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Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
50% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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1%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

Great prices for my new puppy

5
Fab prices for my new puppy - also amazing deals if bought through Pets at Home as they are linked with PetPlan - 10% off my puppies first year of insurance and also a £30 pets at home voucher. Thankyou PetPlan! Reviewed on: 1st November 2021

Peace of mind

5
Our new pup will be the fourth to be covered by Pet plan. Whilst not the cheapest provider we have always had faith that our dogs can be well looked after if necessary. The service is excellent and, albeit only a few claims, we have never needed to fight our corner to get treatment paid for. Reviewed on: 1st November 2021

Pays up very fast and lets us insure the dog in old age

5
Every time I have claimed we get the money very quickly. No questions, no problems. They have been the insurance on my last 4 dogs and they have insured ALL to the very end. Amazing Reviewed on: 1st November 2021

Best pet insurance

5
Best pet insurance out there, I’ve never had a problem with them, poilot and helpful staff will always recommend to anyone with pets! Reviewed on: 31st October 2021

Petplan insurance.

5
Never had to take one out yet but I know it's there if I need it. Was so friendly and helpful when I took out policy. Reviewed on: 28th October 2021

Excellent knowledge and customer service

5
This is the first time I have purchased pet insurance and the whole process was seamless and the service was excellent. Reviewed on: 28th October 2021

Very sick little boy cat.

5
Forky my beautiful 16 month old cat was a happy, healthy and energetic little chap who was loving life with his brother. At 16 months he began to go off his food and had no interest or energy. After visiting the vets, he has developed a horrible condition which is affecting his red cells. All I can say is Thank God I had Petplan insurance. I was recommended Petplan a year ago when I got the boys and had hoped I would never have to us it. Forky has been in and out of hospital for 6 weeks now and Petplan have been fantastic. they have paid his claims quicker than I would have thought possible with no messing around or fuss. Thanks Petplan Reviewed on: 28th October 2021

Outstanding Service

5
I chose a plan which meant my Dog was covered for life. Which turned out to be the best thing I ever did. After previous bad experiences with insurances Petplan has supported my Dogs illness and I've never had a single problem. I wouldnt go anywhere else. Reviewed on: 28th October 2021

The Best

5
Petplan have always, always been brilliant. We have 2x Labradors, one of whom has been most unlucky in terms of accidents and illnesses but as owners we have been very lucky both in terms of our brilliant vets but also the fantastic service we continually and consistently receive from Petplan. Everything is simple, quick and straightforward, allowing us to focus on giving our Labs the best possible quality of life. Thank you Petplan! Reviewed on: 28th October 2021

Peace of mind

5
You can’t put a price on peace of mind and this along with great, quick service is what I’ve always had with Pertplan. I moved insurers once during the life of my 10 year old Labrador but returned the very next year! Reviewed on: 28th October 2021

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