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Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
50% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

Exceptional Service and Peace of mind

5
Having a insurance cover for my fur baby is so important to me to ensure if needed she is able to receive the best care. Petplan have provided this throughout the years. If I call them and ask questions they advise me and have put my mind at ease. Having claimed for veterinary fees their website is user friendly to make a claim and payment is made within a few day. I cannot fault Petplan and praise them for an all round exceptional service. Reviewed on: 27th October 2021

clear clean and easy

5
it a quick clean and easy set up and application process with friendly customer service and help if required with competitive rates and cover great for first time owners like my self and partner Reviewed on: 27th October 2021

Petplan have been a constant...

5
Petplan have been a constant in our pet ownership, any contact we have made with them has been pleasant and supportive. We have confidence that they are there to support us and the life of our beloved animal. We have claimed before, Petplan were there for us. I have needed to claim since and protocols have changed, Petplan have been there for us. The website is easy to navigate and when we did encounter a technical issue it was supported and resolved by very friendly telephone staff. Thank you Petplan, you're still with us and we're still with you. Reviewed on: 26th October 2021

Amazing service

5
Great communication, speedy payments, regular updates, Reviewed on: 24th October 2021

Great service

5
They care about your pet and help to ease your worry and ensure everything goes smoothly. Reviewed on: 23rd October 2021

Great Service

5
Let me know what was going on with my claims and paid directly to the vet the full amount with no hassle at all. Exactly what you need when going through a difficult time with your pet. Reviewed on: 23rd October 2021

Pet plan is used to dealing with vets and vet nurses and makes it easier for customers

5
They are very professional and friendly and helpful. Vets prefer to liaise with pet plan because they are extremely good at what they do. Much more experience in dealing with professionals and customers and are pet centred. Reviewed on: 22nd October 2021

Peace of mind

5
Petplan gives me reassurance and peace of mind that my epileptic labradoodle will be given the very best care and attention without me worrying about the cost. Having a condition like epilepsy can be daunting alone without the added worry of funding vets fees and medication. Petplan respond quickly whenever I make a claim. Nothing is too much trouble. The staff at Petplan are very supportive & professional and without them my dog would not have the quality of care or medical assistance that he has had to date. Reviewed on: 22nd October 2021

Reliable, quick, trusting

5
When my cat was I’ll, he needed a lot of veterinary care. Pet plan paid me straight away and made it so easy for me in such a tough time. Reviewed on: 22nd October 2021

Very quick service

5
I have recommended several friends with their pets to use Petplan. They are a excellent company and both my vet's and RVC deal with them direct with no problems. Reviewed on: 22nd October 2021

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