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Petplan: Pet insurance reviews

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4.85
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Great communication and customer service

5
So glad we have taken out cover for our cats from this company for peace of mind and they have great customer service and keep us updated regularly Reviewed on: 17th October 2021
Martin Clements's avatar
Martin Clements

Friendly staff that are happy to help whenever

3
Petplan make me feel like I’m apart of the family always Reviewed on: 16th October 2021
Loca's avatar
Loca

we pay for the best

5
Laddie had operation for a cyst on his tail at Alton. very successful. Reviewed on: 14th October 2021
Ron Goldie's avatar
Ron Goldie

Trustable, good value of money

5
Good customer service, very helpful when needed. Compare to the other one of the best offers in the market. Reviewed on: 14th October 2021
Aziza One's avatar
Aziza One

Eveything an Insurance Policy Should Be - and so rarely is

5
The true measure of any insurance policy is how they react when you make a claim. Unfortunately we have had to make two fairly large claims in respect of our Golden Retriever in the last two years and, on both occasions, Petplan have been extremely good. The process to make a claim is very easy - you answer about 6 questions on-line and they handle the rest liaising directly with the vet. Response is very quick and you are informed by email of progress or can log in to check how the claim is proceeding. Cannot fault the service - very impressed (in case you can't tell!!) Thanks Reviewed on: 14th October 2021
Simon G's avatar
Simon G

Great service

5
Covered my dog’s illness with no fuss or delays. Reviewed on: 14th October 2021
Kostas's avatar
Kostas

OK but expensive

3
OK but expensive but great cover, £42 with %10 off for first year for a staff cross is a bit excessive Reviewed on: 13th October 2021
Gary 's avatar
Gary

Simply the Best

5
Professional,reliable and honest, from the time my dog was a puppy till the old dog we have before us now. Despite his health problems there has never been any question of any issues reinsurance him year after year .with Petplan. Reviewed on: 13th October 2021
arlenemerrileesmorse@yahoo.co.uk's avatar
[email protected]

One very happy customer

5
I have been with this company for 5 years now and unfortunately one of our pets had an sudden illness which resulted in our pet passing away I cannot thank petplan enough for taking care of our pet. Also our other pet had a illness which I am in the process of getting finalised I would have know hesition recommending this company. Reviewed on: 13th October 2021
Frank Crombie's avatar
Frank Crombie

Amazing

5
Caring insurers who settle claims in a timely manner, especially in those tough times. Reviewed on: 13th October 2021
Demi-Lee Stracey's avatar
Demi-Lee Stracey

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