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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8806 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8806)

On line building society

I hope I can take advantage of the on line service and be able to move accounts if interest rates change Reviewed on: 21st August 2019

Reply from Newbury Building Society Hi Julie, thank you for taking the time to leave us feedback. We have recently re-opened a couple of closed accounts and will be opening up some new ones in September, its worth visiting the website or a branch, we can always offer a savings review to see if there are alternative accounts for your savings. Thanks again. Response date: 22nd August 2019

Great local building society that looks after its existing savers.

Nice to see a local society still around with branches in the high street (even though I now do most transactions online I know I could call in if I needed to). Newbury also look after their existing members with good savings rates (pity I could not save more with them ! ) I don't look to them for everyday banking but for putting away my savings to earn enough go keep up with inflation hopefully. Reviewed on: 21st August 2019

Reply from Newbury Building Society Hi Andy - thank you for taking the time to leave us feedback. We are fully committed to maintaining a high street presence as well as investing in our online services. As a mutual, our members are very important to us. Response date: 22nd August 2019

The friendly, approachable, trustworthy bank

They Newbury Building Society constantly exceed my expectations with their commitment to me as a customer both by level of service and rates offered. I recommend them to anyone and everyone I know looking for savings or a mortgage. They are the human face of banking. Reviewed on: 21st August 2019

Reply from Newbury Building Society Hi Michelle, thank you so much for taking the time to leave us feedback, its much appreciated. Our team will be thrilled to see your comments! Thank you Response date: 22nd August 2019

Opening a New Account at Basingstoke Branch

Not kept waiting, Polite young efficient lady,explained all details very clearly. Good expearance. Reviewed on: 21st August 2019

Transfering money

The facility to transfer money to Bank via the computer is one of the best things that you have introduced. Saves so much time traveling to town, parking etc. Reviewed on: 21st August 2019

Off to a flying start

My savings account was set up last month, and I've had very prompt and effective communications. I was recently unable to access my online account, and when I contacted the Society, they were able to resolve the issue swiftly and without any delays. Reviewed on: 21st August 2019

Reply from Newbury Building Society Hi Chris, thank you for taking the time to leave feedback. It's much appreciated. Response date: 22nd August 2019

Faultless professional service

We are always welcomed and provided with sound advice Reviewed on: 20th August 2019

Reply from Newbury Building Society Hi Mike, thank you for taking the time to provide feedback. It's much appreciated! Response date: 21st August 2019

Opening account

Opening the account was a little daunting, as I could have done with the account number straight away, to avoid delay in transaction being made. NBS information received quickly to open online and easy to follow. Would like to see app? Reviewed on: 18th August 2019

Reply from Newbury Building Society Hi Lance, thank you for taking the time to leave feedback. We are in the early stages of investigating an app. We will advise when this is available to members. Thanks again for feedback, it's much appreciated and will be shared with the operations team. Response date: 19th August 2019

2nd account opening

I opened a senior savers account and did this online. For an instant access, no limits on the number of withdrawals account, the interest rate was much better than my existing account with another provider. All went smoothly, but I was asked to provide a recent bank statement for my nominated account, even though this was the same one already confirmed. A quick exchange of emails resolved this promptly and efficiently. Reviewed on: 17th August 2019

Reply from Newbury Building Society Hi Steve, thank you for taking the time to leave feedback, I am glad the issue was resolved and will pass on process feedback to the operations team. Response date: 19th August 2019

New account

Had a meeting at the Wokingham branch to open an account with Karyn. Everything went smoothly and everything was explained simply and clearly. Reviewed on: 16th August 2019

Reply from Newbury Building Society Hi Karen, thank you for taking the time to leave feedback. It's much appreciated. Response date: 19th August 2019

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