One Call Insurance Car Insurance Reviews

Goes elsewhere! They will not send NCB certificate

Cancelled my insurance with this company due to yearly renewal increasing by 40%. Please be aware this company will not send you your no claims bonus certificate unless you pay for it! Never have i heard this before....

Cancelled my insurance with this company due to yearly renewal increasing by 40%. Please be aware this company will not send you your no claims bonus certificate unless you pay for it! Never have i heard this before.
I am taking this matter to financial ombudsman as i do not agree with this companies terms and conditions

Richard ZuberLevel 1

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Useles staff and company

I planned a trip through France and Spain by car for a week, called ONE CALL three times to make sure nothing would screw my trip and I would be completely covered. They told me that all I had to do was tell them when and where I was going to travel...

I planned a trip through France and Spain by car for a week, called ONE CALL three times to make sure nothing would screw my trip and I would be completely covered. They told me that all I had to do was tell them when and where I was going to travel to, what I did on my third phone call.
First phone call: ask how to do it (03/12/2019)
Second phone call: check and make sure nothing ruins my trip 03/15/2019
Third phone call: I did confirm the days of my trip.

After that, I was meant to be completely covered (03/25/2019)

In the second day of my trip a small rock hit on my windscreen and crack itself(26/03/2019) on the very same day I made a claim (when supposedly was fully covered on my trip ), we are now on 09/04/2019 ,two week later and I haven't received any help at all I'm stuck in Spain and I can't get back to U.K. ,Because my car hasn't been fixed
I did spend hours and hours on the phone talking to different members of the staff and none of them couldn't give me an answer or any kind of help.
In the mean while I have to pay hotels and all the expenses, I have got a problem with my job and the only thing I have heard all the time it's" sorry".
They couldn't even provide me with a simple phone number, useless company and useless staff. Three years with this insurance company, I haven't done a claim in all this time and for the first time I need them this is the answer (sorry we can't do anything )

sam tineoLevel 1

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One Call "Not likely"

Great price and service when you buy your insurance, the issue come when you want to change something. This company has long delays for customer service via the phone and web...

Great price and service when you buy your insurance, the issue come when you want to change something. This company has long delays for customer service via the phone and web chat.
I cancelling my insurance thinking I was trading in my car, this turned to dust and when I contacted the company and asked to continue the insurance 36 hours before the end time, I was advised it could not be done and my policy will expire.
So to summarise, if you buy insurance from this company don't under any circumstance change your cover, I did and it is costing me almost 3 days wages as I still have to pay the high cancellation fee. I was invited to contact the sales team to buy new insurance. Not likely.

Jonppage8Level 1

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GDMSA00825516 Complaint

...

Disgraceful behaviour from OneCall really. Very dishonest and disappointing. End July 2018 my husband took out insurance @£160 annual fee for his 07 Vauxhall Astra. At the same time we set up his online OneCall account using which he downloaded his pdf electronic documents.

End March 2018 (four months before insurance expires) his old car packs up and (after saving for a long time) we went to buy 2014 Volvo S60. OneCall charged him £130 for remaining 4 months and £39 admin fee to simply swap the car!!!

Do the maths here. Original insurance £160/12 months = £13 per month. On top of it £130/4 (remaining month) = £32.5/month, thus assuming the insurance for the new car (on an annual basis) to be £55/month, £660 per annum! I found similar insurance you can take it right now at £250 per annum. Simple maths reveals OneCall grossly overcharged us on insurance, and added £39 on top of it. It would have been cheaper to for us to cancel insurance with OneCall and take a new one out.

As BBC watchdog would say, One Calls rivals charge between £15 -25 to change car details by the phone. OneCall charge £39 (knowing you are at the point of buying a car and you naively believe OneCall will make you an honest insurance upgrade especially after then FAIL to retain your online details).

Not only not we got an apology for messing up our online account (where we could have free-of-charge or much smaller admin fee), but we were disgracefully overcharged for the remaining 4 months of insurance and £39 admin fee on top of it.

People who rate OneCall as number 1 insurance provider probably been paid to say so or never deals with OneCall and make a terrible assumption. I do, however, see a lot of people purposely creating one-time accounts to say how great OneCall is... why would that be?

LanaLevel 1

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One Call we don't listen at all.

Thanks to One Call Insurance Services I…Thanks to One Call Insurance Services I am now uninsurable because they don't listen and act on what they are told. On 03rd June 2017 I cancelled an insurance policy within the 14 day cooling off period. There w...

Thanks to One Call Insurance Services I…Thanks to One Call Insurance Services I am now uninsurable because they don't listen and act on what they are told. On 03rd June 2017 I cancelled an insurance policy within the 14 day cooling off period. There was a discrepancy on my police as I forgot I had a claim for a windscreen 3 years before. I contacted them via telephone and made it clear I didn't want to be insured with them. They told me the underwriter (premier underwritting) had given me until 09th June 2017 too rectify the details. I cancelled the policy on 03rd June 2017 but because I didn't say too them "CANCEL THIS POLICY FROM NOW" they totally ignored my request and thus placed a cancellation on my insurance history. I am still awaiting the evidence from One Call about the conversation which I am sure I told them I didn't want too proceed with them as my insurer. Later on I took out insurance with another company,ticked the box saying 'I had no policies cancelled, voided etc' and 3 weeks later was told my insurance would be cancelled because of non disclosure. Now 2 cancellations. If I go on comparison sites now for insurance they will accept your deposit or payment but you won't be covered until they speak to you and when there is 2 cancellations which aren't justified at all,they refuse too cover me. I am 52 years old,driven millions of miles,pay my taxes,insurances and now because of some ignoramus I am now uninsurable. One Call won't help,One Call have just been done by the FCA for misconduct and spending clients money so if you read reviews take note.

Adrian briggsLevel 1

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Completly disorganised

In 25 years of insuring our house i have never had so much trouble as with one call insurance, we have never claimed, they just kept messing up direct debits, making all the excuses then when i tried to cancel they wanted basicly the who years...

In 25 years of insuring our house i have never had so much trouble as with one call insurance, we have never claimed, they just kept messing up direct debits, making all the excuses then when i tried to cancel they wanted basicly the who years payments in charges. they are cheap for a reason. God help you if you ever need to claim. Buyer BEWARE

Nick MusselleLevel 1

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AVOID!! wish I had seen these recent reviews!!

I went against my initial judgement of picking a 'smaller' company based on reviews and a search engine based on my requirements for home insurance. This backfired hugely. The costs are lower, but the fees and charges extortionate. I had my policy...

I went against my initial judgement of picking a 'smaller' company based on reviews and a search engine based on my requirements for home insurance. This backfired hugely. The costs are lower, but the fees and charges extortionate. I had my policy cancelled and was charged for the pleasure for no reason. I contacted OneCallInsurance and have received no feedback or response after 4 days (even though I was given a direct email account to lodge my complaint against), and will report my case to the ombudsmen. PLEASE AVOID AND GO WITH A MORE REPUTABLE COMPANY."

Stuart ClapsonLevel 1

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Joke of a company!

Told them I didn’t want to stay with them another year. They hit me with a £159 cancellation fee. I rang and asked why, they said I had not contacted them (I did) so I have to pay the £159! Stay well away!

Charlotte LarkinLevel 1

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AVOID!!

Terrible Customer Service. Staff have a Don’t Care attitude! Avoid this company. Customer service lines close at 5.30pm, online chat feature only general information, call waiting times are shocking! Thankfully Cancelled my policy in time would hate t...

Terrible Customer Service. Staff have a Don’t Care attitude! Avoid this company. Customer service lines close at 5.30pm, online chat feature only general information, call waiting times are shocking! Thankfully Cancelled my policy in time would hate to think the hassle I would have had to go through if I had to make a claim! Please avoid!!

Fiona ThompsonLevel 1

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Avoid

Renewed my much more expensive policy without asking and charged me a load to cancel. Utter cowboys.

Susanah HardwickLevel 1

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Not impressed

Not impressed. Went on online chat to ask for quote for adding a temporary second driver, was told the underwriter didnt allow a temporary addition- never had that before with other companies. Then the person I was chatting to ended the chat saying...

Not impressed. Went on online chat to ask for quote for adding a temporary second driver, was told the underwriter didnt allow a temporary addition- never had that before with other companies. Then the person I was chatting to ended the chat saying I'd not responded for five minutes when I was waiting for an answer to a second question I'd asked. Got through to another person who said that a temporary driver could be added and she gave me a weblink that I followed, the quote was £187 for a week! It would be cheaper to hire a car for a week!! Or alternatively I was told that I could change to another underwriter that did allow temporary additional drivers, but it would cost over £70 to do that. Not impressed, won't be renewing my car insurance with them.

Helen HoltLevel 1

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Worst customer service in the world

Terrible company to deal with, they can take you order online but if you don’t want to renew they cut you off and try and force you to stay with them ...

Terrible company to deal with, they can take you order online but if you don’t want to renew they cut you off and try and force you to stay with them
My experience is I have to wait over an hour in a telephone que every time I tried to cancel the automatic renewal they cut me off - reported to trading standards and the ombudsman
Don’t trust this company don’t waste your money

Catherine TheprintladyLevel 1

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a bunch of cold heart muggers

Stay away from them .They are all about additional premium fees Anything they can cling on to take your money Customer service -rubbish.RUBBISH COMPANY!!

Iulian FulgaLevel 1

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Great service

Quick and easy service - very friendly, would recommend One Call insurance to friends and family

MaryLevel 1

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Amazing

Amazing Company, really efficient, prides on ensuring good outcomes

Sarah FisherLevel 1

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One Call - quick and simple

I took my policy out with Onecall Insurance online, and it was quick and easy. I needed to add a friend to the policy and I did this on their live chat service, so I did not even have to speak to anyone, this was great. highly recommended

Dan Ellis Level 1

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Excellent

Fantastic experience, would recommend

hannahLevel 1

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good stuff

Top insurance company - really good service

scottLevel 1

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Fantastic customer service

My query was dealt with efficiently and in a speedily manner.

nathanLevel 1

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Best insurance company ive been with to date !

fantastic, quick to respond, friendly staff what more could you ask for ! and not pricey !

seanLevel 1

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