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Petplan: Pet insurance reviews

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4.84
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Excellent service

5
When my cat Eve was ill, Petplan made the process of claiming so easy it took pressure off me at a stressful time. Reviewed on: 26th July 2022
Suzanne Packer 's avatar
Suzanne Packer

Anxiety free peace of mind

5
My dog, Toby, has needed veterinary help and advice on several occasions, mainly for a chronic condition. The fact that he insured with Petplan, and covered for life, is immensely reassuring, as they have, without quibbling, always paid my vet for his expertise. Vets fees can soon mount up, but I know that as long as I keep to my side of the bargain and pay my premium, that Petplan will keep to theirs, and look after Toby for the rest of his, hopefully, long life. Reviewed on: 26th July 2022
Janine Stamp's avatar
Janine Stamp

Efficient

5
The insurance plan is laid out well, format is easy on the eye. Content is well written non jargon and to the point. I had a cat pass and needed to cancel my insurance- the call handler was very kind. Reviewed on: 26th July 2022
Helen Guy 's avatar
Helen Guy

Petplan Insurance Cover

5
I have had cause to use Petplan on a number of occasions and they have been nothing but helpful in all regards and would not hesitate to use them again. Reviewed on: 26th July 2022
Noel Peter Harris's avatar
Noel Peter Harris

Value for money

5
Pet plan is good value for money,I receive good advice from them and regular updates Reviewed on: 26th July 2022
Sylvia Morgan's avatar
Sylvia Morgan

Pet plan

5
Good customer care easy to contact very helpful Reviewed on: 26th July 2022
Caz Buckley's avatar
Caz Buckley

Always there when needed the most

5
My dog has visited the vets only a few times and it has always been timely, most helpful and above all received the right treatment and recovered well. Reviewed on: 26th July 2022
Rita Simms's avatar
Rita Simms

Stress free

5
Petplan work together with my vet practice to ensure my claims fare handled in a stress free manner. One thing less to worry about when my beloved boy is poorly Reviewed on: 26th July 2022
Shelley bowles's avatar
Shelley bowles

Quick and friendly

5
Having a dog which was referred to London vet hospital who worked together with Pet Plan made our life less stressful. Thank you Reviewed on: 26th July 2022
Hazel Gallagher's avatar
Hazel Gallagher

There when you need them

5
Petplan were brilliant when my wee cat took I’ll. The online system worked really smoothly and when I had an inquiry after my cat had to be put down the staff member who took the call was was very considerate and very helpful and knowledgeable. Excellent service from start to finish. I would be very happy to recommend them to family and friends - and I have done so. Reviewed on: 26th July 2022
Margaret Johnston's avatar
Margaret Johnston

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