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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

New customer

5
My cat will be 1yr end of July, so I'm very new to being a cat mum, anything I've needed to know petplan is always at hand . Receiving information about cats health is very helpful , it's great they keep in contact . Reviewed on: 26th July 2022
Sue Byrne's avatar
Sue Byrne

Great company for my pet

5
Whilst I haven’t yet had to claim on my insurance so can’t give an opinion on that, I do feel I have a good, fair priced policy and its easy to understand the terms and conditions with no hidden extras. Recommended by my vet practice, therefore must be trustworthy. Reviewed on: 26th July 2022
Lucy Stevens's avatar
Lucy Stevens

Wonderful people who looks after my pet

5
Pet plan is a great company and have always done what they say and pay all the claims quickly and promptly Reviewed on: 26th July 2022
Barbara Anne Butler's avatar
Barbara Anne Butler

Always good

5
I have always heard good things about petplan and although we thankfully have not had to make a claim it is just that Vets and Breeders recommend Reviewed on: 26th July 2022
Mel Adler's avatar
Mel Adler

No barking up the wrong tree

4
Easy to use and quick refunds. Always prompt and efficient. Reviewed on: 26th July 2022
HF Le Cornu's avatar
HF Le Cornu

Paid up quick

5
When my poor Henrietta had to have a scan due to a suspected brain tumor Pet plan paid up before my credit card bill came amazing Reviewed on: 26th July 2022
laurainne.leigh@yahoo.com's avatar
[email protected]

Brilliant, supportive and knowledgeable insurance provider

5
Pet plan had always been there for for both of my cats and I. Fair support and amazing service, quick vet payouts and clear insurance renewals. Reviewed on: 26th July 2022
CocoRuski 's avatar
CocoRuski

Tiptop

5
Having now used pet plan twice, I am so glad I took out insurance on my cat and even more pleased it was with petplan. The company are efficient, quick , no quibbles and with the vet able to complete all the paperwork claims online the role process couldn't be easier. Top marks for a tip top service. Reviewed on: 26th July 2022
Erika's avatar
Erika

Great pet insurance

5
Reliable quick service Friendly and cooperative Reviewed on: 26th July 2022
Mark smulian's avatar
Mark smulian

Archie

5
Over the years we have made various claims for different pets. The claims have been hassle-free and dealt with quickly and efficiently especially as some of them have been rather large. Reviewed on: 26th July 2022
Bill Parkinson's avatar
Bill Parkinson

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