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Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
67% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

FABULOUS

5
I've had Petplan pet insurance before. Never did I have a problem, they have always paid all my claims. That's why I have taken a new pet insurance out for my new dog, because I can trust them to be there when needed Reviewed on: 15th November 2021

Randy death

5
They are great support even when out of hours vets now did not send on my claim. They took charge immediately just waiting on their response Reviewed on: 15th November 2021

Excellent service from start to finish!

5
Cannot recommend Petplan enough, when we took out the cover we were quite skeptical about having pet insurance as a whole. My other half thought a lot of them were scams and if you ever did need to make a claim they’d try not to pay out, but we got a free month with our vet and decided to keep it rolling after that for piece of mind, hoping really we wouldn’t ever have to use it. A few months into having our new kitten she got seriously ill and had to visit an emergency vet hospital, having our new fur baby away for us for almost a week was awful, when I rang Petplan to submit a claim and tell them she was in the vet hospital the man I spoke to on the phone went above and beyond, he was so caring and sorry that our kitten was sick and made everything so easy and stress free at a really difficult time. He talked me through how to submit our claim and got us all sorted out. The bill was expectedly large from the vet hospital when our kitten finally came home but Petplan sorted all the communications with the vets and the bill was paid quickly. We are so grateful and honestly I dont believe we would still have our fur baby with us had we not had pet insurance with Petplan, there is no way we’d have been able to afford the treatment. I will never not have cover with them and will always tell our story when suggesting it to anyone considering taking out a policy. Reviewed on: 14th November 2021

Claiming refund

5
Very helpful to have insurance through this company. My lovely kitten Bella got sick just after 3 months of purchased insurance. Vet bill was £380 . After simple and quick claim within 10 days I received refund of my vet bill . Reviewed on: 14th November 2021

Serious insurance

5
The company you can trust and believe they will cover your dog illness Reviewed on: 14th November 2021

Excellent

5
No quibble prompt & reliable. Our 3nd cat insured with petplan... quite easily the most easy company to deal with. Deserve a 5☆ rating Reviewed on: 13th November 2021

Quality service

5
Helpful website, useful information and keeps good contact with their customers Reviewed on: 13th November 2021

Excellent

5
Easy and quick to set up. Recommended by a friend who had a great service after their dog broke its leg. Reviewed on: 13th November 2021

Great service.

5
Fantastic company to deal with. We were unfortunate to have a puppy who developed a very serious illness at only 3 months which required significant veterinary intervention. Every claim was handled quickly and efficiently. I cannot recommend Petplan highly enough. Not necessarily the cheapest but definitely the best. Reviewed on: 12th November 2021

Excellent service, always helpful and courteous when contacted

5
Never had any problems in the 25 years plus I have been with them, excellent customer service Reviewed on: 12th November 2021

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