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Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
80% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

Does what it says on the tin!

5
Pet Plan customer service is excellent, with staff who are very knowledgable. Reviewed on: 26th July 2022

No quibble with claims

5
I have been with petplan for all of my dogs and wouldn’t go to anyone else. I have a dog now with allergies and joint problems and without petplan I wouldn’t be able to manage them. The pat direct to vet and have never quibbled a claim Reviewed on: 26th July 2022

Easy to use and friendly staff

5
A stress free interaction and easy to deal with at usually a difficult time when you want your furry friend to get the attention they need and deserve. Made to feel not just a number but a valued customer with an even more important patient needing medical assistance. Always happy to explain always puts the patient first Reviewed on: 26th July 2022

Prompt payment

5
We’ve been PetPlan since my dog was 14 weeks old. She has complex health issues and PetPlan has been excellent throughout. I highly recommend them. Reviewed on: 26th July 2022

Best pet insurers

5
I have used Pet Plan for both my dogs insurance for the last 16 years. Claims of which I have done a few, have always been settled quickly with no issues. You might pay a bit more, but peace of mind and great service is worth every penny. Reviewed on: 26th July 2022

Great Pet insurance

5
Fantastic company who have always gone the extra mile when we have had to make a claim. Claims are settled quickly with no quibble. Our last dog had some very expensive vet bills when he suddenly developed cancer. Petplan took all the stress out of the insurance process and we were very grateful for this. Reviewed on: 26th July 2022

Quick response and reliable.

5
We have been with Petplan for 10years now and they are always supportive, deal with claims in a very sufficient manner and when we lost our beloved pet they offered us plenty of emotional support. I would highly recommend them. Reviewed on: 26th July 2022

Reliable company

4
Easy to understand website and policy documentation Reviewed on: 26th July 2022

The best pet insurance company

5
Petplan have given me peace of mind and hassle-free professional service for many years. I never hesitate in choosing them to insure my dogs . Reviewed on: 26th July 2022

HELPFUL, RELIABLE AND CARING

5
Petplan have always been really supportive and helpful when Bobby has needed treatment and their prompt and caring service has made it much easier to cope. Reviewed on: 26th July 2022

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