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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

No Complaints ever!

5
We've been with a Petplan for 4 years now and never had any issues. We lodge a claim and are promptly reimbursement. No issues at all and a comprehensive policy. Reviewed on: 10th March 2022
Samir Durrani's avatar
Samir Durrani

Save your money .....

1
I insured my German Shepherd since a pup, she's 10yrs old now so I've paid roughly £6k in premiums to Petplan. My second claim was last month for £420.00. So they deducted the £95 excess + 20% of the OVERALL amount + ALL the PRESCRIBED foodstuffs over the critical period and they're proposing sending a cheque for £163.00 , for a claim they've had over 5 weeks. I also discovered that Petplan had tried to convince my vet that the illness claimed for was in fact the same illness as my only previous claim, Petplan clearly trying to wriggle out of paying anything! Petplan 'Claim Team' seem appear to try anything to negate a claim and mistake their knowledge, or lack thereof, for a veterinary degree plus years of practise. You'll find most of the positive reviews for Petplan are employees or new pet owners thinking they have 'peace of mind' as it was 'so easy to sign up'. When it comes to making a claim, not so easy. Also, bear in mind the vast majority of visits to the vet come well below the excess charged by Petplan and even if its £20 or £30 over the likelihood is you'll not make a claim in the hope they'll be more receptive when you do. This is most definitely not my experience with Petplan. My advise, put the cost of the premium away each month, it'll be significantly cheaper, you wont need to debate with Petplan to pay the vet bill and you'll more than likely find you've initiated a lovely savings plan which will show a large surplus over and above it's intended use. I have cancelled my policy with Petplan, to not do so would be simply throwing money away and enabling this company to perpetuate their disgraceful business. I have to say I'm amazed Mr Fitzpatrick has seen fit to endorse this disreputable company for his few pieces of silver, staggering how some will apparently say anything for a greedy pound! Reviewed on: 15th January 2022
Stuart Mason's avatar
Stuart Mason

Always helpful

5
They make claiming very easy. Never had a problem Reviewed on: 12th January 2022
Jemma Louise Beynon's avatar
Jemma Louise Beynon

I recommend PetPlan to everyone I know who has a pet.

5
I can't say enough about PetPlan pet insurance. They are absolutely no hassle and have taken the additional burden of the financial stress out of a terrible situation for me and my cat. My vet actually takes the policy without upfront payment, so I only have to pay my co-pay on the day. Now I am confident that in an emergency, I can focus on my pet and not spend extra energy worrying about the added financial strain of an uncovered vet bill. 10/10 Reviewed on: 12th January 2022
Pauline Danley-Cox's avatar
Pauline Danley-Cox

We have found pet plan to be very helpful

5
If ever we have a problem, they are always friendly and understanding. Reviewed on: 30th December 2021
Susan Yeatman's avatar
Susan Yeatman

Reassuring simple insurance

5
I am a first time dog owner and had to take my puppy for emergency treatment for the first time. The claiming system is simple quick and all I had to do was worry about making my dog better! To taking away the anxiety of dog ownership and vet bills away and I can just enjoy him. Thank you Petplan Reviewed on: 7th December 2021
Hannah Constable's avatar
Hannah Constable

Always there when I need

5
Always there when we need support claiming or with information, great service, great price and fully trust them Reviewed on: 7th December 2021
Sian's avatar
Sian

Awesome Service

5
Easy talking and quickly solved problem. Amazing staff. Reviewed on: 6th December 2021
Vagner de Souza's avatar
Vagner de Souza

Brilliant

5
Excellent company and very helpful customer care Reviewed on: 6th December 2021
Debbie 's avatar
Debbie

Great Pet insurance

5
I like using Petplan, it covers a lot of problems and it's easy to work with Reviewed on: 6th December 2021
Lauren Allen's avatar
Lauren Allen

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