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Petplan: Pet Insurance reviews

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4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
80% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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1%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

No Complaints ever!

5
We've been with a Petplan for 4 years now and never had any issues. We lodge a claim and are promptly reimbursement. No issues at all and a comprehensive policy. Reviewed on: 10th March 2022
Samir Durrani's avatar
Samir Durrani

Save your money .....

1
I insured my German Shepherd since a pup, she's 10yrs old now so I've paid roughly £6k in premiums to Petplan. My second claim was last month for £420.00. So they deducted the £95 excess + 20% of the OVERALL amount + ALL the PRESCRIBED foodstuffs over the critical period and they're proposing sending a cheque for £163.00 , for a claim they've had over 5 weeks. I also discovered that Petplan had tried to convince my vet that the illness claimed for was in fact the same illness as my only previous claim, Petplan clearly trying to wriggle out of paying anything! Petplan 'Claim Team' seem appear to try anything to negate a claim and mistake their knowledge, or lack thereof, for a veterinary degree plus years of practise. You'll find most of the positive reviews for Petplan are employees or new pet owners thinking they have 'peace of mind' as it was 'so easy to sign up'. When it comes to making a claim, not so easy. Also, bear in mind the vast majority of visits to the vet come well below the excess charged by Petplan and even if its £20 or £30 over the likelihood is you'll not make a claim in the hope they'll be more receptive when you do. This is most definitely not my experience with Petplan. My advise, put the cost of the premium away each month, it'll be significantly cheaper, you wont need to debate with Petplan to pay the vet bill and you'll more than likely find you've initiated a lovely savings plan which will show a large surplus over and above it's intended use. I have cancelled my policy with Petplan, to not do so would be simply throwing money away and enabling this company to perpetuate their disgraceful business. I have to say I'm amazed Mr Fitzpatrick has seen fit to endorse this disreputable company for his few pieces of silver, staggering how some will apparently say anything for a greedy pound! Reviewed on: 15th January 2022
Stuart Mason's avatar
Stuart Mason

Always helpful

5
They make claiming very easy. Never had a problem Reviewed on: 12th January 2022
Jemma Louise Beynon's avatar
Jemma Louise Beynon

I recommend PetPlan to everyone I know who has a pet.

5
I can't say enough about PetPlan pet insurance. They are absolutely no hassle and have taken the additional burden of the financial stress out of a terrible situation for me and my cat. My vet actually takes the policy without upfront payment, so I only have to pay my co-pay on the day. Now I am confident that in an emergency, I can focus on my pet and not spend extra energy worrying about the added financial strain of an uncovered vet bill. 10/10 Reviewed on: 12th January 2022
Pauline Danley-Cox's avatar
Pauline Danley-Cox

We have found pet plan to be very helpful

5
If ever we have a problem, they are always friendly and understanding. Reviewed on: 30th December 2021
Susan Yeatman's avatar
Susan Yeatman

Reassuring simple insurance

5
I am a first time dog owner and had to take my puppy for emergency treatment for the first time. The claiming system is simple quick and all I had to do was worry about making my dog better! To taking away the anxiety of dog ownership and vet bills away and I can just enjoy him. Thank you Petplan Reviewed on: 7th December 2021
Hannah Constable's avatar
Hannah Constable

Always there when I need

5
Always there when we need support claiming or with information, great service, great price and fully trust them Reviewed on: 7th December 2021
Sian's avatar
Sian

Awesome Service

5
Easy talking and quickly solved problem. Amazing staff. Reviewed on: 6th December 2021
Vagner de Souza's avatar
Vagner de Souza

Brilliant

5
Excellent company and very helpful customer care Reviewed on: 6th December 2021
Debbie 's avatar
Debbie

Great Pet insurance

5
I like using Petplan, it covers a lot of problems and it's easy to work with Reviewed on: 6th December 2021
Lauren Allen's avatar
Lauren Allen

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