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Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
50% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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1%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

Very understanding and reliable

5
Since the start of the pandemic, the Petplan procedure has changed and the vet deals with the claim now. It is much easier this way and saves me times. I pay the excess and the admin fee to the vet and Pet Plan do the rest. When I have a query the person on the phone is very understanding and listens to any thing I am not sure about and is very helpful. I feel safe to continue insurance for Kiki our cat. Reviewed on: 3rd November 2021

Fantastic and caring company

5
Our 18 month old feline Loki has had very scary few months, he was admitted to an animal hospital with worries of a tumour on his lungs. Thankfully he has feline asthma. Pet plan were amazing. They paid the hospital directly so we didn’t have to pay any fees. They have paid every claim we have ever put in and there was never any hassle. We will never leave Petplan as they have been amazing at such a scary time and have never gave us any hassle when claiming. Brilliant insurers who generally care about their clients. Reviewed on: 2nd November 2021

So very helpful

5
Petplan have always been so very helpful, always there if my pet needs help Reviewed on: 2nd November 2021

So easy and best priced

5
We always scrutinise recommendations and we could not fault the petplan policy against the price. Really easy to sign up, absolutely no hassle, all the information is clear and well laid out. Thankfully we havent had to make a claim but I am confident if we ever did, we would be looked after. Reviewed on: 2nd November 2021

Best insurance company ever

5
They were always super prompt, answering swiftly and the services were top notch. Reviewed on: 2nd November 2021

Worth recommending

5
Petplan have been amazing. They are prompt and helpful as well as refunding our claims. It's a real peace of mind to know that our beloved pets are covered when they need the medical attention. They deal directly with the vet so there's no stress for the pet owner. I would highly recommend them. Reviewed on: 2nd November 2021

Brill

5
Brill and easy to use company. Have them with all my pets as well as all my families pets. Wouldn’t go elsewhere Reviewed on: 2nd November 2021

Top marks

5
East quick reliable could ask for anything else Reviewed on: 2nd November 2021

Reliable and worry free

5
Petplan has always provided a stress free service when you need it most. Using your pet insurance means there is a health worry with your pet and I have found that Petplan have always been easy to contact, easy to process claims with and very efficient at paying out on claims. I have lifetime of an illness cover which is worth every penny. The app is excellent and allows me to deal with issues or concerns on the go. Reviewed on: 2nd November 2021

Fantastic pet insurance!

5
Petplan have always been my number one choice for pet insurance. They have helped me on a few occasions when my pet had an injury. I always recommend them to anyone who has a pet. Reviewed on: 1st November 2021

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