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Petplan: Pet insurance reviews

View other Petplan products
4.85
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Petplan

5
Great customer service and also an easy service I wasn’t sure who to go with for pet insurance but had been recommended by many for pet plan. So far I have had no problems with themselves and I am happy with who I went with Reviewed on: 16th November 2021
Sharon's avatar
Sharon

FABULOUS

5
I've had Petplan pet insurance before. Never did I have a problem, they have always paid all my claims. That's why I have taken a new pet insurance out for my new dog, because I can trust them to be there when needed Reviewed on: 15th November 2021
Hanny Jewkes's avatar
Hanny Jewkes

Randy death

5
They are great support even when out of hours vets now did not send on my claim. They took charge immediately just waiting on their response Reviewed on: 15th November 2021
Maggie Marsh's avatar
Maggie Marsh

Excellent service from start to finish!

5
Cannot recommend Petplan enough, when we took out the cover we were quite skeptical about having pet insurance as a whole. My other half thought a lot of them were scams and if you ever did need to make a claim they’d try not to pay out, but we got a free month with our vet and decided to keep it rolling after that for piece of mind, hoping really we wouldn’t ever have to use it. A few months into having our new kitten she got seriously ill and had to visit an emergency vet hospital, having our new fur baby away for us for almost a week was awful, when I rang Petplan to submit a claim and tell them she was in the vet hospital the man I spoke to on the phone went above and beyond, he was so caring and sorry that our kitten was sick and made everything so easy and stress free at a really difficult time. He talked me through how to submit our claim and got us all sorted out. The bill was expectedly large from the vet hospital when our kitten finally came home but Petplan sorted all the communications with the vets and the bill was paid quickly. We are so grateful and honestly I dont believe we would still have our fur baby with us had we not had pet insurance with Petplan, there is no way we’d have been able to afford the treatment. I will never not have cover with them and will always tell our story when suggesting it to anyone considering taking out a policy. Reviewed on: 14th November 2021
Poppy Xenia Ambler's avatar
Poppy Xenia Ambler

Claiming refund

5
Very helpful to have insurance through this company. My lovely kitten Bella got sick just after 3 months of purchased insurance. Vet bill was £380 . After simple and quick claim within 10 days I received refund of my vet bill . Reviewed on: 14th November 2021
Weronika 's avatar
Weronika

Serious insurance

5
The company you can trust and believe they will cover your dog illness Reviewed on: 14th November 2021
Gardenia Miranda's avatar
Gardenia Miranda

Excellent

5
No quibble prompt & reliable. Our 3nd cat insured with petplan... quite easily the most easy company to deal with. Deserve a 5☆ rating Reviewed on: 13th November 2021
Jane's avatar
Jane

Quality service

5
Helpful website, useful information and keeps good contact with their customers Reviewed on: 13th November 2021
Kim's avatar
Kim

Excellent

5
Easy and quick to set up. Recommended by a friend who had a great service after their dog broke its leg. Reviewed on: 13th November 2021
Jane Bell's avatar
Jane Bell

Great service.

5
Fantastic company to deal with. We were unfortunate to have a puppy who developed a very serious illness at only 3 months which required significant veterinary intervention. Every claim was handled quickly and efficiently. I cannot recommend Petplan highly enough. Not necessarily the cheapest but definitely the best. Reviewed on: 12th November 2021
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