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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Setting up an account

Really helpful. Made setting up a new account really easy Reviewed on: 7th December 2021

Reply from Newbury Building Society Thank you for your feedback - we appreciate it. Response date: 8th December 2021

Good product and service

The Existing Member account was easy enough to open online, and the confirming paperwork arrived quickly by post. It was a couple of days too early to qualify for the account but this was quickly pointed out via secure messaging and the account opened automatically on the relevant day. The interest rate is good in the present times, though the maximum deposit of £2000 per tax year is disappointingly low. Overall, pleased with the process and service received. Reviewed on: 5th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will share it with our customer service and product team. Many thanks Response date: 6th December 2021

Friendly and courteous staff

Whenever I visit the Hungerford branch everybody is so cheerful and helpful . Pauline was very helpful when I wanted to open another account and didn't realise I should have made an appointment - excellent service as I have been refused such a transaction elsewhere when I hadn't pre booked . Reviewed on: 3rd December 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we really appreciate it and will be sure to share your comments with the Hungerford team. Response date: 3rd December 2021

excellent service

very helpful and efficient explained everything Reviewed on: 3rd December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback -we really appreciate it. Response date: 3rd December 2021

Good experience

Opened new account, staff very helpful Reviewed on: 3rd December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 3rd December 2021

Local pays

I've always used comparison sites to get good rates it was only when I read the small print did I realise I could be missing a good deal. Now I check Newbury first Reviewed on: 1st December 2021

Reply from Newbury Building Society Thanks for taking time to leave feedback - we appreciate it! We agree local is good! Response date: 2nd December 2021

I highly recommend Newbury Building Society in Didcot

A lovely helpful lady called Samantha helped me with my Newbury Building Society savings account and also to help me set up my 4 grandchildren's accounts for them. She made me feel very welcome and spent a great deal of time explaining in detail to me . She made my experience a really good one and I recommend Samantha who apparently usually works from Abingdon branch. Newbury Building Society in Didcot is very convenient and accessible for me to use. A lovely friendly helpful place. I highly recommend. Reviewed on: 29th November 2021

Reply from Newbury Building Society Hi - thank you so much for your kind words and for taking time to leave feedback - we will be sure to share your comments with Samantha who will be so proud to hear them. Thank you again - we appreciate it. Response date: 30th November 2021

New savings account

The process was very straight forward and was conducted in a very pleasant atmosphere, Her knowledge was really good and it was a good experience. Reviewed on: 29th November 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 29th November 2021

Saving Account On-line

As a member opening a new saving account on-line was very easy and it was showing under my accounts nearly straight away. Reviewed on: 26th November 2021

Reply from Newbury Building Society Hi thank you for taking time to leave feedback - we appreciate it Response date: 30th November 2021

Basingstoke branch

From coming in made to be welcome. Ken found time for us and explained everything very clearly. Nice to have that much attention in our fast world. Good job Reviewed on: 23rd November 2021

Reply from Newbury Building Society Hi - thank you for your kind words and for taking the time to leave feedback for us - we really appreciate it, and Ken will be so pleased to hear this. Response date: 24th November 2021

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