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Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
67% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

This is a must have for dog lovers

5
On 3occasions I have had a dog in need of urgent out-of-hours care and follow up treatment. So far the payments to the vet have been prompt and without any unnecessary form filling by myself. Even if I never had a claim I know how quickly vets fees and medication rise, often into thousands of pounds. I love my dogs and they are worth everything to me. Reviewed on: 22nd November 2021

Pet cover

5
Amazing service, no waiting delt with claims straight away Reviewed on: 21st November 2021

Excellent service and payments

5
Several accidents but rapid insurance repayment handled in conjunction with the veterinary practice made the traumas less traumatic thanks to Petplan. Reviewed on: 21st November 2021

Could not do better

5
Our Dog required corrective surgery for a deformed back leg (Per Varus). This company is superb in the way they handle claims - they dealt with the Veterinary surgery themselves with no real input from us - excellent and stress free. Very, very impressed. Reviewed on: 20th November 2021

Amazing insurer

5
Amazing insurer, never had any problems with them. I can claim directly from my vets so all I have to pay is the excess fee and they deal with the rest. Reviewed on: 17th November 2021

Super efficient with claims, very easy to claim. Staff are caring, friendly, and professional. Would not insure with anyone else

5
I have four pets insured with Petplan, 3 cats and a dog. Petplan has been so efficient I have only needed minimal contact with them as there are never any issues. They have made the claims process so simple, and for someone like me who isn’t a fan of calling and speaking on the phone they are a dream. They are keeping up with the current climate and are definitely the best insurance company I have ever used. Reviewed on: 17th November 2021

Amazing service

5
They were sufficient, quick and hassle free when putting in a claim for my dog insurance. So so happy with them. Thank you Pet Plan! Reviewed on: 17th November 2021

Best around

4
Whilst petplan is more expensive They never let me down They always pay out This gives me total peace of mind when it comes to my dog family Reviewed on: 16th November 2021

Over-exceeded my expectations

5
Petplan's customer service is friendly and efficient. I am with Cat Clinic and I could make q direct claim. When I had to take my cats to the hospital Petplan delt with the case very quickly and I got my money back in 7 days. Reviewed on: 16th November 2021

Petplan

5
Great customer service and also an easy service I wasn’t sure who to go with for pet insurance but had been recommended by many for pet plan. So far I have had no problems with themselves and I am happy with who I went with Reviewed on: 16th November 2021

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