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Petplan: Pet insurance reviews

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4.87
Based on 2,341 reviews, last reviewed 15th Oct 2025
98% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

Easy to use company with quick claim processing

5
PetPlan are so easy to use, making a claim is simple and they process and pay out on claims quickly, liaising directly with my vet to get the information they need. We have used them since my dog was a puppy (9 years) and have never had any issues. Reviewed on: 1st August 2022
Naomi Hood's avatar
Naomi Hood

Helpful and full of good ideas

5
So far I have been lucky and not needed to be in touch with my pet insurance. I read all the emails that I receive and they are helpful. My dog is a rescue dog from Rumania and he has had a dreadful life and suffered a lot. He is a lovely dog and he is now very trusting. It was love at first sight for both of us. Reviewed on: 31st July 2022
Mrs Maureen Kelly's avatar
Mrs Maureen Kelly

Excellent service

5
We always receive a very high standard from Petplan, best insurance cover & excellent service Reviewed on: 31st July 2022
Kelly Blunt's avatar
Kelly Blunt

doing a good job

5
Pet plan have been paying my claim for my horse without issue. I would recommend them. Reviewed on: 31st July 2022
michelle's avatar
michelle

Helpful hints

5
I always read the pop up facts/ hints I have owned dogs for many years and quite often learn something I did not know. Reviewed on: 31st July 2022
Doreen's avatar
Doreen

PetPlan have been nothing but great since signing up with them 2 years ago

5
PetPlan have been nothing but great since signing up with them 2 years ago. The callers on their helpline genuinely care and are brilliant in assisting with any problems or queries. I love that they also send emails tailored to your pet pretty much monthly advising what to look out for as the seasons change, how to keep your animal safe and general advice. I don’t see myself changing my insurer anytime soon! Reviewed on: 31st July 2022
Gabriella Cassandro's avatar
Gabriella Cassandro

Great company

5
Hadn't been with petplan long when my dog needed surgery on her legs, they were fantastic all that mattered to them was my dogs health, and their news letters are really good give great advice Reviewed on: 31st July 2022
Jacqueline anne taylor 's avatar
Jacqueline anne taylor

Cat adoption

5
I adopted my cat when she was eleven. She was obviously upset at having to leave her original home but I let her do her own thing and now she has settled down really well. I am glad to have petplan for her if she becomes unwell and needs treatment. Reviewed on: 30th July 2022
Kathleen Mitchell's avatar
Kathleen Mitchell

Prompt service

5
It's helpful that the vet is able to make the claim to petplan when the pet is sick, less stress for the owner. Reviewed on: 30th July 2022
marguerite mccoy's avatar
marguerite mccoy

Always helpful and prompt advice.

5
A very helpful and professional team who are very prompt in paying any claims. They work in tandem with our vet's practice to ensure we get the best possible service. Top marks! Reviewed on: 30th July 2022
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carol

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