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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,351 reviews, last reviewed 29th Sep 2026
800% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Pricey but worth it Petplan are on the pricier end of pet insurance, but in our experience they end up being worth the money as the service is low hassle and they don’t s... Read more Reviewed on: 29th September 2026
JohnThorpe's avatar
JohnThorpe

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2351)

Excellent Service

5
I've had to claim on a few occasions and they have dealt with the matter quickly and efficiently. Reviewed on: 26th July 2022
Mark's avatar
Mark

Not just insurance

5
I like that besides the insurance, they provide useful information about your pets, regarding their health and well being. Reviewed on: 26th July 2022
Kevin Flintoff's avatar
Kevin Flintoff

Knowledgeable, caring and understanding

5
They are really good at treating customer with respect. They are thoughtful and caring of our needs. They respond very quickly to enquiries and pay directly to the vet. Reviewed on: 26th July 2022
Tina Mitchell 's avatar
Tina Mitchell

The One Two Rely on

5
Our cat was seriously ill last year and had to be referred to a vet Hospital, on contacting Petplan they ensured me that all would be taken care of concerning payments so not to worry. They were also very concerned and caring and hoped that he would be OK. He is now fine thanks to his operation and support from Petplan. Reviewed on: 26th July 2022
Denis Fisher's avatar
Denis Fisher

Really helpful

5
I’m a new rabbit owner, the support that you get from petplan is really helpful. I feel confident that my rabbit is looked after really well under petplan insurance like no other. Reviewed on: 26th July 2022
Claire 's avatar
Claire

Claims Paid Quickly

5
I have always had my claims paid quickly. Pet Plan keep me informed about the claim and also confirm when they have made a payment. This is exactly what you need when you pet is ill. Reviewed on: 26th July 2022
Shirley Strickland's avatar
Shirley Strickland

Very fast with advice and payments at a fare price

5
After 3 payments my dog damaged her hip joint beyond repair and had to go to a specialist she had to have a complete hip joint to replace it. Pet plan wpful all the way and paid the bills promptly what more can you ask. I NOW tell every one and they all ask what was the name of the insurance company. PET PLAN Reviewed on: 26th July 2022
Jim Crawford Crawford's avatar
Jim Crawford Crawford

prompt Service

5
When I was unfortunate in having to claim for treatment, my claim was settled promptly and efficiently Reviewed on: 26th July 2022
barbara oddy's avatar
barbara oddy

Best pet insurance there is.

5
Excellent service.Wouldn't use any other company. Reviewed on: 26th July 2022
Sheila Christopher 's avatar
Sheila Christopher

Excellent service & support

5
I've always insured my cats with Petplan .They are always friendly & helpful. Most of all the reassurance they provide to an owner of 2 Street fighter ginger males is wonderful, especially over frequent claims for "war wounds.' Thank you so much Reviewed on: 26th July 2022
Christine Davies's avatar
Christine Davies

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