Smart Money People Logo
Go to business site
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2342)

My dog would be blind without it

5
My puppy developed juvenile cataracts and if I didn’t take out a pet plan policy he would be blind now as I wouldn’t have been able to afford the surgery and all the follow up appointments and medication. They paid out very quickly with no quibbles, I throughly recommend it as you never know what whats round the corner Reviewed on: 26th July 2022
Tracy Payne's avatar
Tracy Payne

Happy Happy Happy !!!

5
As yet I have not had to make a claim but I am really really happy with everything about Pet Plan. They send regular hints .tips and information about pet allergies , behaviours , illnesses etc and they care deeply about everything to do with you and your pet . One more thing , I love the fact they refer to your individual dog by his/her name . I would thoroughly recommend them to anyone looking for pet insurance . Reviewed on: 26th July 2022
Christine Statham's avatar
Christine Statham

Exceeded expectations

5
Stress free claim when my Cat fell and was injured and snapped her front tooth which required an operation. They contacted our vet and took charge and simply paid without fuss. Reviewed on: 26th July 2022
Susan's avatar
Susan

Reliable pet insurance

5
Easy to claim quick payments no penalty for claiming. Reviewed on: 26th July 2022
Tessa Barrett's avatar
Tessa Barrett

First class service

5
Unfortunately I have a rather unhealthy dog and have to make several claims every year and I have never had anything but a prompt first rate response and payment made. The lifetime policy is worth every penny. Reviewed on: 26th July 2022
Linda Simpson's avatar
Linda Simpson

Easy to claim

5
So far, Bella is okay. She’s now 6 1/2 years old. She really loves food. I’m aware she visits homes of other cats for food! I know she will be looked after should a medical problem arise. Thanks Reviewed on: 26th July 2022
Terence Antell's avatar
Terence Antell

Always there when you need them

5
Customer Service is exemplary! There is always a friendly, calm voice on the end of the phone to help and advise you and claims etc are sorted very quickly and efficiently. We’ve been with them for 13 years now and would recommend them wholeheartedly. Reviewed on: 26th July 2022
Jayne Hibbert's avatar
Jayne Hibbert

Excellent Pet Insurance

5
Pet Plan dealt with my claim promptly wthout any fuss. Reviewed on: 26th July 2022
Liz Parker's avatar
Liz Parker

Pet Plan is with you in times of need.

5
Any timw I have needed Pet Plan it has been an easy straight forward process which has lessened the stress of rhe situation . Pleasant and helpful people at the end of the phone. Reviewed on: 26th July 2022
Katie Taylor's avatar
Katie Taylor

Superb cover

5
Quick and efficient at paying out claims, so no hassle when you're concerned about you pets welfare, lets you concentrate on getting them better, with no worries of how to pay fees. Reviewed on: 26th July 2022
Debbie Thornley's avatar
Debbie Thornley

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill