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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Excellent service

5
Not only do Petplan provide an excellent service whenever I have needed both information and to make a claim. Claims have been dealt with efficiently and quickly making it stress free at difficult times. Also Petplan offer regular tips and advice which is so helpful to a first time dog owner like me I am more than satisfied with the service and would highly recommend. Reviewed on: 26th July 2022
Jill's avatar
Jill

Great service

5
Claimed twice this year as a novice dog owner. Petplan paid out within a week each time. First time before I had paid them any money. I call that great service. Reviewed on: 26th July 2022
Richard Walton's avatar
Richard Walton

No quibble from Petplan about paying

5
I found Petplan really good with paying up -no quibble and the new premiums are not unreasonable. Better than the two other insurance companies I have had in the past. Reviewed on: 26th July 2022
sarahwatson77@aol.com's avatar
[email protected]

Simple service for claims

5
Having never had reason to claim on pet insurance in about 20 years, I was really pleased to see how easy claiming was recently when my dog had extensive dental treatment. Keep up the good work. Reviewed on: 26th July 2022
Helen Barron's avatar
Helen Barron

Claims Honoured

4
Petplan have always honoured my claims, and even when one claim ended with my cat having to be euthanised, they still paid for the treatment up to that point and treated the manner very sensitively. Can't fault them in their animal-centred approach! Reviewed on: 26th July 2022
Lesley's avatar
Lesley

Great pet insurance company

4
Very happy with Pet Plan. Have used them for years and wouldn't go elsewhere. They pay up for bone fide treatment when you need them and seem genuinely interested in your pet. Nice company to deal with. I recommend them to all my friends. I think private insurance is essential if you own a pet. Reviewed on: 26th July 2022
Janice Hoyle's avatar
Janice Hoyle

Good, well informed pet insurance

5
Send lots of information about looking after pets which is useful and interesting Reviewed on: 26th July 2022
Mandy Norton's avatar
Mandy Norton

Extremely well trusted and regarded!

5
Always extremely helpful and quick to deal with. I have had to call a few times and always been satisfied Reviewed on: 26th July 2022
Adam B's avatar
Adam B

Helpful, kind and understanding staff

5
I don’t often have to phone or contact Petplan because everything is sorted out between our vet practice and Petplan, which makes everything really stress free. However, the last time I called with a question, the colleague was so helpful and interested, it really was a pleasure to talk with her. It shone through our conversation that she loved animals and engaged with me in a positive way. Would recommend. Reviewed on: 26th July 2022
Michele Piertney's avatar
Michele Piertney

Pet loving company

5
Petplan really understands how important pets are to their families and they do their best to support us when our animals are in trouble. Not only are they sympathetic and supportive when we need advice or make a claim, but there are regular useful emails about animal health. An insurance company that really understands what they are insuring. Reviewed on: 26th July 2022
Trish Allan's avatar
Trish Allan

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