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Paragon Bank: Fixed Rate Cash ISA reviews

Name: Fixed Rate Cash ISA
Rating: 3.25 (20 reviews)

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3.75

Based on 20 reviews, last reviewed 12th Jun 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

15%

3 star

2 star

40%

Latest highest rating:

5

Access Via App Would Be Appreciated I've had several accounts of various types over the years with Paragon. I'm happy with them all, but account access via app would be much more conveni... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Awful Customer service, slow and frustrating I am a longstanding customer but they have been absolutely pathetic in my ISA transfer. Despite numerous calls to them and promises from staff to look... Read more Reviewed on: 22nd September 2023

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About this product

Paragon Bank Fixed Rate Cash ISA reviews (20)

Review of the Paragon Bank, Fixed Rate Cash ISA:

No complaints department!

I had fixed term ISA coming to maturity with another provider and with Paragon offering the best of the very poor rates that are currently around, I completed an online form to transfer it to Paragon, being very careful to tick the "on maturity" box, as Paragon's rate was lower than the fixed term ISA and I wanted to maximise the higher rate. Despite this, the transfer was undertaken a few days early. Paragon said they have evidence they sent the other provider the correct instructions but refused to send it to them. Later they said that the previous account was not fixed interest, so had no end date, i.e. no maturity date! They are refusing to reimburse the lost interest and refusing to accept anything has been done incorrectly They logged the complaint and said they would investigate, but three days later they merely repeated what I had been told before. Clearly no investigation had taken place. I have sent them evidence that it was a fixed term account, which has matured, and no longer exists, evidence that the early closure has resulted in lost interest and proof that I ticked the "on maturity" box . They now say they have to start the complaints process from scratch! I have told them that I now want compensation as well as the interest reimbursed. Incidentally they have no discrete complaints department, so the people who "investigate" the complaint are in the same department as those who made the error! Total shambles of a bank. Reviewed on: 3rd December 2020

Access Via App Would Be Appreciated

I've had several accounts of various types over the years with Paragon. I'm happy with them all, but account access via app would be much more convenient. Reviewed on: 12th June 2025

Competitive cash ISA products offering a good range...

Competitive cash ISA products offering a good range of terms. Reviewed on: 7th March 2025

Clear and straightforward banking

Clear and straightforward banking with consistently high interest rates. Switching was easy with good communication throughout. They also offered a special rate on renewal after the first year matured. Overall, I would highly recommend them. Reviewed on: 1st March 2025

Easy to navigate, site, regular updates, good rates.

Easy to navigate site, regular updates, good rates. Reviewed on: 12th October 2024

Great rate and helpful call center staff.

Great rate and helpful call center staff. Easy process too Reviewed on: 24th August 2024

Good rates and easy to set up on line

Good rates and easy to set up on line Reviewed on: 8th January 2024

Awful Customer service, slow and frustrating

I am a longstanding customer but they have been absolutely pathetic in my ISA transfer. Despite numerous calls to them and promises from staff to look into my issue and get back to me, no one has. More than 8 weeks later and my money is still not in my account and no one at Paragon knows where it is. Customer services line takes more than 45 minutes before someone just hangs up Reviewed on: 22nd September 2023

Good interest

Not much to say. Interest rate is good but had no contact from them otherwise. Reviewed on: 1st February 2023

Competitive rate

Any increase in interest rates given up to date of start of new investment despite instruction given at a lower rate. Reviewed on: 18th January 2023

Stressful, miserable and a waste of time!

My very short time when them was stressful, miserable and draining experience any bank has given me. When I opened ISA, I attempted to transfer from my previous ISA no less than 10 times! I’d get emails to say that it could take up to 15 days, so I’d not think anything of it. I then, first time, found out about 5 days later that the ISA transfer had failed and Paragon had failed to tell me. This happens 7 of the 10 attempts. Each time, they blamed my previous owner. When I called my previous ISA owner, they assured me it was Paragon. Lucky enough, I managed to get out the nightmare. One small thing made me finally leave and, thankfully, I was in my cooling off period. I opened up and Account with Skipton and never looked back. ISA transfer happened first time and almost instantaneously. DONT USE PARAGON! you’ll always be ok the phone to them. Reviewed on: 17th September 2022

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