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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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5%
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1%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

A good job

5
Petplan provide useful information relating to household pets. They also deal with claims efficiently. Reviewed on: 27th July 2022
Carole's avatar
Carole

Hassle free claims

5
Claiming couldn’t be easier. Paid straight to the vet without question. Reviewed on: 27th July 2022
Sheila evans's avatar
Sheila evans

Safe and secure

5
I have never had any quibble when claiming for major treatment for any of my animals. Answers are quickly dealt with and helpfully. Reviewed on: 27th July 2022
Sarah Jennings's avatar
Sarah Jennings

the best

5
Had to claim for vet treatment for my dog. claim settled in days no problems. GREAT service. Reviewed on: 27th July 2022
ann staff's avatar
ann staff

Excellent service for over 25 years!

5
Petplan are excellent - I always manage to get through on the phone, the Customer Service people are patient, kind and have always answered my queries very quickly. Claims are paid out quickly and efficiently. I feel I have a safety net with my policy in case one of my three cats becomes ill. Thankyou to the Petplan team! Reviewed on: 27th July 2022
Stephanie Hatley's avatar
Stephanie Hatley

Good choice

5
Very quick to pay claims , my dog has elbow dysphasia so I have had several claims for treatment. All paid quickly. Reviewed on: 27th July 2022
S Ritson's avatar
S Ritson

Very comprehensive cover and fare

5
We had to make a claim when our puppy was only 1?day into cover. They didn’t quibble and the claim was settled direct with the vets. No quibble and great cover!! Reviewed on: 27th July 2022
Janie Rushworth's avatar
Janie Rushworth

Good insurer

4
Top Tips from Pet Plan The regular tips from Pet Plan support and enhance the relationships between pets and owners Reviewed on: 27th July 2022
Sarah Elizabeth's avatar
Sarah Elizabeth

Nice and friendly advisers explained best policy for us

5
Not had to use pet plan but they always keep us well informed Reviewed on: 27th July 2022
Dors's avatar
Dors

Uncomplicated Service

5
Great service, easy to apply for a claim, my claims have always being paid and handled quickly and efficiently. They also keep me up-to-date when processing my claims so I know what is happening. Reviewed on: 27th July 2022
Klaire's avatar
Klaire

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