Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,351 reviews, last reviewed 29th Sep 2026
800% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Pricey but worth it Petplan are on the pricier end of pet insurance, but in our experience they end up being worth the money as the service is low hassle and they don’t s... Read more Reviewed on: 29th September 2026
JohnThorpe's avatar
JohnThorpe

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2351)

Great service

5
Claimed twice this year as a novice dog owner. Petplan paid out within a week each time. First time before I had paid them any money. I call that great service. Reviewed on: 26th July 2022
Richard Walton's avatar
Richard Walton

No quibble from Petplan about paying

5
I found Petplan really good with paying up -no quibble and the new premiums are not unreasonable. Better than the two other insurance companies I have had in the past. Reviewed on: 26th July 2022
sarahwatson77@aol.com's avatar
[email protected]

Simple service for claims

5
Having never had reason to claim on pet insurance in about 20 years, I was really pleased to see how easy claiming was recently when my dog had extensive dental treatment. Keep up the good work. Reviewed on: 26th July 2022
Helen Barron's avatar
Helen Barron

Claims Honoured

4
Petplan have always honoured my claims, and even when one claim ended with my cat having to be euthanised, they still paid for the treatment up to that point and treated the manner very sensitively. Can't fault them in their animal-centred approach! Reviewed on: 26th July 2022
Lesley's avatar
Lesley

Great pet insurance company

4
Very happy with Pet Plan. Have used them for years and wouldn't go elsewhere. They pay up for bone fide treatment when you need them and seem genuinely interested in your pet. Nice company to deal with. I recommend them to all my friends. I think private insurance is essential if you own a pet. Reviewed on: 26th July 2022
Janice Hoyle's avatar
Janice Hoyle

Good, well informed pet insurance

5
Send lots of information about looking after pets which is useful and interesting Reviewed on: 26th July 2022
Mandy Norton's avatar
Mandy Norton

Extremely well trusted and regarded!

5
Always extremely helpful and quick to deal with. I have had to call a few times and always been satisfied Reviewed on: 26th July 2022
Adam B's avatar
Adam B

Helpful, kind and understanding staff

5
I don’t often have to phone or contact Petplan because everything is sorted out between our vet practice and Petplan, which makes everything really stress free. However, the last time I called with a question, the colleague was so helpful and interested, it really was a pleasure to talk with her. It shone through our conversation that she loved animals and engaged with me in a positive way. Would recommend. Reviewed on: 26th July 2022
Michele Piertney's avatar
Michele Piertney

Pet loving company

5
Petplan really understands how important pets are to their families and they do their best to support us when our animals are in trouble. Not only are they sympathetic and supportive when we need advice or make a claim, but there are regular useful emails about animal health. An insurance company that really understands what they are insuring. Reviewed on: 26th July 2022
Trish Allan's avatar
Trish Allan

Thrilled!

5
Thrilled with the cover for our cockapoo Teddy, as well as all of the fantastic information and advice we regularly receive Reviewed on: 26th July 2022
Amelia Blason's avatar
Amelia Blason

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill