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Pockit: Account reviews

Name: Account
Rating: 2.89 (574 reviews)

View other Pockit products

2.66

Based on 574 reviews, last reviewed 23rd Dec 2025

No new 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

42%

50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025

Latest lowest rating:

1

STOLE OVER £6000 Customer: 561880473 FORMAL COMPLAINT – FINAL NOTICE BEFORE REGULATORY ESCALATION Subject: Final Formal Complaint – Unlawful Account Restriction, Wit... Read more Reviewed on: 23rd December 2025

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Pockit Account reviews (574)

Review of the Pockit, Account:

Really good like how when you spend money the transactions come off straight away so u always know what you have spent

I just enjoy using pocket it's am easy bank no mess about and you can keep and eye on what your spending and your balance I like how it has built in online banking Reviewed on: 8th December 2018

VERY BAD EXPERIENCE

I opened an account in this company and I have given all the documents that they will ask me. I have deposited 249 pounds but they will immediately block my account and keep my money I work so hard to get my money and I get robbed by a shitty company. Reviewed on: 10th January 2021

Feeling bad

I have Pockit account for quiet a while. I wanted to transfer all my money from pockit to my other bank account. And its been more than bloody 12 hours i havent recieved the money , when its already gone from my pockit account. Bad experience Reviewed on: 10th January 2021

Unprofessional and non- contactable

I have spoken to their customer service people in the past but, in these Covid times, their help lines are unmanned. My emails also go unanswered. Best to withdraw every penny before they ‘review’ (freeze and prevent access to) your account. I can’t even get them to close my account - but at least they can no longer charge me for an account that I can’t use. And if they finally contact me I shall go straight to the FSA. Reviewed on: 15th December 2020

Money goes missing a lot and customer services is a joke and nobody has a clue how to help customers in an efficient manner

They have no customer support after 6pm, live chat is the best way to not get ignored but if it gets to 6pm they tell you a bunch of rubbish before ending the chat blaming an automatic shutdown of the system. Emailing them can take a month to get a reply if they bother too that is. Pockit have stolen my money nearly £40 my account shows it go in but then pockit reckon its been processing and can take 10 days but it doesn't, its normally there the next day. Trustpilot is flooded with fake 5star reviews on pockit its a extremely worrying Reviewed on: 5th December 2020

kept my £5.000

i won £5.000 on buzz bingo transferred it to my pocket account payment got declined thay said its been sent back 14 days after now still not sent my money back seems like my £5.000 just disappeared what can i do about this Reviewed on: 30th November 2020

Crooks

Have stolen over £1000 and won't reply to emails. Avoid at all costs they should be investigated and shut down Reviewed on: 16th November 2020

Total scammers do not use Pockit

These people will take your money then ignore your emails and phone calls. Withdraw all your money leaving nothing for them to take the monthly fee. See how quick they contact you then!! Play them at their own game. Reviewed on: 2nd November 2020

scum bags

i opened up the with 140.00 in it now my account has been restricted this bank should close down soon as i put my in oh hold on i pay my bills AVIOD THIS BANK Reviewed on: 28th October 2020

How to resolve pockit issues

I was locked out of my account september 21st under the words "your account suspended whilst being reviewed" well we all no that you can't contact them,this is how I resolved it. Make a complaint to the ombudsman & have everything that pockit have asked for plus the earliest email you sent to pockit &make your case to them,if your on sick give them the details or if your vulnerable/mental health make your statement strong &give what impact it is having on you.I was very very desperate until I rung the ombudsman it took about 10days from making the complaints everyone is different &they can only work with you tell them 8-10-2020 Reviewed on: 9th October 2020

Do they exist ?

I have been locked out of my account for 2 months left messages and all I get is referred to their wirecard problem , I am a professional accountant and do not recommend. Can't speak to anybody what a joke !! Reviewed on: 1st October 2020

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