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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Great cover, not cheap but quality

4
No problems when put in a claim for gastric ulcer. Like the helpful videos about issues like lameness etc that come through periodically. Reviewed on: 26th July 2022
Janet Cummings's avatar
Janet Cummings

They keep me informed

5
Love his pet plan send tailored articles to me about the same breed of dog that I have as they give me good tips on how to manage behaviour. It goes hand in hand with providing excellent insurance cover too! Reviewed on: 26th July 2022
Rachael G's avatar
Rachael G

Peace

5
Total peace of mind caring for Louie and love the articles on various aspects that might help in his care Reviewed on: 26th July 2022
Diane Niven's avatar
Diane Niven

An insurance company you can trust

5
Pet plan have always paid up promptly with no questions. I can’t think of any other insurance company that has consistently done that. Reviewed on: 26th July 2022
Neil's avatar
Neil

Glad to have it

5
Although expensive, when needed petplan dealt with my claims and queries efficiently and were generally very helpful Reviewed on: 26th July 2022
Fiona Lonsdale's avatar
Fiona Lonsdale

Helpful and petloving

5
I like the advice they send to my phone for my dog.When we had a problem a couple of years ago they paid quickly Reviewed on: 26th July 2022
Carol Cox's avatar
Carol Cox

Does what it says on the tin!

5
Pet Plan customer service is excellent, with staff who are very knowledgable. Reviewed on: 26th July 2022
JRSBirmingham 's avatar
JRSBirmingham

No quibble with claims

5
I have been with petplan for all of my dogs and wouldn’t go to anyone else. I have a dog now with allergies and joint problems and without petplan I wouldn’t be able to manage them. The pat direct to vet and have never quibbled a claim Reviewed on: 26th July 2022
Margaret Collinson's avatar
Margaret Collinson

Easy to use and friendly staff

5
A stress free interaction and easy to deal with at usually a difficult time when you want your furry friend to get the attention they need and deserve. Made to feel not just a number but a valued customer with an even more important patient needing medical assistance. Always happy to explain always puts the patient first Reviewed on: 26th July 2022
Adam 's avatar
Adam

Prompt payment

5
We’ve been PetPlan since my dog was 14 weeks old. She has complex health issues and PetPlan has been excellent throughout. I highly recommend them. Reviewed on: 26th July 2022
V Z's avatar
V Z

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