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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Always there when I need

5
Always there when we need support claiming or with information, great service, great price and fully trust them Reviewed on: 7th December 2021
Sian's avatar
Sian

Awesome Service

5
Easy talking and quickly solved problem. Amazing staff. Reviewed on: 6th December 2021
Vagner de Souza's avatar
Vagner de Souza

Brilliant

5
Excellent company and very helpful customer care Reviewed on: 6th December 2021
Debbie 's avatar
Debbie

Great Pet insurance

5
I like using Petplan, it covers a lot of problems and it's easy to work with Reviewed on: 6th December 2021
Lauren Allen's avatar
Lauren Allen

Excellent

5
Really great prices and they are really helpful when you need to make a claim or have questions. One of my animals was taken sick and they were really swift. Whenever I called to make enquiries they always asked how my pet was doing. These small things matter to pet owners. Reviewed on: 5th December 2021
David Collier's avatar
David Collier

Excellent service and cover

5
Deal direct with vet when going through stress of dog being unwell takes the strain of more worry Reviewed on: 4th December 2021
Anna Scoltock's avatar
Anna Scoltock

Excellent

5
Easy clear website and excellent customer service Reviewed on: 3rd December 2021
lucyowen555@btinternet.com's avatar
[email protected]

Good value for money ..a company dedicated to animals.

5
Looked at a lot ov insurance companies once i purchased my dog ...then decided to have him castrated at the vets an was offered this service with petplan with one mths insurance free to which i thaught was amazing ...then looked them up on ther website an decided that not only am i getting good value for money ...but they are also a company dedicated to an animals welfare ...an dont seem to be in it just for the money ..like other companies .. Reviewed on: 3rd December 2021
Darren smith's avatar
Darren smith

Friendly and understanding

5
I have used Petplan for years, previously my horse was insured and now my cat is insured. My horse was a nightmare with injuries and Petplan took the stress away. Thankfully my Maine Coon is a healthy and fit ball of fluff, but animals are unpredictable and it takes one small thing and your looking at huge bills, however making monthly payments lessons that burden and the friendliness of the staff definitely take the stress out of making a claim. Reviewed on: 30th November 2021
Susan's avatar
Susan

A little pricey but worth it

5
I have claimed a few times for my jrt and have had no problems. Staff seem to be warm, caring and ready to help with respect and empathy. Reviewed on: 29th November 2021
RN's avatar
RN

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