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Petwise: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.94 (18 reviews)

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1.79

Based on 18 reviews, last reviewed 23rd Sep 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

2 star

71%

Latest highest rating:

4

Slow but they get there. Our dog was diagnosed with Cushings disease and we put in our claims via the vet. All the claims have been paid and only £200 excess taken once. £33 a... Read more Reviewed on: 17th November 2023

Latest lowest rating:

1

Money grabbers This company is terrible for customer service and processing times for claims. I have submitted claims in the past where I have waited for months for ... Read more Reviewed on: 23rd September 2024

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About this product

Insuring an older pet can sometimes prove difficult. And once you’ve found a provider to accommodate their age, the premium price is the next hurdle. We collect Petwise pet insurance reviews to give you insight into the provider and its policies.

Petwise pet insurance policies are designed specifically for senior pets. Cover is available for cats and dogs aged seven years and over, with no maximum age limit. This means that your pet can be covered throughout the entirety of their elder years. Choose between seven levels of cover for flexible protection.

If you’re looking to insure a senior pet, check out our Petwise pet insurance reviews. Find out about policyholders' experiences with the provider and how satisfied they’ve been with the cover. Learn more about the cover for age-related illnesses to decide if Petwise is right for you and your pet. Find out more about the premium cost and varying levels of protection. Read all of this and more in the reviews on Smart Money People.

Have you had a policy with Petwise? Tell us how old your pet is, and any age-related conditions they have suffered whilst covered by Petwise. Have you been satisfied with the customer service you received? Share any experience you have with the claims process: how well has the provider handled your claims? Which level of cover did you opt for, and did it turn out to be as comprehensive as you needed? Would you renew your policy and recommend the provider to family and friends? Write an honest Petwise review today. Together, we can help people like you make better financial decisions.

Petwise Pet Insurance reviews (18)

Review of the Petwise, Pet Insurance:

Money grabbers

This company is terrible for customer service and processing times for claims. I have submitted claims in the past where I have waited for months for settlement. The last claim took 4 phone calls and two emails between myself and the vet to settle over a period of 3 months. They rarely responded to my emails and only do something when activated by a follow-up phone call. In saying that, I am currently on hold for over 30 minutes and counting trying to speak to them about my insurance policy which they have r aisedby almost 700% in just over one year. As a result, I tried insurance elsewhere but because my dog is over 10 years old and has pre-existing condition (although it is now cured!), other insurance companies will not offer cover. Reviewed on: 23rd September 2024

Deducting two excess payments for single condition

Our dog developed crucial ligament problems and three claims were made for ongoing treatment by the same vets who have several branches. Pet wise claim that their ts and cs allow this as our dog’s was treated by two separate practises. Despite proving that it is a single company with four branches Petwise refuse to acknowledge this. We are now being threatened with recovery action and risk not only going on a blacklist but worse, if we accept what Petwise are stating then any future conditions our dog may develop may lead to a repeat of their deducting excesses for us taking the dog to a branch where they have more diagnostic equipment than the vet’s branch nearest to us. It doesn’t augur well for us. However we will take our case all the way to the ombudsman if they continue to refuse the payout Reviewed on: 17th March 2023

Death of my dog

My dog was put to sleep in December 2022, as of Feb 2023 they have just come back to me and said they will not pay the £150 claim for death. This is because my dog had been to the vets previously with arthritis...err well arthritis is a degenerative illness! It became so bad it was kinder to say goodbye . Reviewed on: 21st February 2023

Petwise is a scam

Having waited for many weeks trying to claim for a simple autopsy for our cat, Petwise declined our claim and went on to charge us £199 excess. It was a very standard claim, our vet told us that it's a very normal procedure and they've processed the paper work many times with other insurers. Avoid Petwise, they are beyond useless, they take advantage of people in need. Reviewed on: 4th January 2023

MULTIPLE EXCESS TRAP WITH PETWISE

BE AWARE! If you have a claim with your regular vet who then refers you on to another for treatment that they cannot provide you will get caught for the excess FOR EACH TREATING VET. My dog has just been referred for a scan that my regular vet has not the equipment for and I have had to suck up 2 x the £199 excess that was not brought to my attention when I renewed. I am now stuck with this insurer for this condition as, if I change insurers, I won't be covered for the condition now being treated. Furious doesn't begin to describe my feelings just now..... Reviewed on: 25th October 2022

Extremely competitive quote

I had been with previous company for 12 years. Petwise was a third cheaper for the same benefits. Reviewed on: 27th September 2022

Poor service

On the 12/09/21 my dog poppy came in from back garden and couldn't use her back leg. On visiting the my vets she had to have xray and after refered to Vets4Pets in Halifax for further investigation. After investigating it was established that she had suffered cruciate ligament injury. She had to have a operation but was advised that this was the most common operation they carried out. I paid the bill in full and put it on my credit card as the bill was £3250. After a few days I put my claim in and after weeks of not hearing anything I contacted petwise and was told it would be processed in ten days. After more then 3 months I am still waiting for my claim to be payed out. I have contacted petwise on over 20 occasions by email and phone. They have questioned my qualifications and now splitting the bill into two conditions. I have put in a formal complaint and was told I would receive £30 compensation which was never paid. PLEASE DO NOT USE PETWISE. In more then 30 years as a dog owner I have only ever made one claim with legal and general pet insurance and was paid out in weeks. Reviewed on: 3rd January 2022

Awful

If you have to make a claim it will be a long drawn out process lasting months. Even when your pet has passed away, they take 2 months to start assessing the claim and still no sign of when they may settle. Reviewed on: 6th September 2018