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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Archie

5
Over the years we have made various claims for different pets. The claims have been hassle-free and dealt with quickly and efficiently especially as some of them have been rather large. Reviewed on: 26th July 2022
Bill Parkinson's avatar
Bill Parkinson

Reliable honest and efficient.

5
I have never had to worry about whether a claim for one of my poorly cats will be honoured. Petplan has a brilliant online claims form that makes starting a claim an easy and quick process. Once submitted Petplan deals directly with my vets to ensure the correct information is passed on. All paperwork easily details excess amounts and any restrictions placed on the policies. I have absolute peace of mind when one of my pets is poorly that Petplan will be there for us! Reviewed on: 26th July 2022
Kelly F's avatar
Kelly F

Helpful Company

4
Pet plan always pay any claims promptly. Also they give advise if needed. Reviewed on: 26th July 2022
PaulOswald's avatar
PaulOswald

Reliable pet insurance

5
I have been with Petplan for almost 9years. I have never had a claim refused. The customer service staff have always been kind, understanding & helpful. I do not have reason to look elsewhere. I have recommended them to family & friends too. Reviewed on: 26th July 2022
Tracey's avatar
Tracey

A plan like no other

5
The plan is easy to sort and use and nothing is a hassle, always plenty of info to be gained and questions to be answered. Reviewed on: 26th July 2022
Jane's avatar
Jane

Excellent service

5
When my cat Eve was ill, Petplan made the process of claiming so easy it took pressure off me at a stressful time. Reviewed on: 26th July 2022
Suzanne Packer 's avatar
Suzanne Packer

Anxiety free peace of mind

5
My dog, Toby, has needed veterinary help and advice on several occasions, mainly for a chronic condition. The fact that he insured with Petplan, and covered for life, is immensely reassuring, as they have, without quibbling, always paid my vet for his expertise. Vets fees can soon mount up, but I know that as long as I keep to my side of the bargain and pay my premium, that Petplan will keep to theirs, and look after Toby for the rest of his, hopefully, long life. Reviewed on: 26th July 2022
Janine Stamp's avatar
Janine Stamp

Efficient

5
The insurance plan is laid out well, format is easy on the eye. Content is well written non jargon and to the point. I had a cat pass and needed to cancel my insurance- the call handler was very kind. Reviewed on: 26th July 2022
Helen Guy 's avatar
Helen Guy

Petplan Insurance Cover

5
I have had cause to use Petplan on a number of occasions and they have been nothing but helpful in all regards and would not hesitate to use them again. Reviewed on: 26th July 2022
Noel Peter Harris's avatar
Noel Peter Harris

Value for money

5
Pet plan is good value for money,I receive good advice from them and regular updates Reviewed on: 26th July 2022
Sylvia Morgan's avatar
Sylvia Morgan

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