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NS&I: Premium Bond reviews

Name: Premium Bond
Rating: 3.67 (152 reviews)

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3.67

Based on 152 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

37%

13%

41%

Latest highest rating:

5

Great product Great customer experience was received when I needed to find out further information. The query was dealt with swiftly and professionally. Reviewed on: 11th June 2026

Latest lowest rating:

1

40k in premium bonds for 5 months and only won £175. 40k in premium bonds for 5 months and only won £175. 3 months won nothing. Much better off in shares or high interest savings account. Reviewed on: 6th March 2025

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About this product

NS&I bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the NS&I's customer service? Smart Money People is fast becoming the UK's leading source of independent NS&I bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

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NS&I Premium Bond reviews (152)

Don't forget Probate

Overall probably as present times one of the best ways to get return on an investment , however after my Father passed last year I was offered the chance to keep the money in the prize draw for a year after his passing. One year later my Mothers in a home with dimetia and I'm now unable to get the funds returned until I jump through all the hoops relating to something not even the helpline can advise on called Probate ! We need these funds right now , NS&I have them and they are no longer in the prize draw , looks like I'm going to have to pay a solicitor money to get my Fathers money back , why was I not told this a year ago ?????? Luckily I managed to register my Mothers NS&I account online and close it , freeing up some funds to prepare her house for sale in order to pay for her new residence , Thanks NS&I for making a tough time of our life even worse. Reviewed on: 26th February 2022

Could not login after 4 password resets

Extra secutity. put 6 digit number into message from NS&I which arrives too late. you have 3 attempts ( using my latest password) Impossible situation. Closed account. very poor. Reviewed on: 12th February 2022

Is has highest odd's out off long term saver accounts with post office.

But still really bad. The odds keep on changing around and investment amount dosen't. Is only 1% now which practically winning nothing even with the maximum amount. Reviewed on: 29th November 2021

So stingy not likely too win anything.

With maximum amount off savings the odds now so low even with the most invested in premium bonds not likely to win anything for at least 6 months or longer and take over full month to mature. Reviewed on: 3rd November 2021

run by little hitlers who force you to jump more hoops then banks and pitiful winnings

4 accounts worth thousands and only won 2x£25 in ten years. They are now becoming really difficult to deal with as they try to force you to keep jumping hoops the website is becoming a full time job. Good riddance the thing is clearly rigged anyway as there are few prizes for anyone we know. Reviewed on: 26th October 2021

Worth a go

It's a good gamble without loosing your stake Reviewed on: 8th October 2021

onto a winner

Once you mange to get to speak to someone you can usually get the information you were seeking. Reviewed on: 18th September 2021

Impossible to withdraw and to get access to your money

Tried to withdraw money from my account. The money has vanished from my premium bond account 8 days ago and still no sign of it on my current account. Nobody in the entire organisation knows what happened to the money and can do anything about it. Very worrying to hear they do not have a clue what they are doing with people money, when you realise that almost a third of the British population has saving invested with them. Reviewed on: 24th August 2021

Not fit for purpose!

The online process is outdated and clunky. I am consistently asked security questions which I cannot answer because they don’t apply. Failure to answer always results in account being suspended. You are advised to call the helpline. Staff are rude, argumentative and unhelpful. Let’s not forget it’s MY money NS&I!!! Reviewed on: 18th August 2021

Out sourced customer services

Customer services not aware of the contents in standard letters sent to customers. Wanted to pass me to manager for clarification on details, on hold for 30 minutes. Advisor to me that another department would email me, I asked her to confirm my email address.....There wasn't on in the system.... so I would never have received an email :-) All I wanted to do was invest money. I'll look elsewhere now not backed by HM Treasury. Reviewed on: 21st June 2021

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