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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.86 (23131 reviews)

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4.86

Based on 23,131 reviews, last reviewed 21st Feb 2026

98% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (23131)

Great to work with

Very easy to work with - thank you Reviewed on: 2nd August 2023

Shit service, shit website and no customer service

Shocking. I need to speak to someone and there is no one to speak to. You claim to have an online chat and there is no such a thing Reviewed on: 1st August 2023

Helpful, friendly and professional.

We've needed to use them a couple of times and they couldn't have been more helpful. Easy to get through to them on the phone. Very helpful and friendly in manner whilst being very professional. Excellent company. Reviewed on: 31st July 2023

First class customer service

Great service and company, made amendments to my policy after receiving my renewal quote for car insurance, kept all the same great benefits of the Platinum Club Member policy and got an improved and competitive quote which was perfect for my needs with great customer service fast and clearly explained details by my customer advisor KSB. Reviewed on: 26th July 2023

Renewal

Needed to change some things on the Renewal Invite.I did this via chat,which was very quickly done with ease Reviewed on: 26th July 2023

Great online service

Change of circumstances so had to use the online chat. Raised my issues and spoke with Charlie H. Slow connection due to high volume of calls, but quick responses and requote when my details updated Reviewed on: 26th July 2023

Great service, great price

Contacted One Call to sort out my policy renewal on my van. The employee (Paige) was very helpful and very patient. Renewal was made very easy, a great price was offered. What more could you ask for, other than being able to speak to someone over the phone rather than having to type everything. Reviewed on: 26th July 2023

Excellent service

Excellent service from the chat operator named Bethany today Reviewed on: 26th July 2023

Online Chat was nice and easy

I spoke with two separate Advisors. All questions answered very politely, and policy amendment done without any expensive phone calls. Reviewed on: 26th July 2023

Avoid One Call Insurance

Onecall requested further information regarding a previous claim made 4 years ago that I had thought was longer than 5 years, which is okay and shows they are doing their job. The first and second reminder letters for further information were dated on the same day. I uploaded pdf details of a this claim as requested. A letter was received stating the Additional premimum by the insurer and the adminstration fee charged by onecall, over 60% of the additional fee was made up of administartion costs charged by onecall. A day after the additional premium letter I received a final reminder for additional information that had already been sent a week earlier. I decided to contact OneCall, now I challenge people to try finding the Live Chat online, it is almost impossible. After a disapointing live chat I have cancelled my policy with OneCall and returned to the far superior Direct Line. Reviewed on: 26th July 2023

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