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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Help others make smarter decisions by sharing your own experience.
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Petplan Pet insurance reviews (2343)

Reassurance with Prompt Claim Handling

5
Petplan provide a reassurance that makes worries ease when your friend suffers problems. It makes payments easier and they settle claims so quickly. Excellent. Reviewed on: 27th July 2022
Alan Cutts's avatar
Alan Cutts

Nothing is too much trouble for pet plan

5
My dog has been unwell several times with tummy problems and I have never had a problem getting Help from Pet plan Reviewed on: 27th July 2022
William collier 's avatar
William collier

Like having a personal vet checking in on me and my pets

5
I love the newsletters from Petplan giving me information I wouldn't otherwise know about how to care for my pet and how to interpret her behaviour. Reviewed on: 27th July 2022
J Preston's avatar
J Preston

You get what you pay for

5
The pet plan always pays out in a very quick time and it's always peace of mind having them in my corner I know my dogs well being is in safe hands Reviewed on: 27th July 2022
Fay Wright 's avatar
Fay Wright

Great advice and support

5
Always there to offer advice and help, Reviewed on: 27th July 2022
angela goodger's avatar
angela goodger

There for you when you need them most

5
When our pets get sick or injured it's an extremely stressful time. Petplan's straightforward, no fuss way of dealing with claims really helps to take the worry out of pet insurance at an already difficult time. I've never had to worry that they won't pay out. The policies are easy to understand and clear so you know what is covered before you ever get to the claim stage. Also, all the staff are so caring and understanding when you speak to them. Excellent company. Reviewed on: 27th July 2022
Jo Smith's avatar
Jo Smith

1st Class

5
I’ve always found Petplan dependable, there to offer support and advice in times of need. Customer service is excellent and my dog couldn’t be in better hands. Reviewed on: 27th July 2022
Angela Rogers's avatar
Angela Rogers

Brilliant insurance

5
Brilliant insurance pays on time and sends you great tips and information to keep your animal healthy Reviewed on: 27th July 2022
Cath's avatar
Cath

Comprehensive cover for all pet insurance needs

4
I've been with Petplan for various cats' private health care for over 20 years (and have had to claim a couple of times, dealt with promptly and in a no quibble manner) - they are the original and the best. Would not even think about using anyone else - cheapest is not necessarily the best. Reviewed on: 27th July 2022
BarbaraC's avatar
BarbaraC

Efficient service

5
My dog is only 11months but have had to claim twice and via the vet surgery the process has been quick and efficient, so thank you. Reviewed on: 27th July 2022
Deborah Priest 's avatar
Deborah Priest

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