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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

More than just an insurance company

5
Dealt with the treatment and cremation of our elderly cat efficiently and sympathetically. The monthly e-magazine has given us relevant and interesting advice to aid the care of our new kitten. Always friendly and efficient payouts. Reviewed on: 29th July 2022
T Hart's avatar
T Hart

Most important to me

5
My cats are my saviour always there to comfort, cheer me up. Especially at times of ill health. So when my eldest cat became I'll so did I emotionally. Pet plan gave advice on the net and the financial help when needed. I didnt have to worry So I could spend the time with my friend, my loved one, to care / nurse him back to full health. I cudnt have done it without the confidence that pet plan policy gave. Reviewed on: 29th July 2022
Wendy Humphrey's avatar
Wendy Humphrey

Human compassionate help

5
I’ve had to use my insurance several times. I always find the customer service very helpful,but also a human being who is thoughtful and knowledgable. I’ve never been transferred or put on hold. Payment arrives quickly and without fuss. Reviewed on: 28th July 2022
Janey brine's avatar
Janey brine

Good care for my pet, a bit expensive but you get what you pay for .

5
Lots of very helpful emailing and you get what you pay for Reviewed on: 28th July 2022
Geeztic's avatar
Geeztic

Peace of mind

5
Using petplan I have peace of mind that my cat is fully covered should anything happen. They also provide a wealth of information about feline health and behaviour Reviewed on: 28th July 2022
Tim Martin's avatar
Tim Martin

Caring and Compassionate

5
Petplan were amazing when my cat was hit by a car. She needed 3 operations and lots of cage rest. Petplan made every step of form filling so simple and they paid out in super fast time. Everyone I spoke to was so compassionate and I was so pleased to have them on my side. I will always recommend Petplan without hesitation. Reviewed on: 28th July 2022
Gloria Saul's avatar
Gloria Saul

Petplan

5
Fast payment which is generated by my vet - very happy with the service. Reviewed on: 28th July 2022
Julie's avatar
Julie

Always the best

5
Always been brilliant .. when I’ve spoken to a member of staff they hsve been very knowledgeable, and very friendly. A great help. Reviewed on: 27th July 2022
Penny Morris's avatar
Penny Morris

27 years of excellent service

5
I have insured my dogs with PetPlan over the last 27 years during which time I have made some big claims and each claim has been dealt with speedily and without hassle which, when you are helping your dog through a difficult health problem is a relief. Reviewed on: 27th July 2022
Linda Shingleton's avatar
Linda Shingleton

Clearly, concretely understandable, quick execution of documents.

5
It's an insurance company, a friend of mine recommended to me. I read more information on the Internet and decided to purchase it for my beloved little rabbit.We have been using the services of the insurance company Petplan for 2 years, so we are very satisfied with everything on time and on timely. Reviewed on: 27th July 2022
Inna 's avatar
Inna

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