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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Brilliant service with our cats issues.

5
One of our cats has had gum & teeth problems since he was a kitten, requiring specialist treatment. He has a heart murmer that required a heart scan. He's had behavioural issues, requiring a therapist & he's had a number of injuries due to fights. Every claim has been accepted & only not paid out if the claim was under our excess. I rang around insurance companies before joining to check what they covered as a previous cat had a broken jaw, due to being hit by a car & it wasn't covered by insurance. Whilst their prices may be a bit higher than some, their cover far exceeds others is quick & easy to make a claim and they keep you well informed at all times. I wouldn't go with any over pet insurers. Reviewed on: 26th July 2022
Jayne's avatar
Jayne

Excellent Service

5
I've had to claim on a few occasions and they have dealt with the matter quickly and efficiently. Reviewed on: 26th July 2022
Mark's avatar
Mark

Not just insurance

5
I like that besides the insurance, they provide useful information about your pets, regarding their health and well being. Reviewed on: 26th July 2022
Kevin Flintoff's avatar
Kevin Flintoff

Knowledgeable, caring and understanding

5
They are really good at treating customer with respect. They are thoughtful and caring of our needs. They respond very quickly to enquiries and pay directly to the vet. Reviewed on: 26th July 2022
Tina Mitchell 's avatar
Tina Mitchell

The One Two Rely on

5
Our cat was seriously ill last year and had to be referred to a vet Hospital, on contacting Petplan they ensured me that all would be taken care of concerning payments so not to worry. They were also very concerned and caring and hoped that he would be OK. He is now fine thanks to his operation and support from Petplan. Reviewed on: 26th July 2022
Denis Fisher's avatar
Denis Fisher

Really helpful

5
I’m a new rabbit owner, the support that you get from petplan is really helpful. I feel confident that my rabbit is looked after really well under petplan insurance like no other. Reviewed on: 26th July 2022
Claire 's avatar
Claire

Claims Paid Quickly

5
I have always had my claims paid quickly. Pet Plan keep me informed about the claim and also confirm when they have made a payment. This is exactly what you need when you pet is ill. Reviewed on: 26th July 2022
Shirley Strickland's avatar
Shirley Strickland

Very fast with advice and payments at a fare price

5
After 3 payments my dog damaged her hip joint beyond repair and had to go to a specialist she had to have a complete hip joint to replace it. Pet plan wpful all the way and paid the bills promptly what more can you ask. I NOW tell every one and they all ask what was the name of the insurance company. PET PLAN Reviewed on: 26th July 2022
Jim Crawford Crawford's avatar
Jim Crawford Crawford

prompt Service

5
When I was unfortunate in having to claim for treatment, my claim was settled promptly and efficiently Reviewed on: 26th July 2022
barbara oddy's avatar
barbara oddy

Best pet insurance there is.

5
Excellent service.Wouldn't use any other company. Reviewed on: 26th July 2022
Sheila Christopher 's avatar
Sheila Christopher

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