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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

100% recommend Petplan

5
I only took out insurance for my dog a year ago I hadn’t taken out the insurance long and become unfortunate that my dog became paralysed due to the dreaded IVDD disease. I was devastated. I thought there was no chance of using my insurance due to only taken out the insurance a couple of months before but sure enough Petplan supported my claim. I couldn’t of been happier we couldn’t afford to have the operation for our dog without the support from Petplan Thank you! Reviewed on: 5th November 2021
Gemma's avatar
Gemma

Very quick, easy, good pay outs

5
A very good pet insurance company who 9/10 pays out, very quick with pay outs, easy to use and good service. Reviewed on: 5th November 2021
Alisha 's avatar
Alisha

Always payed on time and very helpful

5
My dog as been really poorly he got diabetes petplan took all the worries from me and will always be thankful Reviewed on: 4th November 2021
Diane Arch's avatar
Diane Arch

Excellent

5
Really helpful all straight forward Reviewed on: 3rd November 2021
Kathleen's avatar
Kathleen

Excellent

5
Easy to set up easy to log in to see policy’s highly recommended Reviewed on: 3rd November 2021
Jade Elkington's avatar
Jade Elkington

Seamless acceptance at my vet

5
Highly recommended by vets and easily accepted on the rare occasions I have had need of it. Reviewed on: 3rd November 2021
Rank Badyin's avatar
Rank Badyin

Very understanding and reliable

5
Since the start of the pandemic, the Petplan procedure has changed and the vet deals with the claim now. It is much easier this way and saves me times. I pay the excess and the admin fee to the vet and Pet Plan do the rest. When I have a query the person on the phone is very understanding and listens to any thing I am not sure about and is very helpful. I feel safe to continue insurance for Kiki our cat. Reviewed on: 3rd November 2021
vanessa martin's avatar
vanessa martin

Fantastic and caring company

5
Our 18 month old feline Loki has had very scary few months, he was admitted to an animal hospital with worries of a tumour on his lungs. Thankfully he has feline asthma. Pet plan were amazing. They paid the hospital directly so we didn’t have to pay any fees. They have paid every claim we have ever put in and there was never any hassle. We will never leave Petplan as they have been amazing at such a scary time and have never gave us any hassle when claiming. Brilliant insurers who generally care about their clients. Reviewed on: 2nd November 2021
Bethany Puffett's avatar
Bethany Puffett

So very helpful

5
Petplan have always been so very helpful, always there if my pet needs help Reviewed on: 2nd November 2021
Anne Wood's avatar
Anne Wood

So easy and best priced

5
We always scrutinise recommendations and we could not fault the petplan policy against the price. Really easy to sign up, absolutely no hassle, all the information is clear and well laid out. Thankfully we havent had to make a claim but I am confident if we ever did, we would be looked after. Reviewed on: 2nd November 2021
Ollie's avatar
Ollie

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