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Petplan: Pet insurance reviews

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4.84
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

First class service

5
Unfortunately I have a rather unhealthy dog and have to make several claims every year and I have never had anything but a prompt first rate response and payment made. The lifetime policy is worth every penny. Reviewed on: 26th July 2022
Linda Simpson's avatar
Linda Simpson

Easy to claim

5
So far, Bella is okay. She’s now 6 1/2 years old. She really loves food. I’m aware she visits homes of other cats for food! I know she will be looked after should a medical problem arise. Thanks Reviewed on: 26th July 2022
Terence Antell's avatar
Terence Antell

Always there when you need them

5
Customer Service is exemplary! There is always a friendly, calm voice on the end of the phone to help and advise you and claims etc are sorted very quickly and efficiently. We’ve been with them for 13 years now and would recommend them wholeheartedly. Reviewed on: 26th July 2022
Jayne Hibbert's avatar
Jayne Hibbert

Excellent Pet Insurance

5
Pet Plan dealt with my claim promptly wthout any fuss. Reviewed on: 26th July 2022
Liz Parker's avatar
Liz Parker

Pet Plan is with you in times of need.

5
Any timw I have needed Pet Plan it has been an easy straight forward process which has lessened the stress of rhe situation . Pleasant and helpful people at the end of the phone. Reviewed on: 26th July 2022
Katie Taylor's avatar
Katie Taylor

Superb cover

5
Quick and efficient at paying out claims, so no hassle when you're concerned about you pets welfare, lets you concentrate on getting them better, with no worries of how to pay fees. Reviewed on: 26th July 2022
Debbie Thornley's avatar
Debbie Thornley

We always need more information.

5
You can never learn.enough about your pets and this is just one way to learn,I have two sieames cats and they teach me on how to spoil them,and you teach me how to care for them, thank you. Reviewed on: 26th July 2022
Linda Sheward's avatar
Linda Sheward

Insurance for life

5
My young Sprocker has required both hips replacing, which clearly involved expensive surgery. Not only has Pet plan covered these cost, I was also informed that hydro therapy was covered in the aftercare.. Petplan may not be cheap; but cheap insurance that fails to cover adequately is not good value. Petplan is extremely good value Reviewed on: 26th July 2022
David Shaw's avatar
David Shaw

You can tell the vet "do what's necessary."

5
When you love your pet so much there can't be anything worse than knowing treatment is available for their illness, but you can't afford it. It's letting them down. But Petplan takes away any uncertainty and you can tell the vet to give any treatment necessary, confidently knowing that Petplan will help with the associated costs. I've insured my pets with them for nearly forty years and they've always been there when I've needed them. They're not a faceless organisation either, on the occasions I've had to call in to report a death or euthanasia I've been met with nothing but kindness and sympathy from the person at the end of the phone. Petplan will get my continued custom as long as I have pets. Reviewed on: 26th July 2022
Beverley 's avatar
Beverley

Looking after my dog

5
As a first time dog owner I got into scrapes and Pet Plan were very supportive. My puppy is now just over two and thriving . Reviewed on: 26th July 2022
Joanne Sherry 's avatar
Joanne Sherry

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