Smart Money People Logo
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.84
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2298)

Professional

5
Professional, caring and friendly Reviewed on: 26th July 2022
susan's avatar
susan

The cat's whiskers!

5
Petplan appear very aware of the specialised treatments and care that cats need, and the comprehensive nature of their lifetime insurance scheme addresses virtually everything you'd expect to be covered - including things you wouldn't think of, such as feline behavioural issues. Reviewed on: 26th July 2022
JANE-ANNE SHAW's avatar
JANE-ANNE SHAW

caring

5
always helpful and caring at all times of contact Reviewed on: 26th July 2022
martin collins's avatar
martin collins

Petplan are very helpful and full of knowledge about horses

5
Petplan have helped me so much to get my horse back to full health. They have paid the vet bills without any fuss. That is what you need when your horse is really poorly, you don't want to be worrying about the money side of things. Reviewed on: 26th July 2022
Hazel Haskayne's avatar
Hazel Haskayne

Good communication and pet cover

4
Perplan provide good cover for emergency pet care, they are in touch quickly when you make a claim, provide clear payment information as well as regular helpful pet care tips. Reviewed on: 26th July 2022
Fiona 's avatar
Fiona

Brilliant service with our cats issues.

5
One of our cats has had gum & teeth problems since he was a kitten, requiring specialist treatment. He has a heart murmer that required a heart scan. He's had behavioural issues, requiring a therapist & he's had a number of injuries due to fights. Every claim has been accepted & only not paid out if the claim was under our excess. I rang around insurance companies before joining to check what they covered as a previous cat had a broken jaw, due to being hit by a car & it wasn't covered by insurance. Whilst their prices may be a bit higher than some, their cover far exceeds others is quick & easy to make a claim and they keep you well informed at all times. I wouldn't go with any over pet insurers. Reviewed on: 26th July 2022
Jayne's avatar
Jayne

Excellent Service

5
I've had to claim on a few occasions and they have dealt with the matter quickly and efficiently. Reviewed on: 26th July 2022
Mark's avatar
Mark

Not just insurance

5
I like that besides the insurance, they provide useful information about your pets, regarding their health and well being. Reviewed on: 26th July 2022
Kevin Flintoff's avatar
Kevin Flintoff

Knowledgeable, caring and understanding

5
They are really good at treating customer with respect. They are thoughtful and caring of our needs. They respond very quickly to enquiries and pay directly to the vet. Reviewed on: 26th July 2022
Tina Mitchell 's avatar
Tina Mitchell

The One Two Rely on

5
Our cat was seriously ill last year and had to be referred to a vet Hospital, on contacting Petplan they ensured me that all would be taken care of concerning payments so not to worry. They were also very concerned and caring and hoped that he would be OK. He is now fine thanks to his operation and support from Petplan. Reviewed on: 26th July 2022
Denis Fisher's avatar
Denis Fisher

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill