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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Petplan

5
Fast payment which is generated by my vet - very happy with the service. Reviewed on: 28th July 2022
Julie's avatar
Julie

Always the best

5
Always been brilliant .. when I’ve spoken to a member of staff they hsve been very knowledgeable, and very friendly. A great help. Reviewed on: 27th July 2022
Penny Morris's avatar
Penny Morris

27 years of excellent service

5
I have insured my dogs with PetPlan over the last 27 years during which time I have made some big claims and each claim has been dealt with speedily and without hassle which, when you are helping your dog through a difficult health problem is a relief. Reviewed on: 27th July 2022
Linda Shingleton's avatar
Linda Shingleton

Clearly, concretely understandable, quick execution of documents.

5
It's an insurance company, a friend of mine recommended to me. I read more information on the Internet and decided to purchase it for my beloved little rabbit.We have been using the services of the insurance company Petplan for 2 years, so we are very satisfied with everything on time and on timely. Reviewed on: 27th July 2022
Inna 's avatar
Inna

Reassurance with Prompt Claim Handling

5
Petplan provide a reassurance that makes worries ease when your friend suffers problems. It makes payments easier and they settle claims so quickly. Excellent. Reviewed on: 27th July 2022
Alan Cutts's avatar
Alan Cutts

Nothing is too much trouble for pet plan

5
My dog has been unwell several times with tummy problems and I have never had a problem getting Help from Pet plan Reviewed on: 27th July 2022
William collier 's avatar
William collier

Like having a personal vet checking in on me and my pets

5
I love the newsletters from Petplan giving me information I wouldn't otherwise know about how to care for my pet and how to interpret her behaviour. Reviewed on: 27th July 2022
J Preston's avatar
J Preston

You get what you pay for

5
The pet plan always pays out in a very quick time and it's always peace of mind having them in my corner I know my dogs well being is in safe hands Reviewed on: 27th July 2022
Fay Wright 's avatar
Fay Wright

Great advice and support

5
Always there to offer advice and help, Reviewed on: 27th July 2022
angela goodger's avatar
angela goodger

There for you when you need them most

5
When our pets get sick or injured it's an extremely stressful time. Petplan's straightforward, no fuss way of dealing with claims really helps to take the worry out of pet insurance at an already difficult time. I've never had to worry that they won't pay out. The policies are easy to understand and clear so you know what is covered before you ever get to the claim stage. Also, all the staff are so caring and understanding when you speak to them. Excellent company. Reviewed on: 27th July 2022
Jo Smith's avatar
Jo Smith

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