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Perfect Pet Insurance: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.72 (1748 reviews)

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4.72

Based on 1,748 reviews, last reviewed 27th Jan 2026

99% decrease in 5 star reviews

in the past 90 days

89% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026

Latest lowest rating:

1

Disgraceful company, will do anything to not pay out... Disgraceful company, will do anything to not pay out for a genuine claim. Our dog had surgery in 2022 but it was noted his ears needed cleaning. Becau... Read more Reviewed on: 27th January 2026

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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

Perfect Pet Insurance Pet Insurance reviews (1748)

Review of the Perfect Pet Insurance, Pet Insurance:

Perfect Pet made understanding insurance easy!

At first I found looking for pet insurance very confusing. There were so many to choose from and I didn't understand most of the jargon. I was looking for cover for my dachsund, so that any future issues she may have could be covered. I had a dachshund as a child who was not insured and she had to be put down because we could not afford the surgery! I did not want this to happen to my current dachshund! I found perfect pet through compare the market. I was very pleased they offered such a good deal and decided to go with them as they made understanding the details so easy. Thank you! Reviewed on: 26th September 2024

Missed premiums

I missed a few premiums due to losing my job - the team helped sort a payment plan to ensure my cat remained covered Reviewed on: 21st July 2023

Upset

I rang their bereavement line crying due to my dog sadly passing away - the team on the end of the phone were so so helpful and understanding Reviewed on: 21st July 2023

Excellent Service

Excellent pet insurance, easy website to navigate and friendly Customer service. Reviewed on: 21st July 2023

Honesty

Very honest and upfront with me. Said they would phone me straight back and did Reviewed on: 21st July 2023

Excellent,efficient and competitive prices

Easy to use on line application. Excellent detailed information provided regarding prices and terms. Great value for money. Would recommend Perfect Pet Insurance with no reservations whatsoever. Reviewed on: 21st July 2023

cannot fault the team

I have had to call the team on many occasions as all of my dogs are accident prone - each time I have been greeted with care and compassion as if my dogs were their own - thank you PP Reviewed on: 21st July 2023

Service

My policy gives me unlimited conditions which helps have piece of mind my baby is covered Reviewed on: 21st July 2023

Refer a friend

I referred my friend and got an amazon voucher - free money is great! Reviewed on: 21st July 2023

All the answers

Faye answered all of my questions Reviewed on: 21st July 2023

FAR FROM PEEFECT !!!!!

Don't touch them! Read the small print like a bloodhound before considering taking out cover! If you have ever remarked to your vet about anything ie "found a lump" or had a cut on or abrasion on your animal then forget EVER claiming in the future for that entire area of the animal!!!! We had never claimed previously for anything and would NEVER have taken out cover if we'd have known they would be so pedantic & heartless!! They basically contact your vet looking for any information which may previously relate to a similar condition then use the vets own notes to get out of the claim. They don't care about animals just money, responses from them are very cold. I recommend you look at other suppliers small print or put the money in an account rather than use PERFECT PET as in my experience the cover is worthless! Would not have given 1 star if it was an option! Reviewed on: 20th July 2023

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