Name: Car Insurance
Rating: 3.58 (125 reviews)

Ratings based on 125 reviews Last review 1 week ago

Our One Call Insurance Car Insurance reviews can help you to find out what life as a One Call Insurance customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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5 73

4 9

3 1

2 2

1 40

Your Car Insurance Reviews (125)

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17th September 2020

One Call car Insurance

The car insurance that I chose, covered all of my expectation for a reasonable price, what many of the other companies cannot offered me for that...

The car insurance that I chose, covered all of my expectation for a reasonable price, what many of the other companies cannot offered me for that price.
I have not any issues with them through last few years, and the customer service was always ready to help with all sort of problems.

Jarecki

(0)

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17th September 2020

Will Not Recommend At All EVER. Poorest Customer Relations

[Customer Ref 05244074-Zahid Syed]. Will Not Recommend At All EVER. Poorest Customer...

[Customer Ref 05244074-Zahid Syed]. Will Not Recommend At All EVER. Poorest Customer Relations.
One-Call Insurance, Broker for ALLIANZ, HIGHWAY INS., and EQUITY RED STAR, Seems only interested in collecting premiums, very high premiums £over £1000 for my vehicle, after 15years no claim discount. Has no Customer Relations or Customer Support Department. Received my Annual Motor Vehicle Premium End of March 2020, but in spite of numerous requests has not responded, nor provided confirmation of cover. Does not appear to have Responsible Care, or any regard for its customers.
Zahid Syed, London.
OVERALL RATING; POOREST CUSTOMER SERVICE. NOT RECOMMENDED AT ALL, EVER.

Zahid Syed

(0)

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17th September 2020

Will Not Recommend At All EVER. Poorest Customer Relations

[Customer Ref 05244074-Zahid Syed]. One-Call Insurance, Broker for ALLIANZ, HIGHWAY INS., and EQUITY RED STAR, Seems only interested in collecting premiums, very high premiums £over £1000 for my vehicle, after 15years no claim discount. Has no Customer Relations or Customer Support Department. Received my Annual Motor Vehicle Premium End of March 2020, but in spite of numerous requests has not responded, nor provided confirmation of cover. Does not appear to have Responsible Care, or any regard for its customers.
Zahid Syed, London.
OVERALL RATING; POOREST CUSTOMER SERVICE. NOT RECOMMENDED AT ALL, EVER.

Zahid Syed

(0)

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4th September 2020

Poor Service, No accountability, Bad Customer Experience

Poor Service, No accountability, Bad Customer...

Poor Service, No accountability, Bad Customer Experience
Finally I managed to get my policy cancelled by this appalling company. It cost me £39 even though the reason I cancelled was due to their extremely poor service for which there was no acceptance of responsibility whatsoever. Anyway just glad to be rid of them as my blood pressure has now returned to near normal. This is the third run in with Onecall and definitely my last. Anyway I told the representive that I would write a review for each £ they charged me for cancellation so this is number one. I'm now heading across to Google. Take my advice, stay clear

Pete

(0)

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28th August 2020

Money grabbing Cowboys

Had learner insurance, passed my test and got quoted extortionate money to change from learner to new driver policy. Asked to cancel, paid the £56 cancellation fee, all sorted! No it wasn’t, I then received another email telling me that I owed a further £25 to cancel as there had been a recalculation. Bullied into paying it as they took the amount off my card anyway. Tried talking through chat but they are not interested at all. Never ever will I deal with these clowns again and advise others to read the numerous amounts of complaints and negative reviews there are before purchasing insurance from these muppets!!!

N Othappy

(0)

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26th August 2020

Quote for car insurance

booking online easy live chat available very helpful if needed

Alan Alderman

(0)

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12th August 2020

terrible customer service

Sold my car and they charged me to cancel the policy. Worst service I have ever experienced and will never use them again.

hamamfff

(0)

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20th July 2020

Beware

Beware this broker. They will charge you for anything. I mean anything. If you ask to send letters to a work address they will assume that has become a liability even though you were working there at the start of the insurance and you tell them this they will assume you're lying and still take another £280 straight out your bank account. If you complain they will threaten to charge you a cancellation charge and also if you happened to have a claim on an accident they will threaten to not pay the claim and put all the costs on you. You've been warned.

Dino Sofos

(0)

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30th April 2020

Avoid at all cost

Worst company ever customer service is dreadful...

Worst company ever customer service is dreadful
Take money for cancelled policy’s Evan after not stating and fee will be charged or no letters sent then when pull them on it the email me it one scamming company avoid at all costs

Taking over a £140 leaving me and my family with no food for the month in this hard time as this was our shopping money

Kelvin House

(0)

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25th April 2020

Please avoid this company

Beware, they lure you in with cheap quotes and then the bully tactics start. You will regret taking out any kind of policy with them.

Diane

(0)

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28th March 2020

Company is a SCAM, its better to have Coronavirus than these Cowboys

My car was stolen, I also took out a separate GUARANTEED Hire car cover at the same time as insuring my car. You will see One Call Doncaster has 5 Stars for service. Well that's because all they do is speak to you and take your premiums. Wait until you make a claim, then the fun really starts. You find you are not insured for anything, I was told because my car was stolen my GUARANTEED Car hire was not valid, neither was the option of a Courtesy car . My car was found the next day and Police close the case in July 2019. I am still fighting to get any money back for my stolen car end March 2020 (9 months). The company keeps changing its name, your insured in Malta not UK. You do not deal with One Call, I had to deal with Commercial Legal, you now deal with a different company to that. Claims handlers just slow time for everything, then they offer you a derisory value after months which will be way below your expectations. Its a business that cannot fail, they take thousands of premiums and pay nothing or very little out. You have been warned, if you never have a claim they are Excellent. If you have a claim they will be your worst nightmare, pay 100 or 150 pounds more for a reputable company, and then you will be safe. My niece had her car wrote of with Direct Line, she was paid out in full within 2 days, yes its true. I am 9 months later and now taking court action, OCL Solicitors are part of the group. Stay away you have been warned.

DeeG

(0)

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9th March 2020

RIP OFF MERCHANTS

Appalling company - RIP OFF...

Appalling company - RIP OFF ATTEMPT

I took insurance with this company... Attempted to should I say. I took out the insurance online and was advised by their email that I would receive my documents within the next 30 mins and that I was not bound by or protected before this.....

2 Hours give or take - taking a cab all the way home as I couldn't collect the car I wanted to purchase. Called at 8am the next morning, payment still showing as authorised but not taken out yet, these JOKERS wanted to charge me £49.99 for insurance I NEVER GOT!!! They hadn't even taken payment yet and thought they could scam me out of that!

The 'customer service' agent, yea right, tried pulling the T's & C's, luckily I read them too, and when I asked for a manager she quickly said "ohhh the payment has been made void and will be refunded".

DO NOT GO WITH THIS COMPANY, absolute clowns!

Abdul Kareem

(0)

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27th January 2020

not so much one call, more one big rip off

Phoned one call to inform that Royal Mail has changed my postcodes last 2 digits. They got back to me telling me they had to cancel my current policy and a new one would cost me £1400. When I said I would go elsewhere they said they are going to bill ...

alan paget

(2)

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25th January 2020

Stay Away!

My car insurance was automatically renewed, I only noticed once the money was taken. I contacted One Call Insurance 1 day after it renewed, they charged me £60+ to cancel the policy. They were not interested in discussing it, only stating I had agreed ...

Simon Dunn

(0)

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15th November 2019

Am I a victim of crime?

I had a vehicle policy (standard private vehicle, Fully comp Soc and Dom, recovery, courtesy car, foreign travel inc) with OneCall for a year, a year in which I had a continually poor level of service. Trying to get through the call system to speak with someone was the a rigmarole of option after option. I had to change my vehicle part-way and got stung with an admin charge plus a compulsory increase on my excess taking me from £100 to £400. To cancel would have been crippling, and the call taker represented them to a tee i.e. ruthless. I took my car abroad, and was the victim of the most minor hit and run. I did my best to find an independent repairer but all found it a bit awkward or quoted silly money. The policy was coming up to renewal time and I was conscious not to delay further so I called. The call-centre spent half an hour taking details. Then they referred me to One-Call (why?) whereupon I was interrogated for a further 30 mins. At the conclusion they said I would be referred to a third department who would call me back in a few days. After nearly a month I had no call so I complained. I was then suddenly contacted by their selected repairer (via a message service, no human being) saying it had been authorized. Their repairer told me the cost would be in the region of £600 (not the figures I'd been getting independently). A week went by and I was told the insurer had agreed the quote and to make arrangements. The repairer then mucked me about with multiple calls and text messages trying to book me in and provide a courtesy car. In the meantime I'd had my first renewal quote through the post...they'd dropped the compulsory excess they'd hit me with and the price was a moderate hike on the previous quote. I was already disatisfied and so contacted them and told them NOT to automatically renew. It took half an hour of negotiating before they confirmed that they'd agree to CANCEL the renewal! Then the final straw...days before lapse I got ANOTHER renewal quote through the post...the cost had DOUBLED and the excess had gone back to the extortionate level they'd hit me with. But that's not all...today I get a call from the repairer. OneCall have refused to honour the courtesy car as I had refused to renew the policy. No such clause was declared to me when I agreed the contract. I can't even see how that would be legal, and potentially it borders on Fraud by False Representation. I am obviously going to have to complain again, and it's a tiresome process with this company. I have told no untruths, have fulfilled my part of the contract. They might be 'cheap' but you get what you pay for. Bad service with a rip-off at every turn.

Tim

(0)

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31st October 2019

Charge £50 to cancel day after puchased

Took out insurance based on VFM. When recieved docs realised it was an Ageas policy and read reviews. Decided to cancel within cooling off period. They have charged me £50 to cancel!!! I have read further into their practices and find they charge huge ...

Stu3kim

(0)

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29th October 2019

Bad bad business

Took out insurance for a year and then rung to cancel the renewal 5 days beforehand. They debited my card anyway so I contacted them to refund the money and waited 3 weeks with still no refund.Contacted them again and was assured it would be in my account in 5-10 days and it's now 3 weeks later with no money. Taking money for a service that was cancelled and you have not provided is commonly known as FRAUD! Do not do business with them, they are useless, difficult to get hold off and do not do anything they say they will.

Dave

(1)

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6th October 2019

Staggeringly poor

I tried to buy insurance from these people but decided to cancel it after a problem with their website not recognising my details, tried 'live'chat to resolve...pointless so decided to cancel. With my purchase listed as a quote as it had not been processed this should have been straight forward. 40 minutes of runaround later (including hanging up on me) I discovered that my quote was now a policy as it had been processed whilst I was trying to cancel it and you've guessed it there would be a £49 charge for cancelling a policy less than 1 hour old.

Avoid these robbing dogs at all costs. If they were the last insurance company on earth I rather risk prison for driving without insurance

Julian Bingham

(1)

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5th September 2019

Rude, arrogant & fee's for everything

Use ANY company other than these 4th party call centre cowboys. It's charges & fee's every step of the way, even to change a direct debit, which are not disclosed until AFTER the fact & they refuse to cancel a policy within the legal cooling off period without charging £50 (as per Consumer rights law) Absolute scam merchants . Reported to insurance regulators & FS ombudsman.

Stewart

(2)

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2nd September 2019

Cancelled my contract without informing me

They cancelled my policy without my agreement and took outrageous admin fees. Contacted customer service which is very poor at best. This seem to be a good revenue stream for your company....

They cancelled my policy without my agreement and took outrageous admin fees. Contacted customer service which is very poor at best. This seem to be a good revenue stream for your company.
I feel someone has been into my wallet taken what they want and left.
Please use a reputable company instead, OneCall are anything but!!!!!!!!!

Bob H

(3)

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