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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Recommended

5
I feel a lot more comfortable knowing my gorgeous furries are insured with Petplan. Reviewed on: 26th July 2022
Ld's avatar
Ld

Amazing insurance company

5
Have always been a reliable helpful company and really do put the animals first Reviewed on: 26th July 2022
Natasha 's avatar
Natasha

Warm, fuzzy, friendly insurance.

5
Having just joined the PP insurance scheme for our two kittens, we have been very welcomed, with a friendly, helpful, and positive service in setting up our new insurance plan for our darling kittens. Keep up the good work PP. Reviewed on: 25th July 2022
julianmoore04@btinternet.com's avatar
[email protected]

Simply outstanding

5
We have held a policy with Petplan for many years the ease and speed of addressing claims and the quality of communication is outstanding they are clearly very customer focused and provide a great policy and service Reviewed on: 21st July 2022
Neil D's avatar
Neil D

No Complaints ever!

5
We've been with a Petplan for 4 years now and never had any issues. We lodge a claim and are promptly reimbursement. No issues at all and a comprehensive policy. Reviewed on: 10th March 2022
Samir Durrani's avatar
Samir Durrani

Save your money .....

1
I insured my German Shepherd since a pup, she's 10yrs old now so I've paid roughly £6k in premiums to Petplan. My second claim was last month for £420.00. So they deducted the £95 excess + 20% of the OVERALL amount + ALL the PRESCRIBED foodstuffs over the critical period and they're proposing sending a cheque for £163.00 , for a claim they've had over 5 weeks. I also discovered that Petplan had tried to convince my vet that the illness claimed for was in fact the same illness as my only previous claim, Petplan clearly trying to wriggle out of paying anything! Petplan 'Claim Team' seem appear to try anything to negate a claim and mistake their knowledge, or lack thereof, for a veterinary degree plus years of practise. You'll find most of the positive reviews for Petplan are employees or new pet owners thinking they have 'peace of mind' as it was 'so easy to sign up'. When it comes to making a claim, not so easy. Also, bear in mind the vast majority of visits to the vet come well below the excess charged by Petplan and even if its £20 or £30 over the likelihood is you'll not make a claim in the hope they'll be more receptive when you do. This is most definitely not my experience with Petplan. My advise, put the cost of the premium away each month, it'll be significantly cheaper, you wont need to debate with Petplan to pay the vet bill and you'll more than likely find you've initiated a lovely savings plan which will show a large surplus over and above it's intended use. I have cancelled my policy with Petplan, to not do so would be simply throwing money away and enabling this company to perpetuate their disgraceful business. I have to say I'm amazed Mr Fitzpatrick has seen fit to endorse this disreputable company for his few pieces of silver, staggering how some will apparently say anything for a greedy pound! Reviewed on: 15th January 2022
Stuart Mason's avatar
Stuart Mason

Always helpful

5
They make claiming very easy. Never had a problem Reviewed on: 12th January 2022
Jemma Louise Beynon's avatar
Jemma Louise Beynon

I recommend PetPlan to everyone I know who has a pet.

5
I can't say enough about PetPlan pet insurance. They are absolutely no hassle and have taken the additional burden of the financial stress out of a terrible situation for me and my cat. My vet actually takes the policy without upfront payment, so I only have to pay my co-pay on the day. Now I am confident that in an emergency, I can focus on my pet and not spend extra energy worrying about the added financial strain of an uncovered vet bill. 10/10 Reviewed on: 12th January 2022
Pauline Danley-Cox's avatar
Pauline Danley-Cox

We have found pet plan to be very helpful

5
If ever we have a problem, they are always friendly and understanding. Reviewed on: 30th December 2021
Susan Yeatman's avatar
Susan Yeatman

Reassuring simple insurance

5
I am a first time dog owner and had to take my puppy for emergency treatment for the first time. The claiming system is simple quick and all I had to do was worry about making my dog better! To taking away the anxiety of dog ownership and vet bills away and I can just enjoy him. Thank you Petplan Reviewed on: 7th December 2021
Hannah Constable's avatar
Hannah Constable

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