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One Call Insurance: Car Insurance Broker reviews

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4.86
Based on 19,827 reviews, last reviewed 6th Oct 2025
110000% increase in 5 star reviews
in the past 90 days
1250% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

I had an incident and the claim was treated from sta... I had an incident and the claim was treated from start to finish with a great care to attention, and a level of courtesy and professionalism I had nev... Read more Reviewed on: 6th October 2025
Enrico Masini's avatar
Enrico Masini

Latest lowest rating:

2

Very disappointed with the service. Very disappointed with the service. Hit a deer causing damage to my car found it very difficult to be able to speak to someone who spoke good English Reviewed on: 6th October 2025
Kevin B's avatar
Kevin B
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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

Review One Call Insurance: Car Insurance Broker now

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One Call Insurance Car Insurance Broker reviews (19827)

Very very professional.

5
Every time I have had need to contact the friendly staff have resolved my issues promptly and efficiently.highly recommend the one call team. I'm also a lifelong Mansfield town fc fan for the people that understand that comment lol.. Reviewed on: 26th August 2020
Ian greaves 's avatar
Ian greaves

Great Car Insurance cover

5
Good quotes on price, easy to setup with options to pay in full or monthly. You can always get through to someone whenever you want to amend your policy. I would highly recommend this company Reviewed on: 26th August 2020
Lee Hackett 's avatar
Lee Hackett

Excellent insurance

5
Excellent insurance with a great service and very competitive price Reviewed on: 25th August 2020
Greg Gregoriou's avatar
Greg Gregoriou

Good all round experience

4
Easy access to site.Polite, professional staff l have always found them easy to talk to and discuss requirements with no pressure exerted. Reviewed on: 25th August 2020
Kate Mcgovern's avatar
Kate Mcgovern

Happy customer

4
Easy to deal with , Contactable , Friendly Reviewed on: 25th August 2020
Terry Douglas's avatar
Terry Douglas

Great company very helpful and the price is right

5
This company seemed to bend over backwards to help pitting family members on to my policy and not charging any thing even giving back some money Reviewed on: 25th August 2020
Terrence Riches's avatar
Terrence Riches

Amazing premiums

5
I have both car and home insurance with maximum benefit cover at a reasonable premiums, theres excellent chat lines if I need in touch with them as I am deaf that I cannot use calls. Very happy with One Call insurance! Thumbs up!! Reviewed on: 25th August 2020
David's avatar
David

terrible customer service

1
Sold my car and they charged me to cancel the policy. Worst service I have ever experienced and will never use them again. Reviewed on: 12th August 2020
hamamfff's avatar
hamamfff

Nightmare from start to finish

1
I took out a policy online through Compare the market paid the full £300 for the year upfront a month before the policy was due to start. A week later I received a text message warning me my policy may be cancelled, no explanation. I tried to contact one call but the only option for contact was an online live chat and I was number 31 in a queue. Finally when I got through I was told their database was saying I had an outstanding claim from 2 years prior, which was NOT true and their database was wrong. They told me if I could not get proof the claim was closed they would cancel my policy and withhold £49.99 of my £300 payment as they have no cooling off period and would charge me a cancellation fee. I had to spend 2 hours contacting my insurance company from 2 years previous who verified the case was closed and provided me with proof via email. I then has to go back online with one call live chat, wait again before talking to somebody there, who was reluctant to accept an email from LV as proof as I could "alter the information". The email was official, headed and had all the contact information for verification. I forwarded the email to one call, who finally accepted the information provided, I was not happy with the service provided but they refused to cancel the policy and refund my money, even though the policy wasn't due to start for 3 weeks and I had only taken it out 7 days beforehand. I have had to stay with an incompetent car insurance company for the next year because I couldn't afford to lose the money I'd paid. Would not recommend and next year I will be finding a new insurer. Reviewed on: 20th July 2020
Rochelle Lear's avatar
Rochelle Lear

Beware

1
Beware this broker. They will charge you for anything. I mean anything. If you ask to send letters to a work address they will assume that has become a liability even though you were working there at the start of the insurance and you tell them this they will assume you're lying and still take another £280 straight out your bank account. If you complain they will threaten to charge you a cancellation charge and also if you happened to have a claim on an accident they will threaten to not pay the claim and put all the costs on you. You've been warned. Reviewed on: 20th July 2020
Dino Sofos's avatar
Dino Sofos

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