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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8806 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

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Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8806)

Friendly, comprehensive advice

Wandered in to Winchester branch without an appointment, having been recommended by a family member. Was greeted promptly and dealt with immediately. Will talked me through all the savings options and advised me on the most appropriate for me. Talked me through the process and opened my account; no fuss or difficulties. Friendly, approachable - I was very pleased. Reviewed on: 16th August 2019

Reply from Newbury Building Society Thank you for taking the time to leave feedback for us, its much appreciated and lovely to hear your experience has been positive. Welcome to the Newbury! Response date: 16th August 2019

Friendly, customer focused, resolve issues swiftly

Had issues with a standing order, Will (from Winchester) was wonderful in resolving the sue and setting me up savings and an isa. Reviewed on: 12th August 2019

Reply from Newbury Building Society Hi Rachel, Many thanks for taking the time to leave feedback, its much appreciated. We will be sure to pass your comments to Will. Response date: 13th August 2019

Great customer experience with the Newbury!

I now have 4 accounts with the Newbury Building Society thanks to excellent advice from your friendly and informed staff. Thank you! Reviewed on: 9th August 2019

Reply from Newbury Building Society Hi John, you're welcome! And thank you for taking the time to leave us feedback, it's much appreciated. Response date: 13th August 2019

Very helpful staff

I noticed tempting savings rates as I passed the branch in Winchester on my way to a hair appointment. The staff were very helpful providing me with the information I needed quickly so I was able to get to my appointment on time. When I returned later, another member of staff completed my application thoroughly and allowing me sufficient time to get my bus. Reviewed on: 9th August 2019

Reply from Newbury Building Society Hi Fifi, thank you for taking time to leave feedback for us. Our Winchester colleagues will be pleased to hear they were able to help :-) Response date: 13th August 2019

Local and Quality Personal Service

I like visiting this BS as it is both Local , I.e. it only operates in a small geographic area and it provides a personal service Reviewed on: 9th August 2019

Reply from Newbury Building Society Hi David, thank you for taking time to leave feedback. It's good to hear you've received good service. Response date: 13th August 2019

opening new account

Easy to open an account with reasonable savings rate Reviewed on: 6th August 2019

Reply from Newbury Building Society Hi Lisa, thanks for taking the time to leave us feedback :-) Response date: 8th August 2019

Kind've old school service

I set up my account with Newbury at the same time as setting up a Monzo current account, and there were a few notable differences. Monzo have found how to set up an account using your phone which takes minutes and is being used by more and more people. Setting up an account with you guys was a bit more like setting off a nuclear bomb in the 1950s. At one point I was asked to send a cheque (I've not owned a cheque book since about 1987) and the paying in book looks like my nan's ration book after the war. Just as high street shops are being replaced by online equivalents, banks and building societies need to think carefully about their operating systems so they don't go the same way I think. That's my 2 bobs worth- hope it helps. Sam. Reviewed on: 6th August 2019

Reply from Newbury Building Society Hi Sam, thank you for taking the time to leave us feedback, and yes your feedback does help! We are working on improving our digital capability, which features strongly in our plans for now and the coming years. We are committed to maintaining our branch network and improving our online services, and as a mutual organisation we need to ensure that we invest our member's money in digital improvements which are secure and efficient. You can manage savings accounts online using myaccounts , as soon as we have any new digital developments to share we will let you know. Thanks again for taking the time to give us your 2 bob, we do appreciate it! Response date: 6th August 2019

Just what I would want from a customer focused organisation.

I initially phoned the Branch in Winchester and was pleasantly surprised when a helpful person answered within a few rings telling we exactly what I needed to know. My in Branch opening of my account was equally straightforward and trauma free. Reviewed on: 3rd August 2019

Reply from Newbury Building Society Hi Jonathan, thank you for taking the time to leave us feedback. It's much appreciated and we are always pleased to hear the service has been helpful and straightforward. Response date: 5th August 2019

Fresh Thinking

I wanted to open an ISA but Justine pointed out to me that they had just re started the Senior Saver and as I was unlikely to exceed the £1000 allowance with my savings interest that was a more suitable vehicle. I could always open an ISA at another time Reviewed on: 2nd August 2019

Reply from Newbury Building Society Hi Angela, thanks for taking the time to leave feedback. Great to hear we have helped. Response date: 2nd August 2019

Great Customer Service

Wanted to open a new savings account. Made appointment and was seen in private office and everything was completed within 15 - 20 minutes. Fantastic service! I have been a Newbury customer since they opened in Basingstoke and have always received great service. Unfortunately my father passed away a couple of months ago and I had the unenviable task of trawling the various financial institutions to close his accounts. He had several with Newbury and the service and compassion I received were second to none.......well done Basingstoke! Reviewed on: 2nd August 2019

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback. We are sorry for your recent loss, but so glad you received caring assistance at that time. We will ensure the team at Basingstoke branch see your feedback, it is always very rewarding to know when we provide our members with a positive experience. Response date: 2nd August 2019

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