contact us so that we can learn more about this and ensure that these issues are not repeated. Please can you email us marketing @newbury.co.uk, many thanks. Response date: 13th December 2021

Opening Savings Account

As an existing member - I was informed of the possibility of opening the Existing Members Account. I was able to open the account on-line and to arrange the transfer of funds from another provider to the new account within 3 working days. I was surprised however at the requirement to provide additional personal details even though I was an existing member for over 1 year. Reviewed on: 8th December 2021

Reply from Newbury Building Society Hi thank you for taking time to leave feedback, we appreciate it. With regards to providing additional details, we are reviewing how to make this simple but also need to ensure we follow requirements for security and we are constantly reviewing how we can make this easier for our members whilst retaining online secure management of personal data. Response date: 9th December 2021

Setting up an account

Really helpful. Made setting up a new account really easy Reviewed on: 7th December 2021

Reply from Newbury Building Society Thank you for your feedback - we appreciate it. Response date: 8th December 2021

Good product and service

The Existing Member account was easy enough to open online, and the confirming paperwork arrived quickly by post. It was a couple of days too early to qualify for the account but this was quickly pointed out via secure messaging and the account opened automatically on the relevant day. The interest rate is good in the present times, though the maximum deposit of £2000 per tax year is disappointingly low. Overall, pleased with the process and service received. Reviewed on: 5th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will share it with our customer service and product team. Many thanks Response date: 6th December 2021

Friendly and courteous staff

Whenever I visit the Hungerford branch everybody is so cheerful and helpful . Pauline was very helpful when I wanted to open another account and didn't realise I should have made an appointment - excellent service as I have been refused such a transaction elsewhere when I hadn't pre booked . Reviewed on: 3rd December 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we really appreciate it and will be sure to share your comments with the Hungerford team. Response date: 3rd December 2021

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