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Petplan: Pet insurance reviews

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4.85
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Excellent service

5
We have used PetPlan for the last 7 years & they are always very helpful & understanding. Great service Reviewed on: 8th November 2021
lisagermany@live.co.uk's avatar
[email protected]

Excellent fast service

5
Easy to understand, great customer service. Fast payout process and even dealt direct with our vet surgeon. Stress free! Reviewed on: 8th November 2021
labownes88@gmail.com's avatar
[email protected]

Excellent insurance

5
Very helpful when I had to claim as my dog was very ill, they dealt straight with the vets which made a difficult time less stressful. Knowledgeable and excellent customer service , will help with any query or question you may have regarding your policy. 5 star insurance and reasonable prices for insurance. Reviewed on: 7th November 2021
E Higham's avatar
E Higham

Quick & Easy

4
It only took 5 minutes to complete and Bella was covered immediately after. Bella definitely has the best pet insurance out of them all, great company I would recommend to everyone to get your pet covered by petplan Reviewed on: 6th November 2021
Sophi's avatar
Sophi

Making a claim

5
Following an injury to my puppy who needed urgent vets treatment I had to make a claim and I was very impressed with the ease at which this was done and with the timely and understanding response. My claim was settled within a week, no fuss or hassle and has given me peace of mind in knowing my much loved dog will be looked after Thank you pet plan Reviewed on: 6th November 2021
Nikki's avatar
Nikki

100% recommend Petplan

5
I only took out insurance for my dog a year ago I hadn’t taken out the insurance long and become unfortunate that my dog became paralysed due to the dreaded IVDD disease. I was devastated. I thought there was no chance of using my insurance due to only taken out the insurance a couple of months before but sure enough Petplan supported my claim. I couldn’t of been happier we couldn’t afford to have the operation for our dog without the support from Petplan Thank you! Reviewed on: 5th November 2021
Gemma's avatar
Gemma

Very quick, easy, good pay outs

5
A very good pet insurance company who 9/10 pays out, very quick with pay outs, easy to use and good service. Reviewed on: 5th November 2021
Alisha 's avatar
Alisha

Always payed on time and very helpful

5
My dog as been really poorly he got diabetes petplan took all the worries from me and will always be thankful Reviewed on: 4th November 2021
Diane Arch's avatar
Diane Arch

Excellent

5
Really helpful all straight forward Reviewed on: 3rd November 2021
Kathleen's avatar
Kathleen

Excellent

5
Easy to set up easy to log in to see policy’s highly recommended Reviewed on: 3rd November 2021
Jade Elkington's avatar
Jade Elkington

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