One Call Insurance Car Insurance Reviews

AVOID!!

Terrible Customer Service. Staff have a Don’t Care attitude! Avoid this company. Customer service lines close at 5.30pm, online chat feature only general information, call waiting times are shocking! Thankfully Cancelled my policy in time would hate t...

Terrible Customer Service. Staff have a Don’t Care attitude! Avoid this company. Customer service lines close at 5.30pm, online chat feature only general information, call waiting times are shocking! Thankfully Cancelled my policy in time would hate to think the hassle I would have had to go through if I had to make a claim! Please avoid!!

Fiona ThompsonLevel 1

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Avoid

Renewed my much more expensive policy without asking and charged me a load to cancel. Utter cowboys.

Susanah HardwickLevel 1

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Not impressed

Not impressed. Went on online chat to ask for quote for adding a temporary second driver, was told the underwriter didnt allow a temporary addition- never had that before with other companies. Then the person I was chatting to ended the chat saying...

Not impressed. Went on online chat to ask for quote for adding a temporary second driver, was told the underwriter didnt allow a temporary addition- never had that before with other companies. Then the person I was chatting to ended the chat saying I'd not responded for five minutes when I was waiting for an answer to a second question I'd asked. Got through to another person who said that a temporary driver could be added and she gave me a weblink that I followed, the quote was £187 for a week! It would be cheaper to hire a car for a week!! Or alternatively I was told that I could change to another underwriter that did allow temporary additional drivers, but it would cost over £70 to do that. Not impressed, won't be renewing my car insurance with them.

Helen HoltLevel 1

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Worst customer service in the world

Terrible company to deal with, they can take you order online but if you don’t want to renew they cut you off and try and force you to stay with them ...

Terrible company to deal with, they can take you order online but if you don’t want to renew they cut you off and try and force you to stay with them
My experience is I have to wait over an hour in a telephone que every time I tried to cancel the automatic renewal they cut me off - reported to trading standards and the ombudsman
Don’t trust this company don’t waste your money

Catherine TheprintladyLevel 1

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a bunch of cold heart muggers

Stay away from them .They are all about additional premium fees Anything they can cling on to take your money Customer service -rubbish.RUBBISH COMPANY!!

Iulian FulgaLevel 1

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Great service

Quick and easy service - very friendly, would recommend One Call insurance to friends and family

MaryLevel 1

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Amazing

Amazing Company, really efficient, prides on ensuring good outcomes

Sarah FisherLevel 1

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One Call - quick and simple

I took my policy out with Onecall Insurance online, and it was quick and easy. I needed to add a friend to the policy and I did this on their live chat service, so I did not even have to speak to anyone, this was great. highly recommended

Dan Ellis Level 1

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Excellent

Fantastic experience, would recommend

hannahLevel 1

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good stuff

Top insurance company - really good service

scottLevel 1

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Fantastic customer service

My query was dealt with efficiently and in a speedily manner.

nathanLevel 1

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Best insurance company ive been with to date !

fantastic, quick to respond, friendly staff what more could you ask for ! and not pricey !

seanLevel 1

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Free courtesy car!

Very happy, comes with so many free extra's, including a free courtesy car if i have a accident, normally this is extra, also got free legal cover. Found it very quick to buy the policy and the online chat is very helpful

SteveLevel 1

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TOP Insuers

Best insurers polite knowledgeable and always trying to go above and beyond for their customers

dpLevel 1

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excellent service

very happy with service received

LE3Level 1

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One Call Insurance

Great company, good customer service and happy to help. Great additional products on offer too.

ja3Level 1

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Excellent service

Excellent service. Very helpful with advice and information regarding my claim.

AO8Level 1

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good service

very good service, would reccomend

hollieLevel 1

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5* Customer Service

Purchased my insurance online through a comparison site, but i wanted immediate cover as requested on website i called through to the number on screen. Salesman was lovely and helped me by setting up my insurance straight away. When i bought my new...

Purchased my insurance online through a comparison site, but i wanted immediate cover as requested on website i called through to the number on screen. Salesman was lovely and helped me by setting up my insurance straight away. When i bought my new car i called through to customer service line who were also polite and extremely helpful. I was able to drive my new car the same day! Only downside is (as expected when calling a busy call center) you have to wait in a queue before speaking to anyone

Saffron HunterLevel 1

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excellent service

Wonderful staff who are helpful and professional

olivia emeryLevel 1

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