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Pockit: Account reviews

Name: Account
Rating: 2.93 (560 reviews)

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2.72

Based on 560 reviews, last reviewed 2nd Dec 2024

No new 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

43%

49%

Latest highest rating:

5

they are very good they are very good but they shoul... they are very good they are very good but they should help us with small loans Reviewed on: 24th May 2024

Latest lowest rating:

1

Absolutely horrible shut my account then asked for i... Absolutely horrible shut my account then asked for information which I sent told me it was back up and running after 2 months then at the same time th... Read more Reviewed on: 2nd December 2024

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

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Pockit Account reviews (560)

They stole 400 pounds

I still have not received my 400 pounds my husband transferred almost two weeks ago. At last I could get in touch with them after 11 days of calling and e-mailing them, but now they keep asking for documents and making excuses. First they asked for my passport, utility bill and screenshot of the transfer from my husband's account, plus an explanation on why he was transferring the money. I sent everything. Then, they said they could not accept my "Welcome to Thames Water" as a bill (which has been accepted EVERYWHERE, including NHS and HSBC), so I sent them a Council Tax Bill which I had luckily received yesterday. But then, they said they could not accept a scan, they needed a photo. So I sent the photo. And now they say they need the photo of the original bank recepit of the transfer, not the screenshot of my husband's account, which is a document we don't have because it doesn't exist! It's sounding like a joke and a fraud by now... Reviewed on: 26th October 2016

I've loaded 300 pounds into my wife's pockit card but it hasn't arrived after 20 days

I had a awful first experience with pockit when they refused to load money into my wife's pockit card since she could not provide proof of address when she first asked for a card. After a while they gave me my money back. As soon as my wife and I received our first utility bill whe could provide proof of address and we thought we would be able to use pockit regularly this time. Well, I sent 300 pounds to my wife's pockit card on October 6th (20 days ago) and it has never been loaded to my wife's card. And they have never contacted us to say that there is something wrong, or to request another document, or even to say they would be sending me my money back. So, my question is: where is my money? I'd like to see it loaded to my wife's pockit card or back to my bank account plus interest since pockit.com is holding my money for 20 days now. I have been reading several reviews and it seems they have been doing the same to several customers. Something has to change. This is not fair. Reviewed on: 25th October 2016

No issues with card & transferring money.

No issues with card quick & easy in shops with contact less card, any issues with my card they will send emails straight away. Love this card. Reviewed on: 25th October 2016

Why is there a problem

When can I top up using paypoint? Why is the system still down? Reviewed on: 25th October 2016

Easy to use reliable

Good card contactless is useful and it was handy to take on a night out so I didn't risk losing my bank card or money Reviewed on: 24th October 2016

Pockit stole my money

It's been over a month since my wage went into my pockit account and I still haven't got it. Initially they told me that is because I didn't upgrade my account. So I upgraded the account, sent them my payslip and a contract of employment but then they said cause it's over £700 they can give it to me. So I requested them to send it back to my work they said it was gonna take 10 days and it's been a month. I am a single parent and I have got kids. I worked and didn't see none of my money. I keep having to borrow money of my friends to look after myself and my kids. I keep calling them but no respond they are not picking up and if they do they keep telling me give it a few days. I had to make a complain through FCA cause they shouldn't be allowed to trade. The way they operate is really disgusting. I feel like they used my money that's why I still haven't got it. STAY AWAY from them. Reviewed on: 24th October 2016

Extremely awful customer service

My bank transfer has not cleared in a week and they won't answer the phone or emails. I am extremely worried, it was £400 my husband had transferred so I could have cash for the next few months for groceries, transport and everything. We are both students, it's A LOT of money... Reviewed on: 23rd October 2016

Fantastic

I couldn't ask for a better card to start saving for a holiday, saves having to go to the bank to open up another account and I can use it on holiday as and when i like and top it up when I see fit to. Reviewed on: 22nd October 2016

rewards for recommending 'pockit' to others

it was easy to get, service is first class and especially like the £5 reward for introducing new people. Reviewed on: 20th October 2016

Not to be trusted

For the last 5 days their system is not working, you cannot use paypoint at all with them. People are complaining on their facebook page but the comments are being deleted. This week review site like this have been flooded with what are suspicious reviews that look more like adverts. No update as to when people are able to use their card again. Would not trust them with monoploy money now. Which is a shame as for about 2 years I have used them with no problems. But something major is wrong with the company. People reporting not being able to get through on the phone, no emails being responded to, then when they complain their complaints are deleted and many suspicious 5 star reviews popping up everywhere. Avoid. Reviewed on: 20th October 2016

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Pockit: Account reviews

No new 5 star reviews

400% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Pockit: Account now

Pockit Account reviews (560)

They stole 400 pounds

I've loaded 300 pounds into my wife's pockit card but it hasn't arrived after 20 days

No issues with card & transferring money.

Why is there a problem

Easy to use reliable

Pockit stole my money

Extremely awful customer service

Fantastic

rewards for recommending 'pockit' to others

Not to be trusted

Review Pockit: Account now

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