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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

A trusted pet insurance company

4
When we rehomed our dog Joy from the Dogs Trust 6 years ago We were given a free limited period of insurance cover with petplan and took it up permanently when it expired. Fortunately we have only needed to claim once for Joy since. We found the company straightforward and easy to deal with. It is reassuring to know that as Joy is getting older we have access to the insurance if needed and that she won't be excluded because of her age. If you were in any doubt about this company, an endorsement from Noel Fitzpatrick should deal the deal. Reviewed on: 27th July 2022
Barbara Rice's avatar
Barbara Rice

Does what it says it will do

5
Peace of mind and good service. All you need from an insurance policy. Simple as that. A rarity these days. Reviewed on: 27th July 2022
Joey's avatar
Joey

Worth the money

5
This isn’t the cheapest insurance but our girl is getting older and it will cover her for life long illnesses, I love the informative emails too. Easy to claim, and fast payment. Reviewed on: 27th July 2022
joannetaylorp88@gmail.com's avatar
[email protected]

Very Good

5
Never had any issues with claiming . Easy process, and very fair. Highly recommended. Reviewed on: 27th July 2022
Dave W's avatar
Dave W

Excellent service

5
We're being users of Pet plan insurance for over 15 years, we've heard about other insurance providers, but choose to keep using Petplan. Reviewed on: 27th July 2022
Jullette Eaton-Ruddock's avatar
Jullette Eaton-Ruddock

Best pet insurance

5
I used another insurance at first but found that all they were interested in was the money so I joined Pet Plan and am very satisfied with them. I think that they are in it for the animals. Very helpful and understanding. They deal with the vet personally so I do not have to get involved. All in all I can honestly say that Pet Plan is the best caring insurance you could have for your pet. Reviewed on: 27th July 2022
Mary Taylor's avatar
Mary Taylor

Excellent service!

5
Petplan is an excellent company. I have found them to be very fast and efficient in settling any claims I have had to make for my dog and keeping me up to date via email at all times. Would highly recommend. Reviewed on: 27th July 2022
Lorna's avatar
Lorna

Fantastic

5
I have 3 collies, they have all needed treatment at sometime, Pet Plan have always been kind and courteous, and quick to process payment. Excellent service. Reviewed on: 27th July 2022
Gene Richardson's avatar
Gene Richardson

Peace of Mind

5
Petplan gives owners peace of mind knowing that your furry friend is covered for all their medical requirements. Reviewed on: 26th July 2022
Sheila's avatar
Sheila

The best there is.

5
Having PetPlan gives me peace of mind. If I ever need to contact them they are always so kind & understanding. I would recommend them to anyone who is thinking about getting a fur baby. Reviewed on: 26th July 2022
Debbie's avatar
Debbie

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