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Pockit: Account reviews

Name: Account
Rating: 2.93 (559 reviews)

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2.73

Based on 559 reviews, last reviewed 30th Sep 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

43%

49%

Latest highest rating:

5

they are very good they are very good but they shoul... they are very good they are very good but they should help us with small loans Reviewed on: 24th May 2024

Latest lowest rating:

1

Do not get a pockit account Put my account on review so my benefit got sent back all my direct debits didn't get paid I would not advise anyone to get this account I've also got ... Read more Reviewed on: 30th September 2024

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Pockit Account reviews (559)

Review of the Pockit, Account:

PLEASE AVOID POCKIT!

I opened a pockit account as there are no banks left where I live, and it seemed easy to go to the post office to a pay point to deposit any cash into an account. I only really use the account for small cash deposits and so my parents can transfer money to me to help with food and bills, as I’m a single mum. On Sunday 1st September, my dad put £300 into my pockit account and when I went to transfer the money, a notice came up that my account was under review and I couldn’t access my money and my card is on hold. They requested various documents and information, which I immediately sent to them, and they said it would probably take 2-4 days to complete the review. I had no warning about this. I understand that some monitoring of accounts like this need to take place, but why can I not access the money first. I have emailed repeatedly and tried to find a phone number for them, with no joy. The only response to my emails are automated, and one saying that my money is safe! I have no money now, and no food! There is no other way to contact them. Their customer service is appalling and to only have an email address as a point of contact is ridiculous. I have no access to my money and no end in sight. There is a phone number on the back of my card, which doesn’t work. You are totally at their mercy. DO NOT OPEN AN ACCOUNT WITH THIS COMPANY! Reviewed on: 7th September 2024

Fockit not pockit

Fockit not pockit Avoid them like a plague. They will restrict your account and use your money Reviewed on: 11th May 2023

Complete spank

After months of being paid into my Pockit account by my company they suddenly froze my account and won’t let me access my money. Won’t reply to my emails and after sending of all the documents to prove the payment including wage slips they still have not released it… avoid this company and before you think this won’t happen to you read reviews on here and trust pilot everyone saying the same can’t all be lying Reviewed on: 19th April 2023

This place is a scam still is your money

Opened account put money in near live refusing to give the money back out of the account and close the account I'd be very wary of these people this is a very big scamp look at their previous reviews Reviewed on: 5th April 2023

Is expensive

You don't have verity of where to deposit money Reviewed on: 4th April 2023

Be aware scam

Deposited money into this card refused to let it come out just after opening it now won't release the money absolut release the money absolute scam be warned do not put money into this bank Reviewed on: 3rd April 2023

I would not recommend them atatll

I just want to say that this so called banking alternative company are not very good they have a extremely poor communication with customers and between colleagues very very unprofessional I hope they seriously reconsider staying open Reviewed on: 18th March 2023

bad bank

very unproffessional bank. they asked me for my selfie and id etc. but still closed my account. they say i fall outside of their risk appetite. this is a lie because ive never gone into debt. my account had always been in debit. these small banks are not very good. thats why they have so many bad reviews. Reviewed on: 9th March 2023

Broken now

My account is under review and I have recive my universal credit Christmas is ruined Reviewed on: 25th December 2022

Urgent

I am a single mum of two children who is desperate to sort her account due the negative affects this is having to mine and my childrens life's then today POCKIT have told me if you send more than one email they class this as SPAM.. Please avoid yourself this Heartache and stress this bank really doesn't care. I have asked my email be changed this was not done, so now they say my reviews are fake. I can see there's endless people having these problems. I have asked my account either be unlocked or closed and funds immediately be transferred to another account. I have also spoken to the financial Ombudsman and also the FCA and provided them with all the evidence to support my complaint. They are extremely keen to hear from people in the same position. I have tried to contact pockit for over two weeks sent approximately 58 ticket requests in excess of 79 chat messages and also in excess of 51 emails. To have no response..... I have explained in detail my situation. They have all the information they requested this has been sent on three separate occasions. They have also authorised my benefits payment. So clearly they are still accepting payments. I have been recommended to continue emailing etc and the two separate investigation departments will honour my complaint Maybe by writing this they might sort this out. I have also been advised to share this to as many platforms as possible in order to make people aware. Reviewed on: 9th December 2022

Shocking Bereavement Team - Poor Customer Service

Trying to complete a bereavement process, every obstacle has been placed in the way, including excuses of fuzzy documents that every other bank seems to be able to read fine, to outright lies of not receiving emails. There is a very good reason they do not have a customer phone number, as they are able to control traffic in by ignoring communications. Reviewed on: 5th December 2022