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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Excellent service & support

5
I've always insured my cats with Petplan .They are always friendly & helpful. Most of all the reassurance they provide to an owner of 2 Street fighter ginger males is wonderful, especially over frequent claims for "war wounds.' Thank you so much Reviewed on: 26th July 2022
Christine Davies's avatar
Christine Davies

My dog would be blind without it

5
My puppy developed juvenile cataracts and if I didn’t take out a pet plan policy he would be blind now as I wouldn’t have been able to afford the surgery and all the follow up appointments and medication. They paid out very quickly with no quibbles, I throughly recommend it as you never know what whats round the corner Reviewed on: 26th July 2022
Tracy Payne's avatar
Tracy Payne

Happy Happy Happy !!!

5
As yet I have not had to make a claim but I am really really happy with everything about Pet Plan. They send regular hints .tips and information about pet allergies , behaviours , illnesses etc and they care deeply about everything to do with you and your pet . One more thing , I love the fact they refer to your individual dog by his/her name . I would thoroughly recommend them to anyone looking for pet insurance . Reviewed on: 26th July 2022
Christine Statham's avatar
Christine Statham

Exceeded expectations

5
Stress free claim when my Cat fell and was injured and snapped her front tooth which required an operation. They contacted our vet and took charge and simply paid without fuss. Reviewed on: 26th July 2022
Susan's avatar
Susan

Reliable pet insurance

5
Easy to claim quick payments no penalty for claiming. Reviewed on: 26th July 2022
Tessa Barrett's avatar
Tessa Barrett

First class service

5
Unfortunately I have a rather unhealthy dog and have to make several claims every year and I have never had anything but a prompt first rate response and payment made. The lifetime policy is worth every penny. Reviewed on: 26th July 2022
Linda Simpson's avatar
Linda Simpson

Easy to claim

5
So far, Bella is okay. She’s now 6 1/2 years old. She really loves food. I’m aware she visits homes of other cats for food! I know she will be looked after should a medical problem arise. Thanks Reviewed on: 26th July 2022
Terence Antell's avatar
Terence Antell

Always there when you need them

5
Customer Service is exemplary! There is always a friendly, calm voice on the end of the phone to help and advise you and claims etc are sorted very quickly and efficiently. We’ve been with them for 13 years now and would recommend them wholeheartedly. Reviewed on: 26th July 2022
Jayne Hibbert's avatar
Jayne Hibbert

Excellent Pet Insurance

5
Pet Plan dealt with my claim promptly wthout any fuss. Reviewed on: 26th July 2022
Liz Parker's avatar
Liz Parker

Pet Plan is with you in times of need.

5
Any timw I have needed Pet Plan it has been an easy straight forward process which has lessened the stress of rhe situation . Pleasant and helpful people at the end of the phone. Reviewed on: 26th July 2022
Katie Taylor's avatar
Katie Taylor

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