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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,351 reviews, last reviewed 29th Sep 2026
800% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Pricey but worth it Petplan are on the pricier end of pet insurance, but in our experience they end up being worth the money as the service is low hassle and they don’t s... Read more Reviewed on: 29th September 2026
JohnThorpe's avatar
JohnThorpe

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2351)

Nothing is too much trouble for pet plan

5
My dog has been unwell several times with tummy problems and I have never had a problem getting Help from Pet plan Reviewed on: 27th July 2022
William collier 's avatar
William collier

Like having a personal vet checking in on me and my pets

5
I love the newsletters from Petplan giving me information I wouldn't otherwise know about how to care for my pet and how to interpret her behaviour. Reviewed on: 27th July 2022
J Preston's avatar
J Preston

You get what you pay for

5
The pet plan always pays out in a very quick time and it's always peace of mind having them in my corner I know my dogs well being is in safe hands Reviewed on: 27th July 2022
Fay Wright 's avatar
Fay Wright

Great advice and support

5
Always there to offer advice and help, Reviewed on: 27th July 2022
angela goodger's avatar
angela goodger

There for you when you need them most

5
When our pets get sick or injured it's an extremely stressful time. Petplan's straightforward, no fuss way of dealing with claims really helps to take the worry out of pet insurance at an already difficult time. I've never had to worry that they won't pay out. The policies are easy to understand and clear so you know what is covered before you ever get to the claim stage. Also, all the staff are so caring and understanding when you speak to them. Excellent company. Reviewed on: 27th July 2022
Jo Smith's avatar
Jo Smith

1st Class

5
I’ve always found Petplan dependable, there to offer support and advice in times of need. Customer service is excellent and my dog couldn’t be in better hands. Reviewed on: 27th July 2022
Angela Rogers's avatar
Angela Rogers

Brilliant insurance

5
Brilliant insurance pays on time and sends you great tips and information to keep your animal healthy Reviewed on: 27th July 2022
Cath's avatar
Cath

Comprehensive cover for all pet insurance needs

4
I've been with Petplan for various cats' private health care for over 20 years (and have had to claim a couple of times, dealt with promptly and in a no quibble manner) - they are the original and the best. Would not even think about using anyone else - cheapest is not necessarily the best. Reviewed on: 27th July 2022
BarbaraC's avatar
BarbaraC

Efficient service

5
My dog is only 11months but have had to claim twice and via the vet surgery the process has been quick and efficient, so thank you. Reviewed on: 27th July 2022
Deborah Priest 's avatar
Deborah Priest

A good job

5
Petplan provide useful information relating to household pets. They also deal with claims efficiently. Reviewed on: 27th July 2022
Carole's avatar
Carole

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