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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8807 reviews)

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4.88

Based on 8,807 reviews, last reviewed 28th Sep 2026

19% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Staff very friendly and professional Staff very friendly and professional Reviewed on: 28th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Savings now

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Newbury Building Society Savings reviews (8807)

Great Customer Service

Wanted to open a new savings account. Made appointment and was seen in private office and everything was completed within 15 - 20 minutes. Fantastic service! I have been a Newbury customer since they opened in Basingstoke and have always received great service. Unfortunately my father passed away a couple of months ago and I had the unenviable task of trawling the various financial institutions to close his accounts. He had several with Newbury and the service and compassion I received were second to none.......well done Basingstoke! Reviewed on: 2nd August 2019

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback. We are sorry for your recent loss, but so glad you received caring assistance at that time. We will ensure the team at Basingstoke branch see your feedback, it is always very rewarding to know when we provide our members with a positive experience. Response date: 2nd August 2019

Very helpful, knowledgeable staff.

We found the staff both at Newbury and Hungerford very helpful with the accounts we knew about but also some we didn’t. They gave us advise that we really appreciated. Thank you Reviewed on: 2nd August 2019

Reply from Newbury Building Society Hi Quintin, thank you for taking the time to provide feedback for us. We will be sure to let both teams know they have helped. Response date: 2nd August 2019

Helpful and authorative

Efficient and friendly and easy to understand Reviewed on: 2nd August 2019

Reply from Newbury Building Society Hi Geoff, thanks for taking the time to review your experience with us. Response date: 2nd August 2019

Efficient and friendly service

The staff were welcoming, knowledgeable, and efficient. Everything was accomplished as promised and promptly. Reviewed on: 28th July 2019

Reply from Newbury Building Society Thank you so much for your kind words. It is greatly appreciated. Response date: 30th July 2019

Easy to do business

Extremely efficient service when transacting on an existing account and opening a new account Reviewed on: 26th July 2019

Reply from Newbury Building Society Great to hear! Thank you Andy. Response date: 30th July 2019

Clear and simple from start to finish

Very professional and friendly adviser Reviewed on: 26th July 2019

Reply from Newbury Building Society Thank you for your feedback Kevin! Response date: 30th July 2019

good experience

the staff were very helpful and friendly Reviewed on: 22nd July 2019

Reply from Newbury Building Society Thank you so much for your kind words Susan! Response date: 23rd July 2019

Easy as falling off a log.

New on line savings account needed Newburys welcome saving account offered a good rate so job done. Reviewed on: 19th July 2019

Reply from Newbury Building Society What a lovely analogy! Thank you Howerd for taking the time to leave us feedback. Response date: 22nd July 2019

Prompt and efficient

Opening a new savings account with them was seamless. Even when there was a query that needed sorting this was achieved promptly and efficiently. Reviewed on: 19th July 2019

Reply from Newbury Building Society Thank you for taking the time to leave feedback. We're glad your experience was positive and uncomplicated! Response date: 22nd July 2019

Speedy and simple Account Opening

Opened my first savings account with The Newbury this week. Attracted by a competitive interest rate but the simple, straightforward and helpful approach made for a smooth first contact. Reviewed on: 19th July 2019

Reply from Newbury Building Society Hi Ossie, thank you for taking the time to leave us feedback. And welcome! We hope you'll continue to be pleased with the service we provide. Response date: 19th July 2019

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