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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Claims Paid Quickly

5
I have always had my claims paid quickly. Pet Plan keep me informed about the claim and also confirm when they have made a payment. This is exactly what you need when you pet is ill. Reviewed on: 26th July 2022
Shirley Strickland's avatar
Shirley Strickland

Very fast with advice and payments at a fare price

5
After 3 payments my dog damaged her hip joint beyond repair and had to go to a specialist she had to have a complete hip joint to replace it. Pet plan wpful all the way and paid the bills promptly what more can you ask. I NOW tell every one and they all ask what was the name of the insurance company. PET PLAN Reviewed on: 26th July 2022
Jim Crawford Crawford's avatar
Jim Crawford Crawford

prompt Service

5
When I was unfortunate in having to claim for treatment, my claim was settled promptly and efficiently Reviewed on: 26th July 2022
barbara oddy's avatar
barbara oddy

Best pet insurance there is.

5
Excellent service.Wouldn't use any other company. Reviewed on: 26th July 2022
Sheila Christopher 's avatar
Sheila Christopher

Excellent service & support

5
I've always insured my cats with Petplan .They are always friendly & helpful. Most of all the reassurance they provide to an owner of 2 Street fighter ginger males is wonderful, especially over frequent claims for "war wounds.' Thank you so much Reviewed on: 26th July 2022
Christine Davies's avatar
Christine Davies

My dog would be blind without it

5
My puppy developed juvenile cataracts and if I didn’t take out a pet plan policy he would be blind now as I wouldn’t have been able to afford the surgery and all the follow up appointments and medication. They paid out very quickly with no quibbles, I throughly recommend it as you never know what whats round the corner Reviewed on: 26th July 2022
Tracy Payne's avatar
Tracy Payne

Happy Happy Happy !!!

5
As yet I have not had to make a claim but I am really really happy with everything about Pet Plan. They send regular hints .tips and information about pet allergies , behaviours , illnesses etc and they care deeply about everything to do with you and your pet . One more thing , I love the fact they refer to your individual dog by his/her name . I would thoroughly recommend them to anyone looking for pet insurance . Reviewed on: 26th July 2022
Christine Statham's avatar
Christine Statham

Exceeded expectations

5
Stress free claim when my Cat fell and was injured and snapped her front tooth which required an operation. They contacted our vet and took charge and simply paid without fuss. Reviewed on: 26th July 2022
Susan's avatar
Susan

Reliable pet insurance

5
Easy to claim quick payments no penalty for claiming. Reviewed on: 26th July 2022
Tessa Barrett's avatar
Tessa Barrett

First class service

5
Unfortunately I have a rather unhealthy dog and have to make several claims every year and I have never had anything but a prompt first rate response and payment made. The lifetime policy is worth every penny. Reviewed on: 26th July 2022
Linda Simpson's avatar
Linda Simpson

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