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Petplan: Pet insurance reviews

View other Petplan products
4.85
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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5%
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1%
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Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
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Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Excellent service, always helpful and courteous when contacted

5
Never had any problems in the 25 years plus I have been with them, excellent customer service Reviewed on: 12th November 2021
Diane McElderry's avatar
Diane McElderry

Excellent support when needed

5
My dog has required a great deal of veterinary care and Petplan have supported me throughout. Reviewed on: 12th November 2021
E A Brooke's avatar
E A Brooke

Trustworthy insurance

4
I have used pet plan over the years for my animals and have always had quick responses, easy to use, quick to payout. Also like other insurances they do not hide things your not covered for in small print. Reviewed on: 12th November 2021
Anonymous's avatar
Anonymous

The loss of my furbaby

5
I lost my little pom in July she was only 6 that hurt so much and until recently I haven't been able to talk about her without crying. Pet pkan was there every step and paid out when needed, not only did they refund any money I paid out but they also do direct claims when you don't have endless funds to keep paying vet bills. Thank you so much for making an extremely difficult time more bearable I reckoned petplan to anyone if you have a loving little furbaby take it from me take out insurance you never know when you will need them Reviewed on: 11th November 2021
Roselyn Moseley's avatar
Roselyn Moseley

Takes the worry out of caring

5
We have always insured our dogs with Petplan. Although they are not the cheapest policy there is a reason for that - outstanding service! When the time comes that you need them most, there is never any trouble with a claim. It is dealt with sympathetically and quickly. I never want to have to make a choice between the cost and care for my dog. With Petplan, I only need to think about what is best for my dog and not how much I can pay for treatment. Reviewed on: 11th November 2021
Sheridan Start's avatar
Sheridan Start

Fantanstic pet insurance

5
Bryn is the third dog we have had insured with PetPlan and we have never had any problems with claims for him or our other dogs who have passed. They are truthful when they say "Cover for Life" I cannot fault them at all Reviewed on: 10th November 2021
Frank Griggs's avatar
Frank Griggs

Upstanding and helpful

5
I lost my cat angel in august and the claiming process was so easy . Losing angel was really hard and the simplicity of claiming helped Reviewed on: 10th November 2021
Caroline Clover's avatar
Caroline Clover

Excellent no fuss service

5
When our dog was only a few months old he became extremely ill. He had to stay in the vet hospital for a week, undergo an operation and be tube fed through his neck. Thankfully he made a full recovery. I had one simple conversation with Petplan with the rest handled by the vet. There was no challenge, no fuss about the size of the bill and it was extremely reassuring at a very difficult time. I recommend Petplan to all our friends Reviewed on: 10th November 2021
Peter Maddison's avatar
Peter Maddison

secure feeling to know PetPlan are always there

5
Been delighted with the manner in which PetPlan work with the Vet to handle the 2 operations our puppy has had this year Reviewed on: 9th November 2021
Chris Larkin's avatar
Chris Larkin

Peace of mind

5
Excellent service, my shi tzu has been ill since she was born and if it wasnt for the help from petplan to help with all her medical treatments we would not have had the 8 precious with her in our life and shes doing great so i greatly appreciate everything yous have done to make this possible. Thankyou Reviewed on: 8th November 2021
TRACY McLELLAN's avatar
TRACY McLELLAN

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