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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

The bes, but not the most expensive

5
Petplan have a reputation for being the best and for good reason. They are totally professional yet friendly to deal with. You would think all this made them the most expensive, but they remain competitive and fair. I'd have no hesitation in recommending them to anyone. Reviewed on: 3rd August 2022
Sam Cowles 's avatar
Sam Cowles

easy to deal with, knowledgeable staff

5
I had to recently make a claim and having not made a claim before was impressed with the way it was dealt with. It was dealt with quickly and professionally. Reviewed on: 3rd August 2022
Daphne's avatar
Daphne

Fab company!

5
My bun had an overnight stay in hospital and it was very stressful and upsetting. I paid upfront to the hospital and vetinary surgery to get him the emergency care. Once he had recovered and was home the claims was very simple and was paid very quickly. It was nice to have a smooth easy claim after an upsetting experience. Reviewed on: 3rd August 2022
Gemma's avatar
Gemma

Wonderful Service

5
Professional supportive organisation. Assistance at every step when required. Reviewed on: 2nd August 2022
Beverley Lewis 's avatar
Beverley Lewis

The only company I will use.

5
Having previously worked in a veterinary practice dealing with insurance claims and as a pet owner for over 20 years I always recommend Petplan. I have seen how they deal with both sides of the coin and would not insure my pets with any other company. Reviewed on: 2nd August 2022
Lorraine 's avatar
Lorraine

Masters of patience

5
I have recently insured our new addition to the family, a puppy sister of our 18 months old JRT Monty who has also been insured with Petplan all his life. There were some issues with the phone connection as we were going through all the paperwork and numbers, so I had to repeat some information a few times. The lady on the phone was ever so patient and we ended up laughing about the whole situation in the end. Amazing customer service! We have been lucky never needing to claim anything, but I am confident that if that was ever the case, the process would be smooth and straightforward. Reviewed on: 1st August 2022
Jane McCallum's avatar
Jane McCallum

Easy to use company with quick claim processing

5
PetPlan are so easy to use, making a claim is simple and they process and pay out on claims quickly, liaising directly with my vet to get the information they need. We have used them since my dog was a puppy (9 years) and have never had any issues. Reviewed on: 1st August 2022
Naomi Hood's avatar
Naomi Hood

Helpful and full of good ideas

5
So far I have been lucky and not needed to be in touch with my pet insurance. I read all the emails that I receive and they are helpful. My dog is a rescue dog from Rumania and he has had a dreadful life and suffered a lot. He is a lovely dog and he is now very trusting. It was love at first sight for both of us. Reviewed on: 31st July 2022
Mrs Maureen Kelly's avatar
Mrs Maureen Kelly

Excellent service

5
We always receive a very high standard from Petplan, best insurance cover & excellent service Reviewed on: 31st July 2022
Kelly Blunt's avatar
Kelly Blunt

doing a good job

5
Pet plan have been paying my claim for my horse without issue. I would recommend them. Reviewed on: 31st July 2022
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michelle

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