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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Fantanstic pet insurance

5
Bryn is the third dog we have had insured with PetPlan and we have never had any problems with claims for him or our other dogs who have passed. They are truthful when they say "Cover for Life" I cannot fault them at all Reviewed on: 10th November 2021
Frank Griggs's avatar
Frank Griggs

Upstanding and helpful

5
I lost my cat angel in august and the claiming process was so easy . Losing angel was really hard and the simplicity of claiming helped Reviewed on: 10th November 2021
Caroline Clover's avatar
Caroline Clover

Excellent no fuss service

5
When our dog was only a few months old he became extremely ill. He had to stay in the vet hospital for a week, undergo an operation and be tube fed through his neck. Thankfully he made a full recovery. I had one simple conversation with Petplan with the rest handled by the vet. There was no challenge, no fuss about the size of the bill and it was extremely reassuring at a very difficult time. I recommend Petplan to all our friends Reviewed on: 10th November 2021
Peter Maddison's avatar
Peter Maddison

secure feeling to know PetPlan are always there

5
Been delighted with the manner in which PetPlan work with the Vet to handle the 2 operations our puppy has had this year Reviewed on: 9th November 2021
Chris Larkin's avatar
Chris Larkin

Peace of mind

5
Excellent service, my shi tzu has been ill since she was born and if it wasnt for the help from petplan to help with all her medical treatments we would not have had the 8 precious with her in our life and shes doing great so i greatly appreciate everything yous have done to make this possible. Thankyou Reviewed on: 8th November 2021
TRACY McLELLAN's avatar
TRACY McLELLAN

Excellent service

5
We have used PetPlan for the last 7 years & they are always very helpful & understanding. Great service Reviewed on: 8th November 2021
lisagermany@live.co.uk's avatar
[email protected]

Excellent fast service

5
Easy to understand, great customer service. Fast payout process and even dealt direct with our vet surgeon. Stress free! Reviewed on: 8th November 2021
labownes88@gmail.com's avatar
[email protected]

Excellent insurance

5
Very helpful when I had to claim as my dog was very ill, they dealt straight with the vets which made a difficult time less stressful. Knowledgeable and excellent customer service , will help with any query or question you may have regarding your policy. 5 star insurance and reasonable prices for insurance. Reviewed on: 7th November 2021
E Higham's avatar
E Higham

Quick & Easy

4
It only took 5 minutes to complete and Bella was covered immediately after. Bella definitely has the best pet insurance out of them all, great company I would recommend to everyone to get your pet covered by petplan Reviewed on: 6th November 2021
Sophi's avatar
Sophi

Making a claim

5
Following an injury to my puppy who needed urgent vets treatment I had to make a claim and I was very impressed with the ease at which this was done and with the timely and understanding response. My claim was settled within a week, no fuss or hassle and has given me peace of mind in knowing my much loved dog will be looked after Thank you pet plan Reviewed on: 6th November 2021
Nikki's avatar
Nikki

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