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Petplan: Pet insurance reviews

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4.85
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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5%
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1%
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Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
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Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Seamless acceptance at my vet

5
Highly recommended by vets and easily accepted on the rare occasions I have had need of it. Reviewed on: 3rd November 2021
Rank Badyin's avatar
Rank Badyin

Very understanding and reliable

5
Since the start of the pandemic, the Petplan procedure has changed and the vet deals with the claim now. It is much easier this way and saves me times. I pay the excess and the admin fee to the vet and Pet Plan do the rest. When I have a query the person on the phone is very understanding and listens to any thing I am not sure about and is very helpful. I feel safe to continue insurance for Kiki our cat. Reviewed on: 3rd November 2021
vanessa martin's avatar
vanessa martin

Fantastic and caring company

5
Our 18 month old feline Loki has had very scary few months, he was admitted to an animal hospital with worries of a tumour on his lungs. Thankfully he has feline asthma. Pet plan were amazing. They paid the hospital directly so we didn’t have to pay any fees. They have paid every claim we have ever put in and there was never any hassle. We will never leave Petplan as they have been amazing at such a scary time and have never gave us any hassle when claiming. Brilliant insurers who generally care about their clients. Reviewed on: 2nd November 2021
Bethany Puffett's avatar
Bethany Puffett

So very helpful

5
Petplan have always been so very helpful, always there if my pet needs help Reviewed on: 2nd November 2021
Anne Wood's avatar
Anne Wood

So easy and best priced

5
We always scrutinise recommendations and we could not fault the petplan policy against the price. Really easy to sign up, absolutely no hassle, all the information is clear and well laid out. Thankfully we havent had to make a claim but I am confident if we ever did, we would be looked after. Reviewed on: 2nd November 2021
Ollie's avatar
Ollie

Best insurance company ever

5
They were always super prompt, answering swiftly and the services were top notch. Reviewed on: 2nd November 2021
Vlad C.'s avatar
Vlad C.

Worth recommending

5
Petplan have been amazing. They are prompt and helpful as well as refunding our claims. It's a real peace of mind to know that our beloved pets are covered when they need the medical attention. They deal directly with the vet so there's no stress for the pet owner. I would highly recommend them. Reviewed on: 2nd November 2021
lucy watson's avatar
lucy watson

Brill

5
Brill and easy to use company. Have them with all my pets as well as all my families pets. Wouldn’t go elsewhere Reviewed on: 2nd November 2021
Ben Morlidge's avatar
Ben Morlidge

Top marks

5
East quick reliable could ask for anything else Reviewed on: 2nd November 2021
Robert Tellie Trowsdale's avatar
Robert Tellie Trowsdale

Reliable and worry free

5
Petplan has always provided a stress free service when you need it most. Using your pet insurance means there is a health worry with your pet and I have found that Petplan have always been easy to contact, easy to process claims with and very efficient at paying out on claims. I have lifetime of an illness cover which is worth every penny. The app is excellent and allows me to deal with issues or concerns on the go. Reviewed on: 2nd November 2021
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kerry chapman

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