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Petplan: Pet insurance reviews

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4.84
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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5%
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1%
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Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
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Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Great pet insurance company

4
Very happy with Pet Plan. Have used them for years and wouldn't go elsewhere. They pay up for bone fide treatment when you need them and seem genuinely interested in your pet. Nice company to deal with. I recommend them to all my friends. I think private insurance is essential if you own a pet. Reviewed on: 26th July 2022
Janice Hoyle's avatar
Janice Hoyle

Good, well informed pet insurance

5
Send lots of information about looking after pets which is useful and interesting Reviewed on: 26th July 2022
Mandy Norton's avatar
Mandy Norton

Extremely well trusted and regarded!

5
Always extremely helpful and quick to deal with. I have had to call a few times and always been satisfied Reviewed on: 26th July 2022
Adam B's avatar
Adam B

Helpful, kind and understanding staff

5
I don’t often have to phone or contact Petplan because everything is sorted out between our vet practice and Petplan, which makes everything really stress free. However, the last time I called with a question, the colleague was so helpful and interested, it really was a pleasure to talk with her. It shone through our conversation that she loved animals and engaged with me in a positive way. Would recommend. Reviewed on: 26th July 2022
Michele Piertney's avatar
Michele Piertney

Pet loving company

5
Petplan really understands how important pets are to their families and they do their best to support us when our animals are in trouble. Not only are they sympathetic and supportive when we need advice or make a claim, but there are regular useful emails about animal health. An insurance company that really understands what they are insuring. Reviewed on: 26th July 2022
Trish Allan's avatar
Trish Allan

Thrilled!

5
Thrilled with the cover for our cockapoo Teddy, as well as all of the fantastic information and advice we regularly receive Reviewed on: 26th July 2022
Amelia Blason's avatar
Amelia Blason

New customer

5
My cat will be 1yr end of July, so I'm very new to being a cat mum, anything I've needed to know petplan is always at hand . Receiving information about cats health is very helpful , it's great they keep in contact . Reviewed on: 26th July 2022
Sue Byrne's avatar
Sue Byrne

Great company for my pet

5
Whilst I haven’t yet had to claim on my insurance so can’t give an opinion on that, I do feel I have a good, fair priced policy and its easy to understand the terms and conditions with no hidden extras. Recommended by my vet practice, therefore must be trustworthy. Reviewed on: 26th July 2022
Lucy Stevens's avatar
Lucy Stevens

Wonderful people who looks after my pet

5
Pet plan is a great company and have always done what they say and pay all the claims quickly and promptly Reviewed on: 26th July 2022
Barbara Anne Butler's avatar
Barbara Anne Butler

Always good

5
I have always heard good things about petplan and although we thankfully have not had to make a claim it is just that Vets and Breeders recommend Reviewed on: 26th July 2022
Mel Adler's avatar
Mel Adler

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