Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2343)

Friendly and understanding

5
I have used Petplan for years, previously my horse was insured and now my cat is insured. My horse was a nightmare with injuries and Petplan took the stress away. Thankfully my Maine Coon is a healthy and fit ball of fluff, but animals are unpredictable and it takes one small thing and your looking at huge bills, however making monthly payments lessons that burden and the friendliness of the staff definitely take the stress out of making a claim. Reviewed on: 30th November 2021
Susan's avatar
Susan

A little pricey but worth it

5
I have claimed a few times for my jrt and have had no problems. Staff seem to be warm, caring and ready to help with respect and empathy. Reviewed on: 29th November 2021
RN's avatar
RN

Just brilliant

5
I’ve never had pet insurance before, but decided to obtain for our new puppy, he fell very ill and the vets and pet plan were brilliant no hassle stress free and a happy heathy little fur baby at the end of it. They made the claim so easy leaving me to just concentrate on his after care . Thankyou Reviewed on: 28th November 2021
Gail's avatar
Gail

Naj

5
Best insurance company, highly recommend it. They deal with the problem quickly and efficiently. Reviewed on: 28th November 2021
Naj Sayed's avatar
Naj Sayed

Satisfaction indeed!

5
I decided to try this company when my new dog arrived. I found the log-in simple and self explanatory and, once I had created Misty's account, it is easy to follow their instructions & advice whether asking for general information or placing a claim. Lovely folk on the end of the phone too! Excellent company which meets our needs, it's ideal for Misty and me. Reviewed on: 27th November 2021
Sarah Dyer's avatar
Sarah Dyer

Thay aww very good insurance company

5
Very good and I will recommend them to everyone Reviewed on: 26th November 2021
dannystevensdj1@gmail.com's avatar
[email protected]

Excellent service

5
Petplan are a first class company the staff are excellent the policy is spot on and they don’t quibble when you put a claim in they pay the vets fees promptly which is good for everyone concerned would highly recommend this company and believe me I have tried many others over the years . Reviewed on: 26th November 2021
Ann Heward's avatar
Ann Heward

Multi cover is good

4
Very helpful when setting up. Got some vouchers and multi discount Reviewed on: 25th November 2021
Natalie 's avatar
Natalie

Started with petplan

5
We have recently added a little doggy to our family. This is out first family dog So I had a lot of questions about politics but they was great help me though every step of the way Reviewed on: 25th November 2021
Nat's avatar
Nat

Amazing

5
Didn't have a problem at all claiming for Marley so helpful on the phone & so to claim on line Reviewed on: 24th November 2021
Jo's avatar
Jo

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill