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One Call Insurance: Home Insurance Broker reviews

Name: Home Insurance Broker
Rating: 4.84 (5906 reviews)

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4.85

Based on 5,906 reviews, last reviewed 8th Oct 2025

53100% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Easy policy set up and renewal. Easy policy set up and renewal. Clear figures provided for comparison. Reviewed on: 8th October 2025

Latest lowest rating:

1

Home Insurance My home Insurance was renewed at a very higher rate without any notice and I never had it on auto renewal. Not impressed at all. Reviewed on: 8th October 2025

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home Insurance Broker reviews (5906)

Very competitive and excellentValue for money

Renewed home and contents insurance as offered very competitive rates when compared against other insurance companies. I also took out car insurance on 2 cars , again far superior rates from my existing and other provider quotes. Good web site and easy to contact should the need arise. Very satisfied customer. Reviewed on: 15th September 2021

Claims process a shambles

Little claim put in months ago for the first time in years.The claims process is long winded and absolutely rubbish.They don’t respond to emails for 2 weeks or more.Their claim line never gets answered and despite giving them the benefit of the doubt and 2 different bank statements with account no for payment,I’m still awaiting validation due to them saying nothing bank accounts are not correct and flags are raised.As soon as my claim is complete I will be moving my policy to another company.I wouldn’t really recommend onecall and maybe better to spend a few £ more to have a real insurance company.Pathetic Reviewed on: 15th September 2021

An Insurance Broker That You Can Trust

Having found One Call Insurance last year, I took Home Insurance and House Insurance, both offered at very competitive prices. Unfortunately, we had a small house fire, thankfully contained by the Surrey Fire & Rescue Service. Our claim was handled professionally and efficiently at all times and we are now settled in with all repairs and replacements completed. Thank you One Call. Reviewed on: 15th September 2021

Amazing customer experience!

Couldn’t be more accommodating in my requests for insuring my new home, against accidental damage by my toddler! Great price. Reviewed on: 15th September 2021

Good efficient Service

No hassle house insurance. Found it very easy to renew at a reasonable price. Reviewed on: 15th September 2021

Quick and great price

Good price easy to use system to use on the computer Reviewed on: 15th September 2021

Good price, tricky start

Good price, was difficult to get an exact schedule before buying to double check I had the cover I needed Reviewed on: 15th September 2021

robust company

very good and easily the best price for what's offered Reviewed on: 15th September 2021

Amazing service

Excellent service also customer service amazing Reviewed on: 15th September 2021

Professional

Very easy to set up insurance, customer service very helpful and professional Reviewed on: 15th September 2021

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