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Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
50% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

Excellent fast service

5
Easy to understand, great customer service. Fast payout process and even dealt direct with our vet surgeon. Stress free! Reviewed on: 8th November 2021

Excellent insurance

5
Very helpful when I had to claim as my dog was very ill, they dealt straight with the vets which made a difficult time less stressful. Knowledgeable and excellent customer service , will help with any query or question you may have regarding your policy. 5 star insurance and reasonable prices for insurance. Reviewed on: 7th November 2021

Quick & Easy

4
It only took 5 minutes to complete and Bella was covered immediately after. Bella definitely has the best pet insurance out of them all, great company I would recommend to everyone to get your pet covered by petplan Reviewed on: 6th November 2021

Making a claim

5
Following an injury to my puppy who needed urgent vets treatment I had to make a claim and I was very impressed with the ease at which this was done and with the timely and understanding response. My claim was settled within a week, no fuss or hassle and has given me peace of mind in knowing my much loved dog will be looked after Thank you pet plan Reviewed on: 6th November 2021

100% recommend Petplan

5
I only took out insurance for my dog a year ago I hadn’t taken out the insurance long and become unfortunate that my dog became paralysed due to the dreaded IVDD disease. I was devastated. I thought there was no chance of using my insurance due to only taken out the insurance a couple of months before but sure enough Petplan supported my claim. I couldn’t of been happier we couldn’t afford to have the operation for our dog without the support from Petplan Thank you! Reviewed on: 5th November 2021

Very quick, easy, good pay outs

5
A very good pet insurance company who 9/10 pays out, very quick with pay outs, easy to use and good service. Reviewed on: 5th November 2021

Always payed on time and very helpful

5
My dog as been really poorly he got diabetes petplan took all the worries from me and will always be thankful Reviewed on: 4th November 2021

Excellent

5
Really helpful all straight forward Reviewed on: 3rd November 2021

Excellent

5
Easy to set up easy to log in to see policy’s highly recommended Reviewed on: 3rd November 2021

Seamless acceptance at my vet

5
Highly recommended by vets and easily accepted on the rare occasions I have had need of it. Reviewed on: 3rd November 2021

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