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One Call Insurance Car Insurance Reviews

Ratings based on 89 reviews Last review 1 week ago

Our One Call Insurance Car Insurance reviews can help you to find out what life as a One Call Insurance customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

5 69
4 8
3 1
2 0
1 8

Your Car Insurance Reviews (89)

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18th October 2018

Not impressed

Not impressed. Went on online chat to ask for quote for adding a temporary second driver, was told the underwriter didnt allow a temporary addition- never had that before with other companies. Then the person I was chatting to ended the chat saying...

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Not impressed. Went on online chat to ask for quote for adding a temporary second driver, was told the underwriter didnt allow a temporary addition- never had that before with other companies. Then the person I was chatting to ended the chat saying I'd not responded for five minutes when I was waiting for an answer to a second question I'd asked. Got through to another person who said that a temporary driver could be added and she gave me a weblink that I followed, the quote was £187 for a week! It would be cheaper to hire a car for a week!! Or alternatively I was told that I could change to another underwriter that did allow temporary additional drivers, but it would cost over £70 to do that. Not impressed, won't be renewing my car insurance with them.

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25th September 2018

Worst customer service in the world

Terrible company to deal with, they can take you order online but if you don’t want to renew they cut you off and try and force you to stay with them ...

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Terrible company to deal with, they can take you order online but if you don’t want to renew they cut you off and try and force you to stay with them
My experience is I have to wait over an hour in a telephone que every time I tried to cancel the automatic renewal they cut me off - reported to trading standards and the ombudsman
Don’t trust this company don’t waste your money

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3rd September 2018

5* Customer Service

Purchased my insurance online through a comparison site, but i wanted immediate cover as requested on website i called through to the number on screen. Salesman was lovely and helped me by setting up my insurance straight away. When i bought my new...

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Purchased my insurance online through a comparison site, but i wanted immediate cover as requested on website i called through to the number on screen. Salesman was lovely and helped me by setting up my insurance straight away. When i bought my new car i called through to customer service line who were also polite and extremely helpful. I was able to drive my new car the same day! Only downside is (as expected when calling a busy call center) you have to wait in a queue before speaking to anyone