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One Call Insurance: Home insurance broker reviews

Name: Home insurance broker
Rating: 4.73 (7004 reviews)

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4.73

Based on 7,004 reviews, last reviewed 10th Jul 2026

67600% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Easy process to renew, happy with payment. Easy process to renew, happy with payment. Reviewed on: 10th July 2026

Latest lowest rating:

2

Difficult to contact them. I find them impossible to find, they are hard to contact as they send me everything on email. I wanted to cancel but couldn’t find out how so it renew... Read more Reviewed on: 9th July 2026

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home insurance broker reviews (7004)

RENEWAL

JUST SPOKE WITH BB3 REGARDING MY RENEWAL SHE WAS VERY HELPFULL PLEASENT AND KNOWLEDGEABLE . WOULD HIGHLY RECCOMEND THIS COMPANY AS VERY EASY TO DEAL WITH. Reviewed on: 9th August 2023

Efficient service and good value

Good online service which can be easily accessed - the online chat is particularly useful. Good range of products and price too Reviewed on: 2nd August 2023

renewal premium

Conversing on live chat following email for premium renewal I was pleasantly surprised to get a further discount. The agent BB3 did her very best to price match other quotes and instead of changing insurers I was happy to renew at a more favourable premium. Good explanations given and in a polite manner. Reviewed on: 2nd August 2023

Excellent Customer Service

Having received my renewal quote I checked a comparison site and found a much cheaper deal with an alternative provider. I contacted One Call via webchat, advisor LH1, and received excellent service as the cheaper quote was matched and no need for the rigmarole of swapping direct debits etc. Really appreciate the help I received. Reviewed on: 2nd August 2023

Insurance service

Great experience with web chat team upon finding I’d purchased ins for the wrong house ! Yes believe it! Girls helped me and reassured my nerves at once Reviewed on: 2nd August 2023

Great company and friendly staff

Brooke. E got my vote for your company today. What a lovely, friendly and helpful person. Easy process and quick chat. Thanks again Reviewed on: 2nd August 2023

First class.

Have been with One Call for a few years and never had to complain, very happy. Reviewed on: 21st July 2023

Great Service

Concerned about home insurance renewal quote. Quickly was able to go on a chat and discuss alternatives and ended up with a better quote than comparison website. The agent was great, responsive and very helpful Reviewed on: 19th July 2023

Good portal and good customer service

It was nice to speak to a real person on the other end of the live chat from the onset. When I thought I had lost the chat window and had to rejoin the queue, I was relieved that Lauren LH1 was able to find and fish me back out the queue to complete the re-quote. Reviewed on: 13th July 2023

Value for money

A company that does its best to get you the best deal Reviewed on: 1st June 2023

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