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Pockit: Account reviews

Name: Account
Rating: 2.36 (576 reviews)

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2.36

Based on 576 reviews, last reviewed 14th Apr 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

42%

50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025

Latest lowest rating:

1

Really disrespectful service they say bad credit sco... Really disrespectful service they say bad credit score or no checks we accept you then they threaten you with this from DAISY 3.4 We reserve the... Read more Reviewed on: 14th April 2026

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

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Pockit Account reviews (576)

Handy prepaid card but loading funds is a bit hit and miss

I got this card because it is handy to save money for special occasions instead of the supermarket savings schemes, unlike the supermarket schemes you can use this card in any store. Applying and setting up the card was quick and simple, as was registering the card on arrival. The problems started when trying to load my card by transferring funds from y card on the pockit website, this does not work, fails everytime so I set up a bank transfer from my banks web site and this does work, sort of, the first 2 payments went through with no problems however the third went through, I received an email notifying me that the funds had cleared but when checking my balance, the funds were not showing, I had to email customer services several times and email the service provider that pockit use before the problem was resolved. This is not an isolated incident, there are many users on various forums that complain of this problem. Reviewed on: 2nd November 2016

Perfect Pockit

I shop online a lot and since I've been using more international sites, I've been concerned with the security of my card information. If my account got scammed, it would cause major problems, as like most people, I have bills to pay and I couldn't risk losing my money. I decided to get a Pockit account after looking on some comparison websites and seeing favourable reviews. Signing up took a couple of minutes and my card came in just a few days, way under the estimated delivery time. I downloaded the Pockit app as well and started spending straight away. It really couldn't be simpler to use. Transferring money in takes seconds, using the card is no different to using my normal card and the app allows me to keep on top of everything at a glance. Even refunds just get paid back on to the card with no hassle. Pocket is all I will use online now, and it gives me the security that my regular account is safe from fraudsters. Reviewed on: 2nd November 2016

Great card

buying things online is so easy as a first time card holder and the free £5 you get when you join isn't to bad either ;) Reviewed on: 2nd November 2016

Handy

Saves having to carry money and different cards around and you can check your balance instantly on the app. The contactless makes shopping quicker too Reviewed on: 2nd November 2016

Really easy

Love the app and the card arrived in no time. Really pleased with Pockit so far. Reviewed on: 2nd November 2016

Lousy customer service

My wife can't verify email customer service useless Reviewed on: 28th October 2016

They stole 400 pounds

I still have not received my 400 pounds my husband transferred almost two weeks ago. At last I could get in touch with them after 11 days of calling and e-mailing them, but now they keep asking for documents and making excuses. First they asked for my passport, utility bill and screenshot of the transfer from my husband's account, plus an explanation on why he was transferring the money. I sent everything. Then, they said they could not accept my "Welcome to Thames Water" as a bill (which has been accepted EVERYWHERE, including NHS and HSBC), so I sent them a Council Tax Bill which I had luckily received yesterday. But then, they said they could not accept a scan, they needed a photo. So I sent the photo. And now they say they need the photo of the original bank recepit of the transfer, not the screenshot of my husband's account, which is a document we don't have because it doesn't exist! It's sounding like a joke and a fraud by now... Reviewed on: 26th October 2016

I've loaded 300 pounds into my wife's pockit card but it hasn't arrived after 20 days

I had a awful first experience with pockit when they refused to load money into my wife's pockit card since she could not provide proof of address when she first asked for a card. After a while they gave me my money back. As soon as my wife and I received our first utility bill whe could provide proof of address and we thought we would be able to use pockit regularly this time. Well, I sent 300 pounds to my wife's pockit card on October 6th (20 days ago) and it has never been loaded to my wife's card. And they have never contacted us to say that there is something wrong, or to request another document, or even to say they would be sending me my money back. So, my question is: where is my money? I'd like to see it loaded to my wife's pockit card or back to my bank account plus interest since pockit.com is holding my money for 20 days now. I have been reading several reviews and it seems they have been doing the same to several customers. Something has to change. This is not fair. Reviewed on: 25th October 2016

No issues with card & transferring money.

No issues with card quick & easy in shops with contact less card, any issues with my card they will send emails straight away. Love this card. Reviewed on: 25th October 2016

Why is there a problem

When can I top up using paypoint? Why is the system still down? Reviewed on: 25th October 2016

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View resource hub

Pockit: Account reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Pockit: Account now

Pockit Account reviews (576)

Handy prepaid card but loading funds is a bit hit and miss

Perfect Pockit

Great card

Handy

Really easy

Lousy customer service

They stole 400 pounds

I've loaded 300 pounds into my wife's pockit card but it hasn't arrived after 20 days

No issues with card & transferring money.

Why is there a problem

Review Pockit: Account now

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