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NS&I: Income Bonds reviews

View other NS&I products
2.68
Based on 25 reviews, last reviewed 15th Sep 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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20%
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20%
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12%
2 star
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0%
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48%

Latest highest rating:

5

Very clear process and good security Very clear process and good security Reviewed on: 15th September 2025
WLG's avatar
WLG

Latest lowest rating:

1

What a terrible investment! What a terrible investment! We started a large investment with NS&I as income stream but the interest rate has declined far below (and faster), than a... Read more Reviewed on: 10th July 2025
Mills's avatar
Mills
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About this product

NS&I bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the NS&I's customer service? Smart Money People is fast becoming the UK's leading source of independent NS&I bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

NS&I Income Bonds reviews (25)

Review of the NS&I, Income Bonds:

Appalling!

1
Went through online application for income bonds which took my money but provided no evidence on screen or by email that it had opened an account in my name. I've spent nearly four hours on hold on NS&I's local-rate phoneline to its sales and then complaints teams, seeking confirmation that my money would be repaid - both times I called the complaints service the phone was answered by someone who was not part of the team and could not address my complaint. Reviewed on: 27th June 2020
chris's avatar
chris

Probably the worst customer service of any company anywhere - ever!

1
Dreadful clunky set-up, resulting in persistent errors and continuous phone calls to try and sort things out, with the most unhelpful customer service. Reviewed on: 4th November 2016
Alison Kay's avatar
Alison Kay

Low-tech and clueless

1
Outdated IT, out-of-date phone numbers, clunky procedures, antiquated transfer mechanisms and card-payment applications = a goliath organisation that is completely out of touch with modern banking. Reviewed on: 4th November 2016
Mike Thompson's avatar
Mike Thompson

Put off for life!

1
I have been trying to get my son to save for years. Eventually he agreed to buy some savings bonds. NS&I requested id, passport, driving licence all signed by a professional. We did this and sent back - they stated they had it. Then sent out a request for more. Anyway they took more of his money - over the phone - then sent it back saying the account had been blocked for 21 days. We then received a letter from Customer Services Manager - Andreana Carrigan - stating that the account had been cancelled. But she would hope that we invest with NS&I in the future! I contacted customer services wanting to discuss with Andreana Carrigan - apparently she does not take calls! - when asked why they stated this was just a name the put on the letters and was not actually a person. THE WORST SERVICE I have ever encountered. Do not use these monkeys - they have not put my son of saving for life! I am furious. So disappointed. Reviewed on: 4th April 2016
Helen Dyson's avatar
Helen Dyson

Easy to manage....but very low rates!

3
I recently decided to close this account with NS&I. Although the product was quite easy to manage online (I don't think I've ever need to call them), the rate offered is very low. I would look at reopening if the interest rates increased. Reviewed on: 6th April 2015
Michael Fotis's avatar
Michael Fotis

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