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One Call Insurance: Home insurance broker reviews

Name: Home insurance broker
Rating: 4.73 (7004 reviews)

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4.73

Based on 7,004 reviews, last reviewed 10th Jul 2026

67600% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Easy process to renew, happy with payment. Easy process to renew, happy with payment. Reviewed on: 10th July 2026

Latest lowest rating:

2

Difficult to contact them. I find them impossible to find, they are hard to contact as they send me everything on email. I wanted to cancel but couldn’t find out how so it renew... Read more Reviewed on: 9th July 2026

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home insurance broker reviews (7004)

Good Company

I found this company to be adequate for what I needed them for. Unfortunately I had to leave them because of cost. Reviewed on: 31st May 2023

Credit Help

I am disabled veteran who over the past 2 years had to let my credit go because of health priorities that were not covered by VA or other insurance. Anyways, I ran into some testimonies on some credit blogs on the net which led me to this specialist. My scores were 512, 515, 523 on the 3 bureaus. No public records, only 3 open acct but several collection accts with 0 balances. After a few weeks of working on my files, all collections were cleared out and my scores were boosted with 260 points. You can reach out as well if you need help:FIXMYCREDIT at WRITEME dOt c0m Reviewed on: 29th March 2023

Very unhappy

I booked home insurance online with Onecall. Money was taken from my account however account not activated yet. No contact from the company regarding the same. I am unable to contact the company as the phone numbers they have given ending in 13 /16 are closed!! The portal system doesn't allow me to login or register as my details are not recognised. Now l want to cancel my policy, but l can't get in touch with the company!!! Reviewed on: 3rd February 2023

Lied on the phone

Beware , this company dishonesty took money from an old debit card illegally Reviewed on: 16th January 2023

Do not go with this company

Don't sort out claims just past the buck never get anyone on a phone Reviewed on: 5th January 2023

Appalling Customer Service - Only Interested in Getting More Money

After eventually making contact via Live Chat they have proved to be only interested in extracting as much money as they can. I took out a home policy and declared a previous claim but got the year wrong by 1 year. They have now found the claim in the correct year through their insurance database and now say I have made two previous claims and want £100 extra. I have told them that I got the date wrong by 12 months and asked them to check on their database to see that there was no claim in the previous year but they have refused saying data protection rules don't allow them to do this. So if I took out a new policy today and got the date of the previous claim correct they would carry out their checks to make sure I had no other claims - so why can't they do this now. Because they want to get more money from me rather than doing the simple check that they would do for a new policy. Appalling service and money grabbing company. Avoid at all costs. Reviewed on: 5th January 2023

Absysmal insurer. Do not use

Terrible customer experience with appalling service. They cancelled my insurance then tried to charge me a cancellation fee. Reviewed on: 7th December 2022

Excellent

Impressed by this value for money home insurance . Reviewed on: 26th November 2022

Unable to cancel policy

Can’t log in to the customer portal, doesn’t recognise my email address even though they emailed me the renewal! No phone number or email contact. Absolutely useless. Avoid!!! Reviewed on: 16th November 2022

Unable to amend my policy

There is no facility to speak to an adviser or chat to amend my policy. they are useless! Reviewed on: 22nd October 2022

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