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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Insurer with integrity and compassion

5
My dog had cancer which she died from. Pet plan made it easy to concentrate on her care. As soon as the condition was detected they allowed a ongoing claim to be opened which paid the vet and veterinary cancer specialists directly. They were kind in all their interactions with me including when I cancelled my policy because my dog had died. They are more expensive then other insurers but the peace of mind that if my dog is ill, they will pay and the process will be easy meant I chose them again for my new puppy. Reviewed on: 27th July 2022
Caroline Gough's avatar
Caroline Gough

Reliable Insurance company

5
Petplan is a good insurer which has the welfare of the animal as it's priority. It's worth the money and they have a good website too. Reviewed on: 27th July 2022
Tessa Bishopp's avatar
Tessa Bishopp

Everything sorted quickly

5
My Maltese was attacked by a dog last November and without the help of my vets, Hird & Partners, Halifax, and Petplan, I don’t know how we would have coped. We had wonderful care and I can’t imagine what would have happened without the insurance from Petplan, I would never be without it. Reviewed on: 27th July 2022
Christine Endeacott's avatar
Christine Endeacott

Great health care plan for pets

5
So far pet plan has been good in providing up to date information on health matter on pets so we are alert to issues. I enjoy that they remind me when treatments are due. Reviewed on: 27th July 2022
sylj.brown@gmail.com's avatar
[email protected]

Excellent

5
My favourite insurance company. Reviewed on: 27th July 2022
Gina's avatar
Gina

Super Service

5
Petplan is just not an Insurance to pet owners, it is a place where you find interesting topics on your pets. Also a listening ear on the other end of the phone line. Reviewed on: 27th July 2022
Dorothy Macdonald's avatar
Dorothy Macdonald

Excellent

5
Have always been so helpful and efficient when needed to ask questions about anything to do with my cat Reviewed on: 27th July 2022
Sarah's avatar
Sarah

Caring insurance

5
My dog Millie had a fall and broke her leg which had to have a pin in her leg. She saw our own vet at first then was referred to a specialist vet for the op. Petplan covered all her bills straight away. Excellent service. Reviewed on: 27th July 2022
Dilys Crowhurst's avatar
Dilys Crowhurst

Comprehensive care

5
Monthly premiums are not the cheapest but every claim we’ve had to make has been accepted and paid very quickly. Reviewed on: 27th July 2022
Ann Rosbrook's avatar
Ann Rosbrook

I feel my cats are in safe hands with Petplan

5
I’ve been with Petplan over 19 year in total with my pets past and present. Claims have always been settled quickly. Recently Petplan reduced my insurance increase when I explained it was becoming difficult with the rising costs of special prescribed pet foods for one of my cats with a medical condition due the the cost of living crisis. Petplan really do care about the pets and owners insured with them. Reviewed on: 27th July 2022
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Teresa McKay

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