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Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
80% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

Excellent

5
Really great prices and they are really helpful when you need to make a claim or have questions. One of my animals was taken sick and they were really swift. Whenever I called to make enquiries they always asked how my pet was doing. These small things matter to pet owners. Reviewed on: 5th December 2021

Excellent service and cover

5
Deal direct with vet when going through stress of dog being unwell takes the strain of more worry Reviewed on: 4th December 2021

Excellent

5
Easy clear website and excellent customer service Reviewed on: 3rd December 2021

Good value for money ..a company dedicated to animals.

5
Looked at a lot ov insurance companies once i purchased my dog ...then decided to have him castrated at the vets an was offered this service with petplan with one mths insurance free to which i thaught was amazing ...then looked them up on ther website an decided that not only am i getting good value for money ...but they are also a company dedicated to an animals welfare ...an dont seem to be in it just for the money ..like other companies .. Reviewed on: 3rd December 2021

Friendly and understanding

5
I have used Petplan for years, previously my horse was insured and now my cat is insured. My horse was a nightmare with injuries and Petplan took the stress away. Thankfully my Maine Coon is a healthy and fit ball of fluff, but animals are unpredictable and it takes one small thing and your looking at huge bills, however making monthly payments lessons that burden and the friendliness of the staff definitely take the stress out of making a claim. Reviewed on: 30th November 2021

A little pricey but worth it

5
I have claimed a few times for my jrt and have had no problems. Staff seem to be warm, caring and ready to help with respect and empathy. Reviewed on: 29th November 2021

Just brilliant

5
I’ve never had pet insurance before, but decided to obtain for our new puppy, he fell very ill and the vets and pet plan were brilliant no hassle stress free and a happy heathy little fur baby at the end of it. They made the claim so easy leaving me to just concentrate on his after care . Thankyou Reviewed on: 28th November 2021

Naj

5
Best insurance company, highly recommend it. They deal with the problem quickly and efficiently. Reviewed on: 28th November 2021

Satisfaction indeed!

5
I decided to try this company when my new dog arrived. I found the log-in simple and self explanatory and, once I had created Misty's account, it is easy to follow their instructions & advice whether asking for general information or placing a claim. Lovely folk on the end of the phone too! Excellent company which meets our needs, it's ideal for Misty and me. Reviewed on: 27th November 2021

Thay aww very good insurance company

5
Very good and I will recommend them to everyone Reviewed on: 26th November 2021

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