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Petplan: Pet insurance reviews

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4.87
Based on 2,341 reviews, last reviewed 15th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

Nothing is too much trouble

5
They seem to be anxious to help and I can say I have only experienced positive outcomes. Reviewed on: 30th July 2022
Ray Ellis's avatar
Ray Ellis

Brilliant

5
Petplan employees are very helpful and knowledgeable, and very compassionate when claiming, or letting them know your pet has passed away. I think they are brilliant and would recommend to anyone looking for pet insurance Reviewed on: 30th July 2022
Benjamin mccafferty 's avatar
Benjamin mccafferty

Happy cat 58

5
Always helpful, polite should I have any questions. Reviewed on: 30th July 2022
Cheryl Hamm's avatar
Cheryl Hamm

Looking out for our pets

5
I’ve never been with a pet insurer so understanding and attentive. Regulate emails filled with health tips and information makes my job as a pet owner so much simpler. Thank you Petplan x. Reviewed on: 30th July 2022
Lorraine Jeavons's avatar
Lorraine Jeavons

Worry Free

5
Petplan are excellent for providing advice about any issues, queries and questions. They understand every time they are contacted about a situation or query between my cat Jet and I as his owner. The vets we attend, work in harmony with Petplan. This makes stressful times much easier for us. I could not be without Petplan, knowing that my cat's treatment can be covered so that he can get better quickly. This gives me, as a cat owner, relief and peace of mind. Thank you Petplan Reviewed on: 30th July 2022
Jacqui's avatar
Jacqui

Peace of mind

5
I have Petplan cover for my 3 cats and during the last 2 years 2 of my cats have needed treatment by a vet. Claiming the cost of treatment from Petplan is simple and in both cases the claims were met swiftly and the appropriate re-imbursement of costs was paid directly into my bank account. I now have peace of mind knowing that I can afford to have my elderly cats' health needs catered for. All 3 of my cats are now entitled to stay in good health as long as they receive good veterinary care, the fees for which are in the main, met by Petplan. Reviewed on: 29th July 2022
Maeve Willmers's avatar
Maeve Willmers

Pet plan means I don't worry about anything other than my pet if they are ill

5
Having a cat with a chronic health condition you'd think I'd hate the hassle of dealing with insurance but I don't give it a second thought. My cat had 4 weeks free pet insurance with pet plan when she was a kitten, she had a minor injury & pet plan were brilliant so I continued the insurance. 12months later my cat developed her ongoing illness & again the vets dealt directly with pet plan & I literally have never had to be concerned with that aspect of my cats care. It's a weight of my mind knowing my cats insurance will never hinder her health & consciously choose to make what can be a very stressful time so much easier for their customers. Reviewed on: 29th July 2022
Kayleigh Taylor's avatar
Kayleigh Taylor

Highly recommend

5
Quick and efficient service. Petplan care about the animals they insure. Petplan prove this by sending helpful e-mails with care tips such as how to spot lameness and also tips with riding your horse. Love the e-mails, they are very informative and well thought out. Reviewed on: 29th July 2022
Georgina Facey's avatar
Georgina Facey

Good cover for younger dogs, not so much for older dogs

4
I’ve always been happy with petplan regardless of cost, however almost impossible to claim for any run of the mill issues with older dogs due to the change in excess fees, leaves me wondering if it’s worth continuing with my policy Reviewed on: 29th July 2022
A Williams's avatar
A Williams

They seem very professional and efficient

5
Not the cheapest and I have not needed to make a claim but they do keep in touch and are a good source of helpful information. Reviewed on: 29th July 2022
Irene Broughton's avatar
Irene Broughton

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