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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

1st class pet insurance

5
I have had my cats insured with pet plan for approx 20+years, they have always settled any claims, and I have had many over the years very promptly either direct to myself or to the vets direct. The Customer service team have always been so helpful and considerate during some very upsetting times over the years. I highly recommend them Reviewed on: 26th July 2022
Marilyn Silvester's avatar
Marilyn Silvester

Very Happy customer

5
My golden retriever has various health conditions,but I have peace of mind,because of pet plans for life policy,payments go direct to vet,and are paid quickly,and policy covers just about anything and everything.customer service are excellent and nothing is too much trouble for them,I would not have been able to keep my beautiful boy if not for this excellent pet insurance,highly recommend pet plan. Reviewed on: 26th July 2022
Grace's avatar
Grace

Excellent service

5
Very fair.prompt with payouts and very helpful. Great company to insure your pet with Reviewed on: 26th July 2022
Jo's avatar
Jo

Straightforward to deal with.

5
Annual renewal online is simple. Only once have we needed to claim for treatment. Whole process easily done. Reviewed on: 26th July 2022
John Durbin's avatar
John Durbin

Excellent service

5
Not only do Petplan provide an excellent service whenever I have needed both information and to make a claim. Claims have been dealt with efficiently and quickly making it stress free at difficult times. Also Petplan offer regular tips and advice which is so helpful to a first time dog owner like me I am more than satisfied with the service and would highly recommend. Reviewed on: 26th July 2022
Jill's avatar
Jill

Great service

5
Claimed twice this year as a novice dog owner. Petplan paid out within a week each time. First time before I had paid them any money. I call that great service. Reviewed on: 26th July 2022
Richard Walton's avatar
Richard Walton

No quibble from Petplan about paying

5
I found Petplan really good with paying up -no quibble and the new premiums are not unreasonable. Better than the two other insurance companies I have had in the past. Reviewed on: 26th July 2022
sarahwatson77@aol.com's avatar
[email protected]

Simple service for claims

5
Having never had reason to claim on pet insurance in about 20 years, I was really pleased to see how easy claiming was recently when my dog had extensive dental treatment. Keep up the good work. Reviewed on: 26th July 2022
Helen Barron's avatar
Helen Barron

Claims Honoured

4
Petplan have always honoured my claims, and even when one claim ended with my cat having to be euthanised, they still paid for the treatment up to that point and treated the manner very sensitively. Can't fault them in their animal-centred approach! Reviewed on: 26th July 2022
Lesley's avatar
Lesley

Great pet insurance company

4
Very happy with Pet Plan. Have used them for years and wouldn't go elsewhere. They pay up for bone fide treatment when you need them and seem genuinely interested in your pet. Nice company to deal with. I recommend them to all my friends. I think private insurance is essential if you own a pet. Reviewed on: 26th July 2022
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Janice Hoyle

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