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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8807 reviews)

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4.88

Based on 8,807 reviews, last reviewed 28th Sep 2026

19% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Staff very friendly and professional Staff very friendly and professional Reviewed on: 28th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8807)

New Customer

Helpful friendly service with knowlegable colleagues Reviewed on: 13th July 2019

Transferring funds to ISA

Transferred funds only for them to be returned as had to re-register ISA and fill out manual form. There is nothing on the website to say that and not sure the reason if the account is open and active. Reviewed on: 12th July 2019

Reply from Newbury Building Society Hi Alison, sorry to hear this, we would like to understand why this has happened. There are a few possibilities due to HMRC requirements, i.e. if there is a break in the subscription, with no deposit was made in a fiscal year, there is then a requirement to re-register to retain the tax-free status of the account. We'd like to help if this is or is not the case, if you contact us at [email protected] or call us on 01635 555700, and we can investigate what happened and improve the information available on the website. Many thanks. Response date: 15th July 2019

Very welcoming

The gentleman who dealt with me was very friendly, welcoming and extremely helpful in ensuring I opened up the correct savings account for my needs. Reviewed on: 12th July 2019

Reply from Newbury Building Society Hi Rachel, thanks for taking the time to leave us feedback, we really appreciate it. So pleased to hear your experience was straight forward. Response date: 15th July 2019

Easy to open account

Compared to some banks, that will remain nameless, it was very easy and quick to open account. Friendly and efficient service and they even wished my father a happy birthday! Reviewed on: 12th July 2019

Reply from Newbury Building Society Thank you for taking the time to leave feedback on your experience. Belated birthday wishes to your father! Response date: 15th July 2019

Friendly, professional speedy service

Received professional speedy service and opened a new savings account, I only called in to deposit funds into another account and wanted further advice on savings. I did not even have an appointment and was lucky to see someone at that time, great customer service, many thanks! Reviewed on: 7th July 2019

Reply from Newbury Building Society Hi Nicola, thank you so much for your kind words about your recent experience with us! It is greatly appreciated. Response date: 8th July 2019

Fast ,friendly and efficient.

I opened a new savings account after being shown the best options for my personal situation. The young lady was very professional. The account was opened quickly and passbook arrived the following day . Reviewed on: 6th July 2019

Reply from Newbury Building Society Hi there, thank you for sharing your experience with us! Response date: 8th July 2019

Advice on opening a new account

I called into NBS in Wokingham for advice on opening an account. Holly was friendly and professional, encouraging but not ‘pushy’. She explained everything I needed to know, without rushing, and I opened an initial account. I came away with plenty of information about savings accounts. Reviewed on: 5th July 2019

Reply from Newbury Building Society Hi Gillian, we're delighted to hear you had a positive experience visiting our Wokingham branch! Thank you for your feedback. Response date: 8th July 2019

First contact with the Society

Gillian Fry was very courteous and professional - a pleasure to deal with. The whole business of opening two accounts was handled efficiently but without any feeling of undue haste. Everything was well explained, noting that I had done some web research so things weren't laboured for the sake of going through a checklist. My only small criticism is that sitting on the public side of the reception desk gave me nowhere to put my feet and knees, meaning a somewhat uncomfortable sideways posture throughout. Reviewed on: 5th July 2019

Reply from Newbury Building Society Hi there, thank you for taking the time to leave us feedback! We're delighted your account opening experience with us was positive. Response date: 8th July 2019

Excellent, friendly service - thank you.

Staff were welcoming and helpful. Time was spent with me to make sure I had the right savings account. Reviewed on: 5th July 2019

Reply from Newbury Building Society Hi Claire, that's great to read! Thank you for taking the time to leave feedback for us! Response date: 5th July 2019

Friendly, local service

Lovely, helpful advisers explained everything clearly and made it very easy to open an account. Reviewed on: 5th July 2019

Reply from Newbury Building Society Hi there, thank you for taking the time to leave feedback for us! It is greatly appreciated. Response date: 5th July 2019

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