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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.86 (23131 reviews)

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4.86

Based on 23,131 reviews, last reviewed 21st Feb 2026

98% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (23131)

Breath of fresh air

Always had a positive experience Reviewed on: 26th July 2023

Number PLate

Easy to change your plate. The only thing i don't like no phone contact. I was number 5 on chat took 45 min just for contact. Found error in my doc., went back on chat position 21. Had to make temporary cover with another company. Reviewed on: 25th July 2023

Horrible tactics, pressurised selling.

My partner contacted One call to update her insurance as she's moved in with me. We are 7 doors down the road from her previous address, have greater security, are further and less visible from the public highway. The change resulted in a quote that was a 200% increase on her premium. When my partner said she wanted to see if this was competitive, the agent effectively cancelled her insurance - reducing her cover to RTA only with immediate effect unless she took the new premium. Absolutely disgusting. Reviewed on: 25th July 2023

Abysmal

I only took out car insurance two weeks ago. They asked for proof of no claims, which I duly uploaded, but no option to give any further info. The document was password protected. They asked me to provide password via live chat. Unable to get through via live chat. Unable to call as they don't accept calls unless you're making a claim?!?!? So what do I do? Customer service does not exist with this company. They have now increased my policy by almost £200 as a result, even though I have my proof of no claims! I now obviously want to cancel my policy and go elsewhere, but guess what - there's no option to do that on their portal and they don't take calls!!!!! How can they be called One Call when the one thing I can't do is CALL?!?? If I could give zero stars, I would. Reviewed on: 24th July 2023

What Portal

I have been with one Call for a couple of years, in that time I have never been able to access the portal or reset a password that would allow me to access my portal. I have currently been asked to provide some information regarding a claim that has nothing to do with me. However there is no address to send the information to. No phone number to contact them anywhere, Almost unsatisfactory situation. Unless there are some improvements U shall not be using them again Reviewed on: 23rd July 2023

One Call

Easy to use internet insurance company. Have both car and home insurance, will get a discount at next renew. Reviewed on: 23rd July 2023

helpful and no nonsense

Was very pleased with the support and help that I received when getting insurance for my new vehicle. They provided clear instructions and the web chat person who was dealing with me was very helpful and we got things done quickly with a minimum of fuss Reviewed on: 21st July 2023

Great online service and portal easy to use

Great online service and portal easy to use Reviewed on: 21st July 2023

Value for money

Great service, have not had to wait long for someone on chat, very quick to respond to queries or pass it to the relevant team. Reviewed on: 20th July 2023

Cost effective insurance

Excellent renewal process. Chalie J was responsive and patient. a very good experience Reviewed on: 19th July 2023

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