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Petplan: Pet insurance reviews

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4.84
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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5%
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1%
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1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
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Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Helpful and petloving

5
I like the advice they send to my phone for my dog.When we had a problem a couple of years ago they paid quickly Reviewed on: 26th July 2022
Carol Cox's avatar
Carol Cox

Does what it says on the tin!

5
Pet Plan customer service is excellent, with staff who are very knowledgable. Reviewed on: 26th July 2022
JRSBirmingham 's avatar
JRSBirmingham

No quibble with claims

5
I have been with petplan for all of my dogs and wouldn’t go to anyone else. I have a dog now with allergies and joint problems and without petplan I wouldn’t be able to manage them. The pat direct to vet and have never quibbled a claim Reviewed on: 26th July 2022
Margaret Collinson's avatar
Margaret Collinson

Easy to use and friendly staff

5
A stress free interaction and easy to deal with at usually a difficult time when you want your furry friend to get the attention they need and deserve. Made to feel not just a number but a valued customer with an even more important patient needing medical assistance. Always happy to explain always puts the patient first Reviewed on: 26th July 2022
Adam 's avatar
Adam

Prompt payment

5
We’ve been PetPlan since my dog was 14 weeks old. She has complex health issues and PetPlan has been excellent throughout. I highly recommend them. Reviewed on: 26th July 2022
V Z's avatar
V Z

Best pet insurers

5
I have used Pet Plan for both my dogs insurance for the last 16 years. Claims of which I have done a few, have always been settled quickly with no issues. You might pay a bit more, but peace of mind and great service is worth every penny. Reviewed on: 26th July 2022
Jamie's avatar
Jamie

Great Pet insurance

5
Fantastic company who have always gone the extra mile when we have had to make a claim. Claims are settled quickly with no quibble. Our last dog had some very expensive vet bills when he suddenly developed cancer. Petplan took all the stress out of the insurance process and we were very grateful for this. Reviewed on: 26th July 2022
Tammy N's avatar
Tammy N

Quick response and reliable.

5
We have been with Petplan for 10years now and they are always supportive, deal with claims in a very sufficient manner and when we lost our beloved pet they offered us plenty of emotional support. I would highly recommend them. Reviewed on: 26th July 2022
Marzena S.'s avatar
Marzena S.

Reliable company

4
Easy to understand website and policy documentation Reviewed on: 26th July 2022
Blackberry's avatar
Blackberry

The best pet insurance company

5
Petplan have given me peace of mind and hassle-free professional service for many years. I never hesitate in choosing them to insure my dogs . Reviewed on: 26th July 2022
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J

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