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Pockit: Account reviews

Name: Account
Rating: 2.93 (559 reviews)

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2.73

Based on 559 reviews, last reviewed 30th Sep 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

43%

49%

Latest highest rating:

5

they are very good they are very good but they shoul... they are very good they are very good but they should help us with small loans Reviewed on: 24th May 2024

Latest lowest rating:

1

Do not get a pockit account Put my account on review so my benefit got sent back all my direct debits didn't get paid I would not advise anyone to get this account I've also got ... Read more Reviewed on: 30th September 2024

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Pockit Account reviews (559)

Review of the Pockit, Account:

PLEASE AVOID POCKIT!

I opened a pockit account as there are no banks left where I live, and it seemed easy to go to the post office to a pay point to deposit any cash into an account. I only really use the account for small cash deposits and so my parents can transfer money to me to help with food and bills, as I’m a single mum. On Sunday 1st September, my dad put £300 into my pockit account and when I went to transfer the money, a notice came up that my account was under review and I couldn’t access my money and my card is on hold. They requested various documents and information, which I immediately sent to them, and they said it would probably take 2-4 days to complete the review. I had no warning about this. I understand that some monitoring of accounts like this need to take place, but why can I not access the money first. I have emailed repeatedly and tried to find a phone number for them, with no joy. The only response to my emails are automated, and one saying that my money is safe! I have no money now, and no food! There is no other way to contact them. Their customer service is appalling and to only have an email address as a point of contact is ridiculous. I have no access to my money and no end in sight. There is a phone number on the back of my card, which doesn’t work. You are totally at their mercy. DO NOT OPEN AN ACCOUNT WITH THIS COMPANY! Reviewed on: 7th September 2024

Pockit do not care.I was the lucky one dont fall for there scams

Have been a customer of Pockit since 2017 and have had no problems up until now.On the 31st of August I had my card scammed and money was taken to buy shares from a company called kraken exchange it's a bitcoin company to the sum of £916.Contact has been made with pockit and a charge back form has been sent back to them with all the imformation that was required at that time. Giving pockit the benefit of the doubt it does take some time for an investigation to take place and the charge back to be made to my account but I have all fingers crossed that this will not be a problem. However I have the financial Ombudsman and the PSI-PAY LTD on stand by if I need to go down that road lets just hope and pray that is not needed.I must stress guys that you need to keep and eye on your account and if so block it so scams/Frauds like this do not happen to you.Looking forward to a positive out come Pockit August 21st Update After three weeks and many emails a charge back has now been credited to my account and taken out and put into a bank I can trust.Guys do NOT have large amounts of money put into pockit or the out come might not be good for you.As for me I was very lucky and will NOT be caught out like that again Reviewed on: 24th December 2023

Frozen Account on Christmas Eve!!

I’ve been using Pockit for year, today, Christmas Eve, my account was put under Review leaving me without any money over Christmas!! Would i recommend Pockit? Not really, read the reviews and decide for yourself! Reviewed on: 24th December 2023

Pockit are scammers with no phone number

Had £300 scammed from my account a month later still ping ponging emails and there blaming me now instead of replacing my money Saying I authorised it why would I authorise some one who’s scammed me Beware go with a decent card who have a phone number like Monzo or revolut Reviewed on: 4th October 2023

Fraud on Pockit account

have been a customer of Pockit since 2017 and have had no problems up until now.On the 31st of August I had my card scammed and money was taken to buy shares from a company called kraken exchange it's a bitcoin company to the sum of £916.Contact has been made with pockit and a charge back form has been sent back to them with all the imformation that was required at that time. Giving pockit the benefit of the doubt it does take some time for an investigation to take place and the charge back to be made to my account but I have all fingers crossed that this will not be a problem. However I have the financial Ombudsman and the PSI-PAY LTD on stand by if I need to go down that road lets just hope and pray that is not needed.I must stress guys that you need to keep and eye on your account and if so block it so scams/Frauds like this do not happen to you.Looking forward to a positive out come Pockit August 21st Update After three weeks and many emails a charge back has now been credited to my account and taken out and put into a bank I can trust.Guys do NOT have large amounts of money put into pockit or the out come might not be good for you.As for me I was very lucky and will NOT be caught out like that again Reviewed on: 26th September 2023

Disgusting

I've been with pockit for 3 years and they have now suspended my account asking for verification no phone not answering emails every thing is robots this is not right I can access my money this is my money not yours. Then to find out pockit is run by Pakistans and only 2 in office and not replying to anyone and also to find out they have been selling my details if u look in to your payees on Internet banking not app it shows they have been using my account to set up direct debits to 7 differnt country's Ukraine Pakistan this is not bank account guys if u have been with them it will eventually happen to u as they are fraudulent your accounts for there own personal uses then they hold on to your money and ask for more information don't fall for it any company that holds your money finicially should have contact number they are falling on vulnerable people guys please listen to me Reviewed on: 16th September 2023

Disgraceful company

Since I opened my account I’ve gave them all identification etc they ask for,then after allowing me to load £249 they have suspended my account . I have over a week ago gave them the info and still same ,3 emails and no answer and 2 subscriptions declined . Absolute joke of company Reviewed on: 1st September 2023

Dispute

I was scammed my a company, I opened a dispute the company then replied with fake evidence I then offered to give explanation that the evidence they have is fake and they also have more evidence they refused outright and said that is not possible even though it is via Mastercard dispute rules! Use a real bank that way you can actually be safe... Reviewed on: 21st August 2023

Avoid at all costs!

Avoid this bank at all costs. I have sent 10+ emails about a disputed transaction and the fact that Pockit have received the funds from the disputed transactions and have also debited my account with the same amount…..stay well clear! Reviewed on: 17th July 2023

Robbers, thieves closet artists

A poor company ...my account constantly in review since May 2021....since then no feedback, answering their fones or relevant feedback to missing funds or the shutdown of the account...how can this company still be allowed to operate? Reviewed on: 7th July 2023

Pocket card

Total crap theynever answer and block you funds Reviewed on: 29th June 2023

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