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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

THE Pet Insurance Company

5
Pet Plan is THE insurance company that all the other pet insurance companies wish they could be! Reviewed on: 26th July 2022
Sharon Bailey's avatar
Sharon Bailey

Excellent service.

5
I have been with PetPlan for years and they have served my cats well when they have had accidents or have been poorly. Very easy to work with, caring and compassionate. Reviewed on: 26th July 2022
J Mottershead's avatar
J Mottershead

why i choose petplan.

5
excellent cover, affordable, efficient, easily contactable. cover for life appealed to me because it is comprehensive, thus, allaying future fears for treatment without worry. Reviewed on: 26th July 2022
george close's avatar
george close

Petplan is my plan

5
Petplan are friendly , sympathetic & very professional I’ve been with them for 10 years & I would recommend them wall the time Reviewed on: 26th July 2022
Maureen Wilson's avatar
Maureen Wilson

Has not let me down

5
May be expensive,but, at buffers the cost towards best care. Esp as gers older. Also offers help if lost, and also , i believe, towards a funeral. Dr Dodds,Finchley Reviewed on: 26th July 2022
Kenneth Stephen Dodanwatawana's avatar
Kenneth Stephen Dodanwatawana

Perfect for dental cover and general needs

4
We've been with PetPlan since we adopted our cat a few years ago. Although not having had to make a claim, we have been pleased by the ease of signing up with PetPlan, their clear terminology and the e-mail newsletters. Most importantly, we are reassured that our cat's dental care is covered and that PetPlan is well-received as an insurer by vet practices. Reviewed on: 26th July 2022
starlight androses's avatar
starlight androses

1st class pet insurance

5
I have had my cats insured with pet plan for approx 20+years, they have always settled any claims, and I have had many over the years very promptly either direct to myself or to the vets direct. The Customer service team have always been so helpful and considerate during some very upsetting times over the years. I highly recommend them Reviewed on: 26th July 2022
Marilyn Silvester's avatar
Marilyn Silvester

Very Happy customer

5
My golden retriever has various health conditions,but I have peace of mind,because of pet plans for life policy,payments go direct to vet,and are paid quickly,and policy covers just about anything and everything.customer service are excellent and nothing is too much trouble for them,I would not have been able to keep my beautiful boy if not for this excellent pet insurance,highly recommend pet plan. Reviewed on: 26th July 2022
Grace's avatar
Grace

Excellent service

5
Very fair.prompt with payouts and very helpful. Great company to insure your pet with Reviewed on: 26th July 2022
Jo's avatar
Jo

Straightforward to deal with.

5
Annual renewal online is simple. Only once have we needed to claim for treatment. Whole process easily done. Reviewed on: 26th July 2022
John Durbin's avatar
John Durbin

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