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Petplan: Pet insurance reviews

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4.85
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
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Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Super Service

5
Petplan is just not an Insurance to pet owners, it is a place where you find interesting topics on your pets. Also a listening ear on the other end of the phone line. Reviewed on: 27th July 2022
Dorothy Macdonald's avatar
Dorothy Macdonald

Excellent

5
Have always been so helpful and efficient when needed to ask questions about anything to do with my cat Reviewed on: 27th July 2022
Sarah's avatar
Sarah

Caring insurance

5
My dog Millie had a fall and broke her leg which had to have a pin in her leg. She saw our own vet at first then was referred to a specialist vet for the op. Petplan covered all her bills straight away. Excellent service. Reviewed on: 27th July 2022
Dilys Crowhurst's avatar
Dilys Crowhurst

Comprehensive care

5
Monthly premiums are not the cheapest but every claim we’ve had to make has been accepted and paid very quickly. Reviewed on: 27th July 2022
Ann Rosbrook's avatar
Ann Rosbrook

I feel my cats are in safe hands with Petplan

5
I’ve been with Petplan over 19 year in total with my pets past and present. Claims have always been settled quickly. Recently Petplan reduced my insurance increase when I explained it was becoming difficult with the rising costs of special prescribed pet foods for one of my cats with a medical condition due the the cost of living crisis. Petplan really do care about the pets and owners insured with them. Reviewed on: 27th July 2022
Teresa McKay's avatar
Teresa McKay

A trusted pet insurance company

4
When we rehomed our dog Joy from the Dogs Trust 6 years ago We were given a free limited period of insurance cover with petplan and took it up permanently when it expired. Fortunately we have only needed to claim once for Joy since. We found the company straightforward and easy to deal with. It is reassuring to know that as Joy is getting older we have access to the insurance if needed and that she won't be excluded because of her age. If you were in any doubt about this company, an endorsement from Noel Fitzpatrick should deal the deal. Reviewed on: 27th July 2022
Barbara Rice's avatar
Barbara Rice

Does what it says it will do

5
Peace of mind and good service. All you need from an insurance policy. Simple as that. A rarity these days. Reviewed on: 27th July 2022
Joey's avatar
Joey

Worth the money

5
This isn’t the cheapest insurance but our girl is getting older and it will cover her for life long illnesses, I love the informative emails too. Easy to claim, and fast payment. Reviewed on: 27th July 2022
joannetaylorp88@gmail.com's avatar
[email protected]

Very Good

5
Never had any issues with claiming . Easy process, and very fair. Highly recommended. Reviewed on: 27th July 2022
Dave W's avatar
Dave W

Excellent service

5
We're being users of Pet plan insurance for over 15 years, we've heard about other insurance providers, but choose to keep using Petplan. Reviewed on: 27th July 2022
Jullette Eaton-Ruddock's avatar
Jullette Eaton-Ruddock

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