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Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
92% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

The cat's whiskers!

5
Petplan appear very aware of the specialised treatments and care that cats need, and the comprehensive nature of their lifetime insurance scheme addresses virtually everything you'd expect to be covered - including things you wouldn't think of, such as feline behavioural issues. Reviewed on: 26th July 2022

caring

5
always helpful and caring at all times of contact Reviewed on: 26th July 2022

Petplan are very helpful and full of knowledge about horses

5
Petplan have helped me so much to get my horse back to full health. They have paid the vet bills without any fuss. That is what you need when your horse is really poorly, you don't want to be worrying about the money side of things. Reviewed on: 26th July 2022

Good communication and pet cover

4
Perplan provide good cover for emergency pet care, they are in touch quickly when you make a claim, provide clear payment information as well as regular helpful pet care tips. Reviewed on: 26th July 2022

Brilliant service with our cats issues.

5
One of our cats has had gum & teeth problems since he was a kitten, requiring specialist treatment. He has a heart murmer that required a heart scan. He's had behavioural issues, requiring a therapist & he's had a number of injuries due to fights. Every claim has been accepted & only not paid out if the claim was under our excess. I rang around insurance companies before joining to check what they covered as a previous cat had a broken jaw, due to being hit by a car & it wasn't covered by insurance. Whilst their prices may be a bit higher than some, their cover far exceeds others is quick & easy to make a claim and they keep you well informed at all times. I wouldn't go with any over pet insurers. Reviewed on: 26th July 2022

Excellent Service

5
I've had to claim on a few occasions and they have dealt with the matter quickly and efficiently. Reviewed on: 26th July 2022

Not just insurance

5
I like that besides the insurance, they provide useful information about your pets, regarding their health and well being. Reviewed on: 26th July 2022

Knowledgeable, caring and understanding

5
They are really good at treating customer with respect. They are thoughtful and caring of our needs. They respond very quickly to enquiries and pay directly to the vet. Reviewed on: 26th July 2022

The One Two Rely on

5
Our cat was seriously ill last year and had to be referred to a vet Hospital, on contacting Petplan they ensured me that all would be taken care of concerning payments so not to worry. They were also very concerned and caring and hoped that he would be OK. He is now fine thanks to his operation and support from Petplan. Reviewed on: 26th July 2022

Really helpful

5
I’m a new rabbit owner, the support that you get from petplan is really helpful. I feel confident that my rabbit is looked after really well under petplan insurance like no other. Reviewed on: 26th July 2022

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