Smart Money People Logo

Petplan: Pet Insurance reviews

4.85
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

Review Petplan: Pet Insurance now

Help others make smarter decisions by sharing your own experience. Write a review

Petplan Pet Insurance reviews (2298)

Perfect for dental cover and general needs

4
We've been with PetPlan since we adopted our cat a few years ago. Although not having had to make a claim, we have been pleased by the ease of signing up with PetPlan, their clear terminology and the e-mail newsletters. Most importantly, we are reassured that our cat's dental care is covered and that PetPlan is well-received as an insurer by vet practices. Reviewed on: 26th July 2022

1st class pet insurance

5
I have had my cats insured with pet plan for approx 20+years, they have always settled any claims, and I have had many over the years very promptly either direct to myself or to the vets direct. The Customer service team have always been so helpful and considerate during some very upsetting times over the years. I highly recommend them Reviewed on: 26th July 2022

Very Happy customer

5
My golden retriever has various health conditions,but I have peace of mind,because of pet plans for life policy,payments go direct to vet,and are paid quickly,and policy covers just about anything and everything.customer service are excellent and nothing is too much trouble for them,I would not have been able to keep my beautiful boy if not for this excellent pet insurance,highly recommend pet plan. Reviewed on: 26th July 2022

Excellent service

5
Very fair.prompt with payouts and very helpful. Great company to insure your pet with Reviewed on: 26th July 2022

Straightforward to deal with.

5
Annual renewal online is simple. Only once have we needed to claim for treatment. Whole process easily done. Reviewed on: 26th July 2022

Excellent service

5
Not only do Petplan provide an excellent service whenever I have needed both information and to make a claim. Claims have been dealt with efficiently and quickly making it stress free at difficult times. Also Petplan offer regular tips and advice which is so helpful to a first time dog owner like me I am more than satisfied with the service and would highly recommend. Reviewed on: 26th July 2022

Great service

5
Claimed twice this year as a novice dog owner. Petplan paid out within a week each time. First time before I had paid them any money. I call that great service. Reviewed on: 26th July 2022

No quibble from Petplan about paying

5
I found Petplan really good with paying up -no quibble and the new premiums are not unreasonable. Better than the two other insurance companies I have had in the past. Reviewed on: 26th July 2022

Simple service for claims

5
Having never had reason to claim on pet insurance in about 20 years, I was really pleased to see how easy claiming was recently when my dog had extensive dental treatment. Keep up the good work. Reviewed on: 26th July 2022

Claims Honoured

4
Petplan have always honoured my claims, and even when one claim ended with my cat having to be euthanised, they still paid for the treatment up to that point and treated the manner very sensitively. Can't fault them in their animal-centred approach! Reviewed on: 26th July 2022

Review Petplan: Pet Insurance now

Help others make smarter decisions by sharing your own experience. Write a review