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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (2343 reviews)

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4.72

Based on 2,343 reviews, last reviewed 12th May 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

The only company I will use.

Having previously worked in a veterinary practice dealing with insurance claims and as a pet owner for over 20 years I always recommend Petplan. I have seen how they deal with both sides of the coin and would not insure my pets with any other company. Reviewed on: 2nd August 2022

Masters of patience

I have recently insured our new addition to the family, a puppy sister of our 18 months old JRT Monty who has also been insured with Petplan all his life. There were some issues with the phone connection as we were going through all the paperwork and numbers, so I had to repeat some information a few times. The lady on the phone was ever so patient and we ended up laughing about the whole situation in the end. Amazing customer service! We have been lucky never needing to claim anything, but I am confident that if that was ever the case, the process would be smooth and straightforward. Reviewed on: 1st August 2022

Easy to use company with quick claim processing

PetPlan are so easy to use, making a claim is simple and they process and pay out on claims quickly, liaising directly with my vet to get the information they need. We have used them since my dog was a puppy (9 years) and have never had any issues. Reviewed on: 1st August 2022

Helpful and full of good ideas

So far I have been lucky and not needed to be in touch with my pet insurance. I read all the emails that I receive and they are helpful. My dog is a rescue dog from Rumania and he has had a dreadful life and suffered a lot. He is a lovely dog and he is now very trusting. It was love at first sight for both of us. Reviewed on: 31st July 2022

Excellent service

We always receive a very high standard from Petplan, best insurance cover & excellent service Reviewed on: 31st July 2022

doing a good job

Pet plan have been paying my claim for my horse without issue. I would recommend them. Reviewed on: 31st July 2022

Helpful hints

I always read the pop up facts/ hints I have owned dogs for many years and quite often learn something I did not know. Reviewed on: 31st July 2022

PetPlan have been nothing but great since signing up with them 2 years ago

PetPlan have been nothing but great since signing up with them 2 years ago. The callers on their helpline genuinely care and are brilliant in assisting with any problems or queries. I love that they also send emails tailored to your pet pretty much monthly advising what to look out for as the seasons change, how to keep your animal safe and general advice. I don’t see myself changing my insurer anytime soon! Reviewed on: 31st July 2022

Great company

Hadn't been with petplan long when my dog needed surgery on her legs, they were fantastic all that mattered to them was my dogs health, and their news letters are really good give great advice Reviewed on: 31st July 2022

Cat adoption

I adopted my cat when she was eleven. She was obviously upset at having to leave her original home but I let her do her own thing and now she has settled down really well. I am glad to have petplan for her if she becomes unwell and needs treatment. Reviewed on: 30th July 2022

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Petplan: Pet insurance reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2343)

The only company I will use.

Masters of patience

Easy to use company with quick claim processing

Helpful and full of good ideas

Excellent service

doing a good job

Helpful hints

PetPlan have been nothing but great since signing up with them 2 years ago

Great company

Cat adoption

Review Petplan: Pet insurance now

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